Receptionist Job in Kenya - In Charge

Reception In Charge

Key Responsibilities

• Supervise and offer mentorship to the Reception staff,
  ensuring delivery of professional and high standard of client service through
  quality of service, communication, feedback, escalation and caring
  attitude, and demonstrate follow-up. 


• Any other duty as assigned by the supervisor.


• Maintain patient privacy and confidentiality at all times. 
  
  
  


• Ensure adequate knowledge of, and compliance to all Avenue
  Healthcare policies, procedures, and systems, especially policies
  pertaining to the provision of medical services and finance. 


• Ensure that Avenue Healthcare corporate governance policies
  are adhered to, including preventing, detecting, and reporting any fraud
  or criminal activities, and Implementing audit recommendations. 


• Ensuring that all the procedures / systems laid down for
  vetting and ensuring that all clients seeking treatment are followed for
  the various categories of clients i.e. Staff, GOP’s , AHC prepaid and
  credit/insurance clients. 


• Ensure proper patient registration per the defined protocols
  and accurate billing and timely finalization of invoices. 


• Support and ensure that the Receptionists have the required
  resources available to enable them perform their tasks efficiently and
  effectively, and maintain a proper inventory of the available equipment
  and material in good working condition. 


• People management: Ensure optimal staff levels including
  reallocation of staff depending on staffing needs, Ensuring efficient use
  of overtimes and locums, Identifying training gaps and liaising with HR to
  facilitate training, overseeing regular staff engagement and monthly staff
  meetings, and staff discipline per defined policies. 

Personal Specifications

• Degree/ Diploma in Front Office/Business Administration/
  Health Records, or its equivalent.


• 3+ years’ experience in Front Office Operations/ Administration
  functions, preferably in a Hospital set-up


• Customer focus and results oriented


• Strong Leadership and mentoring skills


• Strong interpersonal skills, team playing abilities, and
  communication skills.


• Highly responsive, ethical and responsible

How to Apply

CLICK HERE TO
APPLY.