Job Title: Software IT Support SpecialistIndustry: Information Technology
 Salary: Kshs 45,000 – 60,000

Our client is a leading IT company that focuses on using and developing main stream technology solutions that assist businesses enhance their core operations by surpassing their existing business expectations and achievements. 

They seek to hire a Software IT Support Specialist who is passionate about business and technology.

Purpose: To provide high level technical customer support, guidance, assistance and follow up of all proprietary software applications installed for the customers.

Duties and Responsibilities.

Support of all proprietary software systems and any under development by developers.Maintain and develop working knowledge of proprietary software used by the customer and any other software and hardware required for the software to function effectively.Troubleshoot problems across but not limited to the following platforms: Windows XP, Windows 7, Windows 8, SQL Server and Windows Server. This includes initial diagnosis of operating system, software application, network and environmental problems at the client site.Follow in-house created software installation, implementation and fault resolutionInstructions.Be on call when requested and work at the software support Helpdesk when needed/instructed.Prioritizing and managing many open support cases at one time.Solicit customer feedback to improve service and support.Undertake a wide range of technical duties; you’ll assist Project Managers with any      technical project issuesTest fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved. Install, configure and train the customer on software. Continuously maintain and upgrade software applications at the client sites as required.Transfer knowledge on software and or support methodology to company employees.Support proprietary software via phone, email, web and remote access or site-visit.Under limited supervision respond to customers’ inquiries concerning support requests and systems status.Document in ticket troubleshooting software all pertinent end user identificationinformation, including name, software in use, branch, contact information, and nature of problem or issue.Perform hands-on fixes at the desktop level, including installing and upgrading of proprietary software.Follow-up on specifics inquiries or requests to ensure customer satisfaction.Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on.Field incoming problem tickets escalated from the helpdesk or from end users to resolve software issues as the first call support level and sometimes the second call support level.Assist and train the first support line group at the Helpdesk when they cannot resolve a problem that should be resolved at that level.Work continuously on a task until completion (follow up on escalated issues until fullresolution)Liaise with implementation team, trainers, software developers and technical management to provide innovative solutions to customer issues.Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.Track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Create and maintain technical articles (Tips, FAQs, etc.) for publication in a software knowledgebase repository.College diploma or university degree in the field of computer science, information systems.1+ year experience in a help desk/ software support environment.At least 23 – 33 years old.Proficiency using Microsoft Windows 7/8/XP/Vista, Microsoft Office (Word, Excel, Outlook and PowerPoint) and other common PC programs.Familiarity with a relational database software - MS SQL a plus.Familiarity with software development environment - .Net (Vb + Asp) a plus.Familiarity with Crystal Reports a plus.Experience with Enterprise Resource Planning (ERP) and Customer RelationshipManagement (CRM) software a plus.Basic networking skills including working with TCP/IP, DHCP, DNS.Experience with remote access tools – Skype and TeamViewer.Basic hardware and software troubleshooting skillsProven experience with troubleshooting principles, methodologies, and issue resolution techniques.Ability to analyze software/database errors in a complex business environment.How to Apply

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Software IT Support Specialist 45 – 60k) to jobs@corporatestaffing.co.ke before 24th November, 2014.

Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.

Digital Vision EA Limited is looking for a highly-motivated, intelligent, and skilled individuals to join its team as Software Engineers. He/She will be reporting to the Chief Technical Officer.

This is a full time position.

The ideal candidate must be able to work locally and full-time in Nairobi. Without exceptions, no part-time or remote arrangements will be considered. The candidate will also be willing to travel to client sites in Kenya and abroad, if and when required to do so.

The job requires the ability to build stable, secure, mobile applications based on  predetermined specifications, but also creativity to come up with and ability to execute one's own ideas that will further our goals as a company.

We are looking for someone with the self-discipline to get work done in a timely manner without constant oversight. 

We'll also be looking for an eagerness to collaborate with a small team of highly-motivated people.
Candidates must be able to furnish portfolios of their work, or at least several links to USSD apps and other mobile integration works that they have created or made substantial contributions to.

