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Job description
To manage a portfolio of customers and maintain a strong customer relationship with them so as to provide first class after sales support in their electronic banking systems.
To ensure that all customer queries or problems arising on any of the Banking platforms are resolved by the end of the next working day through close contact with technical service and back office resources including on-site troubleshooting.
Track utilization against customer. Continuous follow-up and regular contact with customer to identify manual channels and converting them to electronic platform
Identify prospective Cash & Trade product development opportunities from existing customers, review industry data sources to identify new customers and provide strategic direction to Implementation staff.
To provide sales support to Relationship Managers (RMs) and Product Sales to secure the business of potential customers by working closely to refine customer solutions.
Overview customer service issues and closely interacts with service deliver & Technology teams in order to ensure effective service levels.
To ensure smooth mandate implementation and adherence to high levels of service quality.
Monitors progress of implementations in multiple locations.
Desired Profile:
Bachelor / Master’s degree in Business Administration with excellent marketing and selling Skills
Minimum 8 years of Banking experience out of which at least 4 years as team leader level
Product Development & Cash Management Implementation exposure is a must
Must be Kenyan National
Key Skills:
Knowledge of banking operations and credit policy
Good track record of leading large teams at the country or regional level
Knowledge of Local/Islamic regulations and requirements is desirable but not a must
The post Gulf Bankers Job Vacancy : Team Leader Corporate Banking appeared first on Jobs in Kenya.
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