M-KOPA Product Support Engineer Job in Nairobi, Kenya

Introduction: M-KOPA, winner of the 2013 FT/IFC Sustainable Finance Awards, is a registered Kenyan business, founded in 2011 but stemming from pilot trials since 2009. The founders of M-KOPA include former executives from Safaricom and Vodafone Group, who also started and led M-PESA. These people form an integral part of M-KOPA as a company.
M-KOPA’s head office is in Nairobi with a qualified dedicated team of over 100 Kenyan and international staff, experienced and seasoned in different fields like finance, distribution, sales and marketing and customer care.
M-KOPA’s technology and company culture are based in the belief that using innovative, disruptive (radical) mobile technology, we can help ordinary wananchi to uplift their living standards, and bring development in a community, while building a strong business.

As a member of the M-KOPA team, you will be part of a new and exciting venture, changing the lives of ordinary Kenyans.

Title: Product Support Engineer

Role: Working as part of team to provide technical support and troubleshooting advice on M-KOPA’s solar products to Field Staff and Customer Care Staff.This role requires  shift work, and work on weekends.
 Start Date: Immediate opening

Responsibilities Include:

Provision of technical assistance for customer issues brought to M-KOPA’s customer care team. Reporting and management of operational and device based issues.Testing of products to replicate issues reported by customers.Bachelor’s degree /relevant credentials in technology, science, engineering, or electronics. Project management experience an added advantage.Experience with MySQL an added advantage.Knowledge of hardware (embedded hardware) and firmware interaction is an added advantage
To apply, send an updated detailed copy of your cv in Word format and a cover letter expressing why you feel you would be an excellent candidate for the role to applications@m-kopa.com with the subject “Product Support Engineer”