Responsibilities

Understand customer requirements and create a statement of worksDesign and develop USSD applications using various tools including but not limited to J2me, Perl and rubyProvide full documentation of the developed appsMeet with project team members and clients to develop an understanding of client requirements.Help to architect client projects under the guidance of our chief technical officer.Prepare project specifications documents, features documents, feature documents and project plans.Develop new  application platform which would ensure fast rollout of new products to both feature phones and smart phones.Develop hardware specifications to ensure fast response times from developed appsRapidly develop new features based on user feedback.Work on weekly and bi-weekly deadlinesRequired Minimum experience and qualificationsAbility to develop full apps within a short timelineMinimum of 2 years of hands-on  experience in developing USSD applicaitons Ability to demonstrate working and live USSD apps already developedCustomer communication and project management skillsPerl/Shell script and ruby experienceProgramming experience using PHP/MySQL required.Ability to work with Linux/Unix Stack: Linux with OpenVZ container virtualization or alternativeDevelopment stack: Perl 5  or ruby script, and DB2 or PostgreSQL or MYSQLUSSD-C integration: SMPP v3.4 (transceiver mode)TCP/XML API to Application ServerUSSD Phase 2 operations support: network originated, mobile originatedPerformance during tests: up to 100 TPSExperience customizing and further developing and hacking open source software.BSc Computer science (you don't necessarily need a CS degree (although clearly, that helps), just be smart).A focus on security is a plus.Experience with shell scripting, Perl, Python is a plus.Linux/Unix system administration experience is a plus.Kindly send your cv to  careers@digitalvision.co.ke with
1. A letter of intent and why you are the suitable candidate

Our Client is an IT company currently recruiting a Software Developer.

As a Software Developer you will be directly responsible for the actual designing, developing and installing software solutions for target clients within set deadlines and specifications as well as ensure that all related activities are well planned, managed and happen within the agreed standards. 

You shall be expected to produce high quality software solutions within time and resource constraints that shall be acceptable and useful to clients Key Responsibilities

To interact with various clients and / or stakeholders to  determine their problem statement through requirements gathering, conduct analysis of the requirements and come up with requirement and system specification documentsTo use relevant documentation standards and tools to come up with various necessary project and system documentations prior to the software development processes that correctly document software projects To conduct analysis of various requirements, problem definitions e.t.c. of solutions to determine operational feasibility of solutions and advise management appropriatelyImprove operations by conducting systems analysis and recommending changes in systems and solutionsTo use various standards of software modeling and simulation using different techniques to come up with solution models and designs that can be used as the base for the system development phaseTo use database skills and knowledge to come up with sound database designs for various software projects prior to the development phaseTo create various required system design documents and tools for solutions for approval prior to their development System DevelopmentTo program and develop according to specification with the main aim of developing a problem solving and customer acceptable solution and that meets the clients’ requirementsDevelop software solutions according to the given specifications and come up with deliverables within deadline and resources constraintTo integrate various software and hardware solutions with other pre-existing or newsoftware and hardware solutions to ensure that they work together as planned on blueprintTo document the developed work using various standards and  procedures to ensure that solutions are easily understandable and usable both at a user level and from a developers point of view / interactionTo train the users of the solution on the use of the systems deployed and furnish them with various system documentations including user manuals and “how to” guidesMust have experience in software engineeringMust understand desktop and web development with the following skills: Java, Php, javascript, J2ME, Android programming, Ajax, .NetKnowledge of database platforms: SQL server, MySql, Oracle, foxpro, XMLExcellent team player and willingness to take direction and use own initiative as appropriateDesire to learn new technologies and adapt to them with regard to programs and programming as a wholeAbility to communicate clearly within team, to management and with clients on relevant subjects of the tasks undertakenProject organization and management skillExperience with RAD tools and MVC frameworks e.g CakePhp, code igniter e.t.cExperience in using web publishing and content management tools e.g dreamweaver and joomla to come up with websites that can be commercializedGraphic design skills (Photoshop, illustrator, fireworks e.t.c)Diploma/Degree Computer Science/Information Technology or related courseA course in software project management would be a bonusIf you feel you fit the above role, please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Only candidates short-listed for interview will be contacted.For unsolicited applications,please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.

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Vacancy: Intern - Software Development
Job posting: 26-09-2014 until 03 -10-2014.
Who are we? Cellulant* is a mobile commerce company. We operate Africa’s number one mobile commerce network and aim to connect 100 million customers to our mobile commerce ecosystem.
We are the mobile commerce partner of choice and our goal is to connect all of our corporate customers, including top Pan African banks, various merchants, to the richest mobile commerce ecosystem in Africa, helping them provide better communication, more services, and more value to their end consumers. We do that by providing services like mobile banking, mobile payments, music, information services and other mobile related services.

