Consultancy for Conducting a Staff Satisfaction & Engagement Survey

Country: Kenya

Organization: African Population and Health Research Center

Closing date: 7 Jul 2023

The African Population and Health Research Center (APHRC) is a leading Africa-based, African-led, international non-profit research and policy organization headquartered in Nairobi, Kenya. Our mission is to generate evidence, strengthen research and related capacity in the Africa research and development (R&D) ecosystem, and engage with decision makers to inform action on health and development. The Center has over 200 employees from different countries and with multidisciplinary skills based in its Nairobi office and West Africa Regional office in Dakar, Senegal. To retain its talent through competitive conditions of service, APHRC would like to carry out a staff satisfaction and engagement survey.

Specifically, the purpose of this survey is to establish APHRC staffs’ current satisfaction and engagement levels, and improvements they would like to see.

Purpose

The consultancy seeks to:

• Understand and establish staff views on issues and gain inputs and guidance into steering human resource processes and strategic direction;


• Enhance APHRC systems to deliver on APHRC’s priorities and mandate;


• Facilitate a process for staff to make their inputs and contribution in internal organization practices; and


• Establish areas where there have been significant changes, areas that have remained the same and areas that have gotten worse.

Deliverables:

• A customized staff satisfaction and engagement survey instrument in line with APHRC’s context and areas identified;


• Conduct an organization-wide survey;


• Survey report to APHRC management and Board HR Committee of findings and recommendations to address areas of improvement; and


• Hold feedback sessions with staff.

The survey scope will cover the following areas:

• Organization context – mission, vision, values, culture, guiding principles.


• Organization systems, policies and practices – HR and business integrity policies.


• Leadership and management style – including supervision.


• Opportunities for training & career development.


• Pay and benefits.


• Work environment.


• The job and working relationships.


• Performance management system.


• Internal communications.


• Work life balance.


• Retention – what will make staff stay at APHRC or choose APHRC over other prospects.


• Induction.


• Soft controls.

How to apply

Interested consultants should submit their bids not later than July 7, 2023 via email to consultancies@aphrc.org and cc procurement@aphrc.org, with subject line entitled ‘Consultancy for Conducting a Staff Satisfaction and Engagement Survey - 2023’. Only shortlisted candidates will be contacted. The application should be addressed to:

The Human Resources Officer

African Population and Health Research Center, Inc.

APHRC Campus, Manga Close, off Kirawa Road, Kitisuru

P.O. Box 10787-GPO, Nairobi, Kenya.

For more information about APHRC visit our website: www.aphrc.org

APHRC is an equal opportunity employer and is committed to the protection of vulnerable persons