Vacancy: International Partner Advisor
Our Client, a social enterprise affiliated to Africa’s leading mobile-based agric platform, is expanding into East Africa. They have recently opened an office in Nairobi Kenya and are looking for a smart, dynamic go getter who wants to make a difference in people’s lives through private technology interventions. If you’re ambitious and looking to do something different, this is the right opportunity for you. 
Position Objective: This is a senior role to lead the Partner team in providing client services to a diverse set of partners across Africa. You will act as a strategic consulting partner to governments, NGOs, agribusinesses, and mobile network operators, which are seeking to change the way they work using disruptive mobile-based technologies. 
The team provides strategy and training visits in the country. They are responsible for setting up rollout procedures and plans, tracking and monitoring deployment by partners and impact monitoring.The role requires excellent communication & business skills (fluency in Portuguese is a plus). The position demands a dynamic leader who is comfortable addressing a room full of farmers, a gallery full of agriculture ministry leaders or a briefing of telecom executives. The candidate should possess deep experience and accomplishment in at least four and ideally five of these disciplines:Managing projects in African development and/or agriculture (8-10 years’ experience)Implementing new technologies in rural areas of the developing world (8-10 years’ experience)Organizational and project management (8-10 years of experience)Entrepreneurship& Franchising experienceTechnology strategy experienceBuild relationships with partners and resellers utilizing the company’s technology and business models;Manage reseller performance, and revenue sharing models and put in place processes to deliver;Lead strategic communications with senior policy makers, development partners, CEOs, and farmers & traders with confidence and authority;Conduct strategic consulting visits and trainings for clients & resellers, including business plan development, investment assistance, strategic project planning, and/or market information system setup;Consult with clients and partners on best MIS implementation methods and lead deployment of the company’s key services on the ground;Update and maintain partner toolkit: training programs, methodologies, rollout plans, budgets, how to guides;Present the company, its services and value propositions at conferences and events internationally;Create a community of partners and resellers to share ideas, challenges and lessons learnt;Oversee the execution of key Partner team initiatives;Supervise and drive upselling of the company’s solutions into key client accounts;Assist with overall company global strategy, account management and operations;Provide mentoring and coaching to junior team members;Advise on software features and their application in various contexts and client sectors.Manage the day-to-day operations of the Business Advisory and Product advisory groups;Job Requirements & QualificationsBachelors degree (in international development, communication, business, social sciences or other relevant field); a Postgraduate Degree is preferredCommunicate effectively at the senior policy professional level and with farmers in the fieldBe interested and motivated by innovative private business models that leverage ICTs to drive economic developmentDemonstrated management experience in any of the following sectors: ICT/Telecoms; Development; Agriculture or BusinessTrack record of strong leadership, business development and people management skillsDemonstrated success in implementing rural development projects/programsExperience in training and/or consulting is a must.Possess entrepreneurial instincts and understand businessBe willing to work in an exciting start-up and travel extensively

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Our Client, Africa’s leading mobile-based agric platform, is expanding into East Africa. We have recently opened an office in Nairobi Kenya and are looking for smart, dynamic go getters who want to make a difference in people’s lives through private technology interventions. If you’re ambitious and looking to do something different, then come join our client and help us transform the way African agricultural markets work. 
The current open position is:

Call Centre Manager

Job Purpose: Your role as the leader of the Call Centre Team is to ensure that the organization satisfies its customer’s needs. 

You may be required to work at various levels, from ‘back office’ to the front end of the business, dealing with customer queries, both online and offline. 
Since this is a completely new department, your work might include:Helping to develop a customer service policy for the organization;Managing a team of call center staff;Handling face-to-face enquiries from customers at exhibitions, conferences and other marketing and promotional eventsIn your role, you are expected to understand and satisfy customers’ requirements and exceed their expectations if possible.
 The Way We Work: We are hardworking and passionate about what we do. We want to drive economic development through technology innovations and are looking for like-minded people who are open, generous, professional and adventurous.

Core Responsibilities

You will drive and be the key owner to the following responsibilities:Providing help and advice to customers – NGOs, Projects, Government and MDAs;Communicating courteously with customers by telephone, email, letter and face to face, where necessary;Investigating and solving customers’ problems, which maybe  complex or long-standing problems that have been passed on by Call Center staff;Keeping accurate records of discussions or correspondence with customers;Analyzing statistics or other data to determine the level of customer care assistance Esoko is providing;Writing reports analyzing the customer service our client provides;Where required, visiting customers to provide a one-to-one service;Developing feedback or complaints procedures for customers to use;Developing customer service procedures, policies and standards for the organization or department;Meeting with other managers to discuss possible improvements to customer service;Being involved in staff recruitment and appraisals for the Call Center;Leading or supervising a team of Call Center staffLearning about the organization's products and services and keeping up to date with changes;Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.Assisting with procedures to improve Call CenterDegree in Communications, Media (or any relevant discipline)4-5 years of working   experience in a customer service role or Call Centre Role

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MSF-OCBA is looking for a Fleet Management Mobile Implementation Officer

General Context: Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation.

The MSF movement is built around five operational directorates supported by 23 sections and offices worldwide. MSF OCBA is one of those directorates. 

