French Speaking ICT Helpdesk Agent
Diploma / Graduate / Under-Graduate with the following skills:ICT related course in Hardware, Networking, System AdministrationFluent in French (preference to those with native language as French)Prior experience will be an added advantageUnderstanding of a 24*7 support center
Role: Acts as an interface between francophone employees / customers and internal support teams
Handling calls and mails from Internal EmployeesMust be well versed using a PC and MsOfficeUnderstand the customer requirements and provide appropriate solutionsHelp resolve issues at the first level within the scope of training providedWork with the other team members amicably and resolve queries / requests within the given SLAsUnderstand the customer requirements and resolve to the best of abilitySubmit adhoc & periodic reportsFollow up with product vendors for issues and bug resolutionFollow the shift timings and abide by the sameOpen to work in 24*7 environment working in different shifts
Shortlisted professionals will be provided training on internal systems, SLAs, service delivery standards, etc.Interested professionals are requested to send their updated CV to africajobs@dhanushinfotech.com with the subject as “French speaking ICT Helpdesk Agent”

We are an international company distributing bituminous products for the road construction sector. We are looking for a local agent for developing our business in Kenya and neighboring countries.European personWork place: Mombasa / KenyaSpoken languages: EnglishKnowledge in logistics, for coordinating with local collaborators and managing local transport of our containersKnowledge in commercial, for introducing our company and our services, and developing our business to prospectsMarket study of road construction (competition, future and ongoing projects, clients…) and Analysis skills in sector public worksInterested candidates, please email your full details and C.V. to bituexpe@gmail.com

Reports To: Service Delivery Manager

Job Objective:

The purpose of this role is to field and log technical customer calls and e-mails; provide first line support, troubleshoot problems and advise on the appropriate action, or otherwise escalate issues to next level support.

Essential Functions

Manage support calls/e-mails, and escalate to the relevant teamOpen, track and close trouble tickets; maintain status updates and requests with the Customer.Engage various troubleshooting methods to fix a problem, logging the calls into a service desk system.Periodically call up customers post incident resolution to ensure their satisfaction and provide any additional service if required.Perform additional diagnostic duties with the customerProvide fault analysis and prepare reportsExcellent troubleshooting and critical thinking skills?Effective communication skills both oral and writtenEffective analytical and problem-solving skillsGood ethical conductAbility to work in multi-cultural and multi-lingual environmentsAbility to work flexible shifts that include evenings and weekendsCurrent college student with coursework in any of the following disciplines: - Computer Science, Telecommunications, Electrical or Electronic engineering or related technical disciplinesAt least one years’ experience working with computer technology in a business or institutional environmentComputer Literacy in MS Office is essentialProfessional CommunicationInterpersonal SkillsProblem SolvingDecision makingAnalytical SkillsGoal oriented, learning skillsAssertive, pro-active and initiativeTeam oriented, adaptabilityStress tolerance, perseveranceTactful, attention to detail, problem-solvingGoal oriented, flexibleTask execution, planning and organizingIndependentThe position will be based in Nairobi
Must be prepared to work long hours and weekends
Must be willing to assume varying responsibilities as delegated from time to time.

If interested, kindly send your CV to recruitkenya@kimberly-ryan.net,with the job title as the subject matter

A leader in FMCG / Liquor Industry; owning and operating duty free travel retail shops at airports and seaports worldwide, as well as involving in brand development, marketing, and sales. The company is headquartered in Dubai, United Arab Emirates, operating through a network of offices and warehouses in Africa, Asia, and Europe.

Industry: Retail

Position: Commission Agent

Type of Hire: Kenyan National

Location: Nairobi, Kenya

Job Description:

Represent the client in the capacity of a business development representative.Be based in the region and explore the diplomatic opportunities in the country and areas.Meet embassy officials, consulates and other persons and entities which are permitted by law to purchase duty free goods, and promote the products and services offered by the client under the Diplomatic banner.Prepare an action plan and schedules to identify specific targets and to project the number of contacts to be made.Follow up on new leads and referrals resulting from field activity.Identify sales prospects and contact these and other accounts as assigned.Prepare presentations, proposals and sales contracts.Develop and maintain sales materials and current product knowledge.Establish and maintain current client and potential client relationships.Prepare paperwork to activate and maintain contract services.Manage account services through quality checks and other follow-up.Identify and resolve client concerns.Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.Coordinate with company staff to accomplish the work requiredExtend all possible help to set up and drive the business for the client Diplomatic and once started, supervise the operations.Identify freight forwarders/clearing agents within respective region for import clearance of duty free goods for diplomats.Gather competitor price information wherever possible.Meet and exceed the given targets for the respective responsible region.Have extensive network within Kenya’s diplomatic community such as embassies, diplomats or consulates. This shall be the main requirement of the candidate.

Commission Structure:

The client will enter into a contract with the agent. The monthly commissions can vary from 3% - 5% of sales, settled on a monthly basis and on realization of payments.

How to Apply:

Send your CV  (in PDF format) via email to jobs@genesisconsult.net no later than 14th December 2012.

Skills and Experience

?Holder of degree in marketing management will be an added advantage
?Diploma in sales and marketing
?Proven track in sales and marketing especially in a service industry
?Experience of managing multiple customers across geographies.
?Ease in relating to diverse audiences.
?Good verbal and written communication.

If you fit this description, please send your CV and cover letter clearly quoting the job title (Senior Sales /letting agent-) on the email subject.

N.B. We do not charge any fee for interviews and neither for having your CV in our database

Only short listed candidates will be contacted.

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