Manager Digital Channels Job in Kenya

KCB Bank

Manager Digital Channels

The Manager Digital Channels
Mobi, Agency, MPESA & Internet banking provides technical support for the
bank’s IT digital channels systems.

This will require interaction
with third party service providers as well as other internal IT units.

Key Responsibilities

Provide technical support for existing Agency,
Mobiloan, Internet Banking, Mobi, C2B, MTS, Channel Manager systems (herein
later referred to as Digital Channels) and implementation of related projects.

Delivering business solutions by ensuring that they
are well tested and are rolled out in a manner that does not adversely affect
business processes.

Work closely with IT Security to ensure that the
Digital Channels money transfer services are well secured and in implementing
SSL and other encryption certificates for ensuring robust and secure Digital
Channels services.

Roll out of business solutions, ensuring that they
are well tested and are rolled out in a manner that does not adversely affect
business processes, and providing processes and training to the users.

Recommend and implement upgrades or changes to the
Digital Channels solutions for performance, security or business benefits.

User Support tasks - Provide first level IT training
and support to users in addition to keeping track of user issues and oversee
their prompt resolution. Develop subject matter expert knowledge of Mobile,
digital Commerce and other payment banking technologies.

Continuously analyze user requirements to develop
and provide solutions.

Enhance and develop new channels for delivering
services to customers.

Maintain and manage up to date system configurations
and user documentation, also develop Business Continuity plans for both mobile
channel solutions.

Ensure compliance of SLAs with system vendors.

The Person

For the above position, the
successful applicant should have the following:

A bachelor’s degree in computer science/ Information
Technology or related degree.

At Least 3 years’ experience in Technology with 2
years’ experience in Digital Channels and Linux Server Administration.

At Least 1 year experience in IT Projects and
Business Analysis.

The above position is demanding
role for which the Bank will provide a competitive remuneration package to the
successful candidate.

If you believe you can clearly
demonstrate your abilities to meet the criteria given above, please log in to
our Recruitment portal and submit your application with a detailed CV.

To be considered your
application must be received by Monday 26th June 2023

Qualified candidates with
disability are encouraged to apply.

Only short-listed candidates
will be contacted.