Reporting to the Business Development Manager Manage a team of call center agents.Be available to affect the entirety of the team's operations.Manage by walking around. Be visible to answer questions.Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.Motivate and encourage agents through positive communication and feedbackMeet at least once each week with your team. At a minimum, review the following topics:Perform at least one monitoring evaluation with each agent every two weeksKeep track of attendance, daily statistics, paid time off, sick time, etc.Present to the Business Development Manager at the conclusion of each week a breakdown of the past week's monitoring checklists and a written performance summary of the team.Present to the Business Development Manager at end of each week a breakdown of the next week's monitoring assignments and a plan for the team.Recruit new staff and schedule existing staff to meet service level objectives.Administer training programs for new hires and existing staff.Establish monthly meetings with other departments to review call center operations.Perform market research.Advise on pricing strategies.Gather statistical data on competitors.Examine prices, methods of marketing, and sales.Analyze data on past sales to predict future sales.Obtain data to design surveys and assess consumer preferences.Devise focus group discussions, mail responses, and set up booths at public places.Conduct surveys.Make recommendations to client or employer.Provide companies with vital information to help them make decisions on the promotion, distribution, and design of products or services.Increase public demand for products.Determine whether companies should add new lines of merchandise.Open new branches.Help develop advertising brochures, sales plans, and product promotions.Develop rebates, giveaways, and other incentives.Gather information to help make fiscal or policy decisions, measure the effectiveness of those decisions, and improve customer satisfaction. Conduct opinion research to determine public attitudes on a variety of issues.Design surveys in many different formatsEmail application to:  n.mbugua@lifecareinternational.com

Vacancy: Senior Policy Systems Manager

Context and Purpose: Kenya Market Trust (KMT) is a non-governmental organisation (NGO) whose vision is to enable the sustainable transformation of markets for the benefit of the poor. 

This involves working in partnership to facilitate improved functioning of markets, and to build capacity to make markets work better.  There is widespread agreement that the best way to improve the economic conditions of the poor is through improving the functioning of markets.  One method that has found success is the “making markets work for the poor” (M4P) approach developed by the Department for international development (DFID). KMT uses the M4P methodology to facilitate “better markets, better lives”.Kenya’s enabling environment is less effective than it should be, often sending conflicting signals
which foster uncertainty and devalue evidence-based policy making.  
Overall performance of the policy system and its resulting enabling environment could be measured by its ability to:Drive private sector upgrading, namely greater investment, enhanced competitiveness (products and operations) and societal benefit (poverty reduction, jobs, etc.).Crowd in participation and ensure wide awareness of rules and rightsLearn and adapt. This implies a posture of being evidence based, transparent in monitoring and accountable to objectives.The Senior Policy Systems Manager will be responsible for increasing awareness and understanding among influential stakeholders - particularly within government, private sector, the media, research institutions and donors – regarding the efficiency and inclusiveness of markets in Kenya. This includes sharing insights into how the performance of these markets could improve and the role that different players could shoulder in bringing about this transformation. You will also provide strategic leadership and cross cutting support to the portfolio teams in understanding and influencing positively the political economy of their market systems.  Further support will also be given to KMT’s Knowledge and Learning Practice as well as other areas as needed.  He/She will serve as a member of the Senior Management Team (SMT) of KMT and oversee, motivate and guide staff, encouraging their commitment to corporate objectives and team learning and performance.

Reporting to the Chief Executive Officer, you will be expected to:

Regularly produce stakeholder mapping and analysis to identify champions that are active or could be active in thinking through efficiency and inclusiveness of markets or in influencing those debates and decision makers.  Clarify the roles being played by different institutions, help to identify influential stakeholders and the approach and influencing strategy and partners to work with and through. This embraces National and County Government. Support the value proposition of evidence. In terms of messaging and evidence base, gather appropriate materials both internationally, from other programmes and sectors in Kenya and also from KMT interventions to build a compelling case on these issues and what can be achieved. Think through the range of assessment tools that are available or could be developed or adapted for assessing the functioning of markets in Kenya. Facilitate participation of key players including research, education, private sector, civil society, and media organisations in policy development. Support coalition building, communication and public relations, investigative journalism, and grass roots evidence based advocacy strategies.Build the capacity of government to publicize policy decisions including objectives/benchmarks, proposed regulatory implementation vehicles and enforcement practices.Catalyze the Government to shift from interventionist practices to providing regulatory and oversight frameworks that allow commercial networks to form and flourish.Monitor policy debates and effectiveness of policies in Kenya for use both as a baseline and to measure progress of KMT influencing on these objectives. Work with influential private sector associations such as Kenya Private Sector Alliance, Kenya Agribusiness Agroindustry Alliance etc as well as consumer protection bodies to enhance their advocacy capacity. Coordinate such action with other instruments such as the Business Advocacy Fund to explore synergyQuality assure annual work plans and supporting budgets for each system and intervention produced by managers.Identify and cultivate suitable implementing partners and service providers and oversee managers in managing contractual relationships and grant agreements.Ensure monthly financial reports and returns to the Finance and Administration Unit have been prepared and submitted by managersPrepare quarterly reports to inform the portfolio review processProactively identify opportunities for expansion of interventions within the systemProduce case studies in conjunction with KRT and produce research papers designed to shape the dialogue on system issues.Effectively manage external researchers and consultants when it is necessary to commission external research support.Participate in regular portfolio review meetings.Participate in relevant workshops and meetings and represent MAP at conferences both internationally and domestically.Degree in a relevant discipline such as Public Policy, Economics, Development Studies, Business Management, Agribusiness or an equivalent. Post graduate qualification in relevant discipline 7-10 years experience working in a private sector development programme and/or public policy formulationExtensive experience of stakeholder engagement; developing partnerships and managing relationships with government, business membership organisations, donors and NGOsPrior knowledge and exposure to the making markets work for the poor (M4P) approach, or value chain analysisFinancial management and reporting including managing sub contractual relationships and/or grant agreements Developing results chains and log frames, or other relevant M & E experienceExcellent English; analytical and writing skillsProject managementAbility to facilitate stakeholder workshops; competent use of MS Office How to Apply: Send your application including a cover letter demonstrating why you are the best suited candidate for this role; a detailed CV highlighting relevant experience and achievements, details of current and expected salary, a day time phone contact, email address, the names of three professional referees and a recent photo to:

Adept Systems

P O Box 6416, Nairobi, GPO 00100
Email: recruit@adeptsystems.co.ke

Closing Date: Friday 23rd May 2014

Only short listed candidates will be contacted.

Please note that we do not charge fees for receiving or processing job applications.

Market Research Service Manager

Purpose of the Job:

Market Research is responsible for implementing and analyzing market research on target markets, products and customers’ organizations. 

The Manager provides updates, summaries and action steps based on research results; analyzes the competitive environment and makes strategic recommendations for the brand(s) based on these findings; presents and follows-up on all research projects to the brand team and across the organization.In addition, the Manager participates in supporting business development and commercial planning efforts by providing objective, in-depth information about current and future markets and competitive forces.

Functions / Responsibilities / Experience:
Proactively interact with Marketing, Business Development  and Sales Management to identify current and future product, market or customer information needs. He also liaises with the SBU and Departmental Heads to identify their key expectations of the market research department.Leads competitive threat assessments to develop rigorous assumptions about key competitors.Provide situational analysis support for brand teams.Collaborate with brand team to plan for competitor new market entrants and line extensions.Engages in dialogue with brand team (consumer, professional, digital and sales strategies, as well as creative) to identify and interpret information needs and discuss methodologies for ascertaining such information or dataExecutes market research (quantitative and qualitative) based on brand team needs using the appropriate methodology: live (discussion groups etc.), telephone, and online.Communicates relevant market research findings to key internal and external stakeholders outside of Marketing in one-on-one, group meeting, and commercial planning team settings.Leads secondary market research efforts; ensure meaningful interpretation and presentation for business development and forecasting requirements.Consults with Management, Marketing and Strategy and Innovation to understand research issues and develop the best quality research design plan for projects, which include the most appropriate analytical approaches that yield actionable and meaningful results.Aids in the development of annual research strategic plans for FEP Group Line of Businesses.Keeps abreast of 45+ consumer behaviors, including deeper insights into segmentation and trends in the marketplace relevant for products and services.Contributes to and supports inter-departmental or cross-functional teams to leverage knowledge and provide a market context to the work of others.Conducts secondary research and analysis on a range of marketplace initiatives for identifying potential products and services opportunities in support of FEP’s Strategic focus.Provides actionable reporting of research and strategic projects via written reports or presentations.Synthesizes information from a variety of studies to present or address an issue or to answer questions.Gathers, analyzes, and evaluates industry/competitive data to support new product development prior to acceptance.Assists in designing and managing the implementation of the annual market research budgetManages projects to time and budget.Any other duties as may be assigned by the Management.Skills / Experience:

Competencies

Knowledge of market research methodologiesAbility to work in fast paced environmentAbility to manage multiple projects and timelines simultaneouslyStrong interpersonal and presentation skillsBusiness AcumenCritical thinker with an eye for actionable results.Strong communication and Negotiation skills.Good interpersonal skills.People management skills.Planning and organizational skills.Good presentation skills.Complaints handling skills.Listening and questioning skills.Good in relationship building and maintaining.Excellent sales and marketing skills.High initiative and ability to work independently with minimum supervision,A person of high integrity and ethical behavior is a key requirement,Completion of a Bachelor’s degree in Business, Marketing, or a related discipline.10+ years of primary (custom) market research experience; or an equivalent combination of training and experience related to the duties of the position.Conversant with computer packagesGrowth in New Product Launch.Growth in Market Penetration from existing products.Satisfaction Surveys. Growth in income and reduction in marketing expenditure.Market Research finding communication and execution.Maintenance of a competitive edge within the Market. If you are innovative, self-starter and results oriented individual, looking for a challenging career and you have met the above requirements, please send your application letter,detailed C.V, together with copies of your relevant academic /professional testimonials and three referees, stating your current and expected remuneration to :-

E-mail: vacancies@fep-group.com.