Cellulant* was founded in 2003 and has currently operations in Kenya, Nigeria, Tanzania, Uganda, Rwanda, Ghana, Zimbabwe, Mozambique, Malawi, Zambia, Botswana and every year moving into new countries.
To be able to meet these aggressive growth expectations we need to grow our dynamic team. We invite you to be part of that growth by submitting your application to the following role.
She/he will be responsible for developing or upgrading software.
Contribute towards establishing all possible options for designing and deriving the best solutions based on sound analytical judgment, team input and the customers’ best interest.Research new technologies that push the boundaries and capabilities of design and provide insight.Assist in continual improvement of software configuration management process.Contribute towards optimization-focused design to ensure that all code is written with high availability and high-impact.Contribute towards efficiency-focused software that serves to ensure that all code is highly reusable and modular.Develop push and pull data interfaces using the latest web and data sharing technologies.Develop software according to functional and technical design specifications and maintain a “common sense” approach that serves to recognize potential design gaps and provide insight into closing them.Develop patches and defect fixes.Author and maintain required technical design documentation that fully defines all application code and the underlying methodology for the design decisions made.Review code for potential performance issues, re usability, and/or anomalies.Perform unit testing of code.Perform and assist with quality assurance activities as needed.Assess, troubleshoot, document and resolve issues.Research and identify cause of reported defects and issues.Contribute to the improvement of maintenance procedures.Recording of time spent and tasksEscalate any issues identifiedDegree in IT, Computer Science or related fields of study.Exposure to at least 1 back-end programming languages e.g. Java, C, C++, C#, Perl, Python, VB.Net, shell e.t.cExposure to at least 1 presentation languages e.g. ASP, PHP, Ruby, JSP, Android, Objective C e.t.cExposure to Web presentation languages and frameworks e.g. html, CSS, Javascript, ExtJS, Zend, jQuery, Code-ignitor, Yii e.t.cExposure to at least 1 database management systems e.g. MySql, Oracle, Postgresql, SQlite, MS-SQL e.t.cExposure to data and database design standards and processesKnowledge of Office Tools for publishing and presentation preparation.When working at Cellulant*, you can expect to work on a diverse range of problems, with inspiring and creative colleagues. You will have ample opportunities for growth and career development, and we highly value continuous learning.
We offer you a challenging position in which you will be rewarded for performance.Are you interested in this position and do you meet the minimum requirements? Apply by sending an e-mail with your CV and a convincing cover letter to Jobs@cellulant.com
The selection process entails an oral interview stage, followed by a case study presentation and a final interview.
The deadline for application is October 3rd , 2014.
Due to the high volume of applications received only shortlisted candidates will be contacted.
Do you have questions about this vacancy?Visit our website at www.cellulant.com
Please do not hesitate to contact us by e-mail or telephone: jobs@cellulant.com or 0202606696.

Ministry of Energy and Petroleum
Tender Ref No: MOE/ONT/18/2013-2014
 Tender Name: Supply, Delivery, Installation and Commissioning of Petroleum, Geothermal, Geo-Exploration and their Interpretation Software
The Ministry of Energy and Petroleum invites sealed bids from eligible candidates for supply, delivery, installation and commissioning of petroleum, geothermal, geo-exploration and their interpretation softwareInterested eligible candidates may obtain further information from and inspect the tender documents at the Ministry of Energy and Petroleum Headquarters, Kenyatta Avenue, Nyayo House 24th floor Room 24-16 during normal working hours.

A complete set of tender documents may be obtained by interested candidates upon payment of nonrefundable fees of Kshs 1,000 in cash or Bankers cheque payable to Principal Secretary, Ministry of Energy and Petroleum, P.O Box 30582 00100 Nairobi.
Completed tender documents should be submitted in plain sealed envelopes marked Tender No.MOEP/ONT/18/2013-2014 for Supply, Delivery, Installation and Commissioning of Petroleum, Geothermal, Geo-Exploration and their Interpretation Software and addressed to:
Principal Secretary
Ministry of Energy and Petroleum
P. O. Box 30582 – 00100
Nairobi

and be deposited in the Tender Box situated on 24th Floor, Nyayo House so as to reach on or before 16th April, 2014 at 10.00 a.m. Tenders will be opened immediately thereafter in the Main Conference Room on 23rd Floor, Northern Wing, Nyayo House in the presence of bidders or their representatives who choose to attend.
Prices quoted should be net inclusive of all taxes and delivery must be in Kenya Shillings and shall remain valid for 60 days from the closing date of the tender.
Head of Supply Chain Management Services
For: Principal Secretary