Duty Manager Job in Kenya - Operations Control Kenya Airways

Duty Manager – Operations Control

Brief
Description        

To
implement and control efficiently, economically the published Network Plan and
daily fleet movement throughout the network structure in order to ensure
customer satisfaction.

Detailed
Description        

Monitor,
implement and control effectively the developed network plan in order to
maintain schedules integrity.

Monitor
and control the daily fleet operations to meet fleet utilization and schedules
requirements.

Ensure
accuracy of information in Sabre in order for the business intelligence (BI)
system to capture the correct data that will enable management to make sound
and well-informed business decisions.

Report
and initiate action on reported aircraft incidents/accidents in conformity with
Emergency Procedures Manual in order to manage information flow and business
continuity with least disruptions.

Assign
operating aircraft in Movement Control considering engineering maintenance
plan, crew qualifications and booked payload on day-to-day basis and checking
and ensuring accuracy of electronic mayfly generated thereafter to ensure that
the reservations and Sabre systems are in conformity with daily plan.

Playing
a central coordination role to ensure network OTP (on time performance) of 70%
or higher is achieved and sustained by rallying all teams in OCC in order to
present a seamless service to the customers.

Controlling
and coordinating the daily fleet operations of the Airline over total route
network, International, Regional and Domestic.

Co-ordination
of commercial, operational, engineering and maintenance aspects of all
operations and taking corrective action immediately it is apparent that planned
operations have been or are likely to be, disrupted to minimize the overall effects
of such disruptions, including delaying, originating, consolidating, or
canceling services at any time this action is justified.

Making
final operational decisions which must necessarily be based on the best
compromise solution, taking accountability of all pertinent factors.

Arriving
at and in support of his decisions, he will always, maintain a close liaison
with:

 Revenue
Management

 Director
of Operations /Chief Pilot

 Manager
Flight Operations Engineering

 Crew
tracker or Crew Planners

 Duty
Managers (Load and Cargo Control)

 Safety
office.

 Outstations’
managers.

 Duty
manager flight dispatch.

Acting
as “The Captain’s Crewmen on the ground” in keeping flight watch by radio
communication (HF/VHF), teleprinter communications (AFTN/SITA etc), ACARS or
telephones.

To
chair Daily Performance Meetings (DPM) whose collaborative resolutions and
actions are aimed at giving superb world class service.

Ensuring
Flight Planning has been done in accordance with the Company Operations Manual.

In
liaison with Duty Manager Flight Dispatch actioning Class One NOTAMs and all
route intelligence information received after office hours.

Completing
the following reports:

Duty
Shift Report Form

Operations
Log

Flight
Handling Reports

Hand-Over
Report

Accomplish
routine monitoring of safety, security and quality control activities to ensure
ongoing conformity with all regulatory requirements, organization standards and
local procedures.

Ensure
corrective and preventative actions identified by quality& safety audits;
investigations or other internal reporting mechanisms are undertaken within the
agreed time frame.

Responsible
for conducting On-Job-Training (OJT) and Proficiency Checks for Flight
Operations Officers (Operations Control Officers.)

Conveys,
by available means, safety-related information to the PIC that may be necessary
for the safe conduct of the flight, including related to any necessary
amendments to the flight plan.

Ensure
and maintain a healthy, safe and secure working environment in compliance with
the relevant industry, regulatory and legislative requirements, company
procedures, regulatory authorities and requirements of customer airlines.

Job Requirements

Knowledge, Skills,
Experience

University
Graduate in sciences or business fields OR Higher Diploma in Airline
operations, Dispatch or ATC license holder.

Over
five years working experience in a busy airline Operations Control/Flight
Dispatch.

Must
have worked in a busy Flight Dispatch as a Flight Operations Officer for at
least 5 years.

Understanding
of Schedules and fleet operations.

Additional
Details        

Computer
literate.

Ability
to respond quickly to changes.

Team
player.

Stress
tolerant.

High
level of analytical skills

How to Apply

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