Branch Manager Job in Kenya – SBM Bank

Branch Manager

JOB SUMMARY: 

The
overall responsibility for the Branch Manager is to oversee business
development and operations of the Branch while ensuring staff engagement,
customer satisfaction, profitability and growth in line with the Bank’s
strategy.

Key Responsibilities

Business Acquisition – 60%

To
implement the Bank’s business development strategy at branch level including
growth in customer base with concurrent growth in branch liabilities, assets,
products per customer.

To
formulate and implement branch business plans, forecasts, pipelines and budgets
and ensure their control and periodic reviews.

To
support marketing initiatives, monitor and provide regular feedback on products
performance and ensure branch staff are well versed with all the banks products.

To
maintain and submit the Branch Manager – Sales Activity Report on a regular
basis as per the agreed SLAs.

Service Delivery – 10%

To
oversee customer service delivery, maintenance and improvement of service
standards in order to ensure customer satisfaction and retention through
effective use of tools provided such as the Customer Relationship Management
platform.

To
implement and monitor the operational and business risks management guidelines
for the branch to maximize profitability.

To
maintain the look, feel and physical security of the branch premises for the
 benefit of staff and customers.

To
adopt and take responsibility for the daily operational routines as stipulated
by the Branch Manager Daily Routine Guidelines (BM-DRG) without fail.

People Management – 20%

To
provide leadership, direction to the branch team.

To
build, develop and motivate a high performing team through performance coaching
and use of the available performance management and talent management tools
provided by T & OD.

To
identify training gaps and recommend on required training interventions.

To
propagate and uphold the SBM Culture and cascade the SBM Vision, Mission,
Strategy, Values, 9 Habits and Core competencies to the branch team.

Compliance – 10%

To
ensure compliance with both internal and external regulatory requirements.

To
work closely with risk and compliance units to ensure effective controls to
mitigate against operational and business risks.

To
ensure implementation and compliance with operational policies and procedures.

KEY RELATIONSHIPS:

Direct Reports to this
Position:

Service
Delivery Manager

Relationship
Managers and Officers

Customers of this Position:

All
Branch clientele

Knowledge; Skills and
Experience 

Be
a holder of Bachelors degree in Business related field.

Professional
banking qualifications such as AKIB will be added advantage.

Knowledge
of operational policies, procedures and legalities relevant to branch
operations.

At
least 5 years’ managerial experience in the banking industry.

Competencies

 Entrepreneurial
and Commercial Thinking

Leading
and Supervising

Relating
and Networking

Persuading
and Influencing

Presenting
and Communicating Information

Delivering
Results and Meeting Customer Expectations

Deciding
and Initiating Action

Planning
and Organizing

How to Apply

CLICK HERE TO APPLY.