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Title: Branch Manager – Tours & Travel,

Reporting Supervisor: Director 

Industry: Tours & Travel 

Location: Nairobi,

Gross Salary: 100k-150k,

Our Client in the Tours and Travel industry seeks to hire the Branch Manager who will be responsible for the overall Operations, and Sales activities of the branch while playing a key role with the bottom line utmost level of consistency and quality.

Responsibilities


  • The Branch Manager is responsible to supervise and support the team leaders in their daily activities.

  • Ensure daily operations in accordance to reservations policies and procedures

  • Lead and develop teams in delivering and achieving the SLAs defined for the operations team, in accordance with company standards while optimizing performance.

  • Approve and cost management  in accordance to internal company policy

  • Responsible to ensure that monthly operational goals and KPI’s are achieved

  • Ensure sufficient staff is available to achieve the service towards customers.

  • Responsible for recruitment in accordance with company policy.

  • Act as the first point of contract for the team for work-related duties and HR related issues.

  • Lead and develop the team members in achieving the SLAs defined for the operations team, in accordance with standards while optimizing performance.

  • Proactively identify and implement solutions to constantly improve service level and performance.

  • Ensuring that travel consultants are delivering all travel-related requirements which are to be carried out in a proficient manner and in accordance with the company’s policy and procedures, and client-specific travel policy.

  • Responsible for ensuring the daily operation of travel management to provide end to end travel consulting service to ‘high touch’ corporate clients.

  • Responsible for all travel-related requirements, which are to be carried out in a proficient manner and in accordance with company procedures, standards and client specific service level agreement (SLA), key performance indicators (KPI) and travel policy

  • Required to be flexible concerning working hours as the role may require work outside normal business hours.

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