ATT :

Human Resource Department
FEP Holdings Limited
P.O. Box 72367-00200
Nairobi – Kenya

So as to reach us not later than 15th May  2014. 

Only shortlisted candidates will be contacted for interviews.

FEP Holdings Limited is an equal opportunity employer,any lobbying or canvassing will lead to automatic disqualification.

USAID – KAVES is a five year Agriculture program implemented by Fintrac Inc. The overall goal of the project is to increase the productivity and incomes of smallholders and other actors along the dairy, horticulture and staple crops value chains.
Our objectives include increasing competitiveness, introducing innovative technologies and building the capacity of local organizations and companies through strategic partnerships. Applications are invited for the following positions:One of USAID-KAVES objective is to create valuable market linkages, develop alternative business models that enable commodity buyers to buy locally, and expand private sector provision of services. To accomplish these objectives, the project requires comprehensive and up-to-date market information, including prices, volumes, and trends. 
The production of market analyses and pricing reports will assist USAID-KAVES and its partners to make informed decisions, and to provide accurate information to partners. For this to be achieved, we seek a Market Analyst to collect, analyze and collate past and present data on demographics, imports and exports, commodity prices, traded volumes and the competitive environment from existing private and public sources.
Qualification, experience and key skillHolder of a bachelor’s of science degree in statistics, agriculture economics or agribusiness management, with a strong interest in analytical researchStrong statistical data analysis skills and proficiency in use of statistical softwareHigh level of proficiency in MS Word, MS Excel and MS PowerPointExperience in agricultural market research and technical report writingBased in Nairobi with regular travel to the field offices and will report directly to the Communications Manager.
Main roles will be to ensure timely processing of reports and assistance to the Communications Manager in the daily management of the department as well as the overall delivery of publications and other media products.
Their duties will include gathering information and editing content for bi-weekly highlights, monthly bulletins, success stories, site briefs, and other publications including video and photography
Qualification, experience and key skillsMinimum Bachelor’s degree in journalism, communications, or related field.Superior English writing and communication skills and a proven ability to produce high quality publications (both print and media), including reports, presentations, and other materials.3+ years of work experience in the field of communications.Capable of working on multiple projects simultaneously, independently, and to meet deadlines without compromising quality.Proficiency in the MS Office Suite software applications, including Excel.Experience working with agriculture or USAID a plus.Experience with photography and graphic design a plus.The Subcontracts Assistant will be based in Nairobi and will report directly to the Subcontracts Manager.
They will ensure timely processing of subcontractor deliverables and payments, high quality financial reports from the subcontractors, provide them with donor regulations and compliance advice, and play a strong role in providing feedback through consultation and coordination with the Subcontracts Manager. Their duties will be to conduct subcontractor pre-award assessments; assist in the preparation and review of subcontractor agreements and budgets; compile required subcontractor documentation for executive approval; process and review subcontractor deliverables, invoices, and financial reports for accuracy and completeness; follow up on subcontractor compliance issues and audits and documents resolution and various other duties associated with contract implementation and compliance.
Qualification, experience and key skillsMinimum Bachelor’s degree in business Administration, Accounting or related field.Professional qualifications in CPA 1 or ACCA level 1A minimum of 3-5 years’ experience in grants/subcontracts management in a donor funded organization.Working knowledge of MS office suite skillsExcellent interpersonal and team working skillsProfessional approach and willingness to learnSelf-starter able to work autonomously and efficiently with minimal supervision.Based in Nairobi with regular travel to the field and reporting directly to the Chief of Party. He/She will provide advice and oversight on all WASH issues to the KAVES team and partners. They will ensure timely processing of subcontractor deliverables and payments relating to WASH activities , ensure delivery of high quality reports from subcontractors and play a key role in KAVES meeting its WASH objectives and targets.
Qualification, experience and key skillsAdvanced university degree in water and sanitation related fields such as public health, with specialization in environmental sanitation, hygiene education, water supply or hydrogeology or other fields related is desirable.Five to three years of professional work experience in international development organization, national government or the private sector.Expertise in one or more of the following areas: rural water supply, rural sanitation, CLTS, sanitation marketing, hygiene promotion, information systems, monitoring & evaluation, WASH Sector policy and governance, knowledge management and communications.Experience with institutional arrangements, institutional strengthening and capacity building in the water sectorTo apply for the above positions applicants should send a motivational cover letter and resume indicating current job, qualifications, current remuneration and 3 professional referees to kenrecruit@fintrac.com on or before 8th May, 2014.

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