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• Company: Barclays Bank


• Location: Nairobi, Nairobi County, Kenya


• State: Nairobi


• Job type: Full-Time


• Job category: Banking Jobs in Kenya

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The Business Development Manager –Insurance is responsible for assisting the Head of Insurance in insurance business development and overall business oversight. The role will be focused on New Business generation, portfolio growth, Relationship Management, Cross-selling, customer service duties, etc

Main accountabilities and approximate time split

Business Development/Management:

·         Administration

o    -Ensure all regulatory requirements are met dealing with the Registrar of Insurance

o    -Co-ordinate all Bancassurance activities conducted within Barclays

o    -Support all Bank departments on insurance matters

o    -Prepare management information as required

o    -Provides guidance and training to bank staff on insurance matters

o    -The main link between the Bank and insurance service providers underwriters/brokers

o    -Manage end to end insurances processes

o    -Comply with the insurance industry requirements as per the act or legislation

o    Active management of relationships with all insurance partners to ensure smooth running of the distribution channels in delivering targets for the country.

o    Monthly reporting of bancassurance financials including, but not limited to, commission reconciliation, financial projections, P&L monitoring, marketing allowance activities, etc

o    Active involvement in defining the appropriate skills, education, experience etc of the insurance sales staff & development of the training curriculum to optimize sales / service achievement.

o    Active analysis and review of all customer bases to understand customer profiles, behavioral & lifestyle traits (including product holding mix, revenue contribution, behavioral / lifestyle analytics) to identify opportunities for increasing customers’ insurance wallet share (total value).

·         Budget accountability:

o    Accountable for achieving annual income targets as cascaded from the Country Head of Insurance

o    Monitoring of progress towards achieving targets is done on a monthly basis.

o    Active involvement and accountability for making purchase/ refund business decisions within set limits

o    Establish relationships with key clients or business influencers in the local area

o    Execute an overall Business Plan covering all insurance activities across the business based on business targets in alignment with Insurance Partners.

o    Active management of overall Insurance P&L through establishing close working relationships across businesses and Product / Marketing Manager to deliver customer, business, revenue and profit targets for the country by driving insurance products activities across channels and segments.

o    Active involvement in identifying insurance product needs for all customer bases across businesses with product managers and segment managers together with appropriate Insurance Partner to meet customer needs and product gaps in total product / service offering.

Rigor/compliance:

·  Ensure  all regulatory requirements are met e.g. renewals, informing and ensuring compliance to the insurance act

·  Ensure that all security held by the Bank on lending facilities are adequately insured

·  Ensuring staff dealing with insurance adequately trained

·  Ensuring claims process is followed and adhered to by both staff and insurances partners or service providers

·  Visits to outlets to ensure correct adherence to processes and procedures

·  Timely  communication of all changes relating to insurance activities or requirements

·  Responsible for all audit matters on insurance

People management:

20%:

·  Working with Head of Insurance to agree business direction and ways of conducting insurance business

·  Working with compliance team to ensure all regulatory matters are adhered to

·  Dealing with  outlets ,operations centre  to ensure  full understanding of the insurance process & procedures

·  Assist Head of Insurance in being main point of contact with all third parties relating to insurance

·  Assist Head of Insurance in managing all stakeholders internal & external relating to insurance business

·  Providing support and training  on insurance matters

·  Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.

·  Motivate staff and ensure they are recognized through the Barclays Africa recognition schemes.

·  Assist the Head of Insurance in creating an empowering environment for branch managers & staff, encouraging individual ownership and initiative.

Customer Service

·  Provides support to outlets and other functions on insurance issues.

·  Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to customers (both internal and external customers)

Technical skills / Competencies

Extreme Importance

·  Deciding and Initiating Action

·  Achieving Personal Work Goals and Objectives

·  Delivering Results and Meeting Customer Expectations

·  Planning and Organising

·  Persuading and Influencing

·  Relating and Networking

High Importance

·  Leading and Supervising

·  Coping with Pressure and Setbacks

·  Following Instructions and Procedures

·  Creating and Innovating

·  Applying Expertise and Technology

·  Adhering to Principles and Values

·  Working with People

Moderate Importance

·  Presenting and Communicating Information

·   Analyzing

·   Writing and Reporting

Baseline Importance

·   Learning and Researching

·   Entrepreneurial and Commercial Thinking

·  Adapting and Responding to Change

·  Formulating Strategies and Concepts

Knowledge, Expertise and Experience & Qualifications

·  Have thorough understanding of business dynamics across the business to leverage on multiple product / service needs of Bank customers to better position Insurance as a key part of a truly valuable customer proposition / offer.

·  A Business related Degree from a recognized university.

·  Professional qualification in Insurance Studies.

·  At least 3 years of work at management level in the insurance industry or related industry.

·  Excellent knowledge of Insurance products and processes.

·  Proven track record of Short-term insurance sales.

·  Experience of a similar nature in the banking industry will be an added advantage.

·         Delivering and meeting customers needs

·         Managing relationships

·         Personal organization

·         Planning and organizing

·         Adaptability

·         Working with others

·         Decisiveness and initiating action

·         Active listening

·         Analytical thinking

·         Judgment

·         Entrepreneurial and commercial thinking

Skills required to undertake the role:

·         Relationship skills

·         Risk skills

·         General Corporate skills

·         Leadership and team skills

·         Product skills

·         Communication skills

·         Delivering Results and meeting customer expectations

·         Deciding and initiating action

·         Relating and networking

·         Planning and organizing

·         Persuading and influencing

·         Working with people

·         Applying expertise and technology

·         Entrepreneurial and commercial thinking

·         Coaching

Knowledge of the bank’s products, services and policies required to undertake the role:

·         The jobholder will be required to have a detailed knowledge of the core set of Business Banking products.

·         For Complex products, a good knowledge will be required sufficient to:-

ü  Recognize the changing needs of the customer.

ü  Identify products/service that best satisfies customer need.

ü  Introduce the product/service.

ü  Co-ordinate the introduction of the relevant Group product specialist.

·         a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.

·         A detailed understanding of country and CBRM guidelines and credit risk policies.

Who We Are:

Credit bank is a medium-sized commercial bank in Kenya, East Africa’s largest economy. Prior to 2010, we focused on large corporations and upscale businesspeople. In September 2010, we changed strategy and transformed into a retail bank, serving all segments of society and their businesses,

Responsibilities:

• Selling Retail Bank products and services in order to ensure sustainable business growth in customer numbers, deposits, and mobile banking registration.


• Actively take part in sales activities organized by the Bank in order to acquire business.


• Offer training & support to customers.


• Gather feedback from customers on Bank products and their experience to seek improvement.


• Daily sharing of business acquisition reports.

Qualifications:

• Should be a holder of a bachelor’s degree or diploma in Sales, Marketing or any business related field from a recognized institution.


• Two years’ experience selling bank products/business development in a bank or a reputable financial institution


• Should have excellent oral and written communication skills.


• Should be confident, self-driven with strong interpersonal and negotiation skills.


• Should have the ability to deliver set business targets with minimum supervision.

How To Apply:

Interested and suitably qualified individuals should forward hard copies of their applications, enclosing copies of their academic and professional certificates, detailed CV indicating their preferred branch and experience in sales in that geographical area, daytime contacts, and addresses of 3 professionally relevant referees to reach the undersigned by Monday, December 31, 2018.

The Head of Human Resources
Credit Bank
P.O. Box 61064-00200,
Nairobi

Email: hr@creditbankltd.co.ke

Only shortlisted candidates will be contacted.

VALID THROUGH: 12/31/2018
LOCATION: Nairobi, Kenya