The operations are implemented by 41 field teams and 20 mission coordination teams and organizational units based in Barcelona, Athens, Nairobi and Buenos Aires.
The field operations are guided and supported by 5 Operational Cells, the Emergency Unit and other departments supporting operations, including the Logistics Department

Job Context and General Objective: Within the Logistics Department, hierarchically and functionally accountable to the Terpo in charge of Transport, M.I.O.’s main objective is to support the deployment and implementation of policies, strategies and procedures of the organisations relating to the mechanics and vehicle fleet management areas. 

This implementation will be directly undertaken taking into consideration the adjustments and corrections previously agreed with his/her line manager, and through the training of MSF logisticians, mechanics and drivers.
S/he works in close collaboration with the reference officer for the transport area and with the Logistics Coordinators, to whom s/he is accountable while in their respective missions.
 Main Tasks and ResponsibilitiesEvaluate the implementation of OCBA’s mechanics and vehicle fleet management policies, strategies and procedures.Train MSF mechanics and drivers in maintenance and repair of the MSF vehicle fleet (vehicles, motorcycles, generators, motor pumps and outboard engines)Train the person in charge of the garage, the Log-Admins and if possible the Logistics Coordinator, in vehicle fleet management, mechanics and spare parts and consumables management.Hands on mechanical interventions when needed.Assess the general situation of garages, propose and implement modifications to improve general management, tool follow-up and security and safety regulations at the work place.Identify the needs in terms of additional tools for the person in charge of the garage and the driversPrepare spare parts orders combining mission needs and technical criteria towards a given strategy when needed.Participate in the preparation of procedures and strategies.Participate in trainings and field sharing information events as facilitator if needed.Be proactive on advising and implementing innovative actions oriented to operational improvements.Communicate with stakeholders (Other sections, other organizations…etc.) in the field to be attentive to options.Assess local suppliers of spare partsAssess fuel and oil supplier.Assess the need to keep a buffer stock of fuel at the base or at the counterparts’ warehouses and ensure good storage management.Assess disposal and recycling possibilities at field level.Prepare a Visit Report after each field visit.Selection Criteria

Education and Experience

Mechanics including 4WD. Trucks will be an asset.Training in vehicle management will be considered a plusConsolidated experience in complex contextsExperience in personnel managementLanguages: English essential, French an asset and Spanish will be considered a plusWork experience in humanitarian organisations will be an asset.IT knowledge as a userDriving license a mustCommitment to MSF’s PrinciplesCross-cultural AwarenessBehavioural FlexibilityAnalytical ThinkingStrategic VisionResults and Quality OrientationService OrientationInitiative and InnovationTeamwork and CooperationOthers: Availability to travel abroad about 80% if his/her time and flexibility in terms of working hours (need to work some weekends)

Conditions

Based in the field with frequent travelling and supervisions to the projects (minimum 80 % of his/her working time)Full time jobAnnual gross salary: 26,925.00 Euros (divided into 12 months payments) + secondary benefits based on MSF OCBA Reward PolicyPractical working conditions while in the field are as per the MSF-OCBA guideline.Starting date: ImmediatelyHow to apply:

To apply, all applicants should please send their CV and cover motivation letter under the reference “FMMIO”:

Médicos Sin Fronteras / Dpto. RRHH
recruitment-bcn@barcelona.msf.org
Closing date: 15th April

Replies will only be sent to short-listed candidates

Médecins Sans Frontieres, as a responsible employer, under article 38 of “Ley de Integración Social del Minusválido de 1982 (LISMI)” invite those persons with a recognised disability and with an interest in the humanitarian area to apply for the above mentioned position.

While reporting to the Reporting to Hub Lead, the candidate will be responsible for planning, implementation, deployment and Project Management VAS/IN Infrastructure / services. The ideal candidate must come from VAS Telecom & Banking. Required By : Immediate
Position Requirements  

Essential:
• Holding a bachelor degree/ Master Degree in Tech preferable BE/B-Tech/MCA
• Preferably minimum experience of 1 year on detailed knowledge of banking compliance and maintain mobile money security and auditing of same in mixed environment like Intelligent Network/Charging Systems, and Value added system, as well as associated services and services deployment. and total exp should 3+ year
• Working experience of protocol domains of Mobile Money Network/Environment is required, such as knowledge of mobile money protocols ISO, HTTP get/post, HTTPS as well as other known standard protocols like SMPP, Diameter, SNMP, SOAP etc.
• Sound Knowledge of Mobile Banking Systems , M-Commerce and Etop-up Systems
• Security Audit on Integration to Security servers on an encrypted channel , Mobile voucher solutions, IN Interface for Airtime top-up , to the Postpaid Billing system for bill payment & to KYC system for eligibility criteria
• Excellent oral and written communication and inter-personal skills

Preferred:
• Must Have ITIL V3 certification
• CCNA / CCNP Certification would be preferred
• Must be PMP / Prince2 Certified/ Trained
• Good Knowledge on IT Network & BSS Systems
Role & Responsibilities  The candidate will be responsible to:
• Policy Deployment / Hardening
o Understanding the Airtel Africa’s firewall / IDS setup and fine tuning the firewall policy after getting policy sign-off from Airtel Africa
o Make policy changes as per guidelines given by Airtel Africa.
o Patch updating and signature pattern updating required for firewall / IDS
o Password Policy Enforcement
o Server and Database hardening, as applicable
o Application of Security patches for OS / DB and other Applications
o Rigorous Change Management with respect changes to the Firewall and IDS.
• Security Incident Response
o Respond promptly and quickly once the alert is validated and a threat is identified
o Notify the key resources in Airtel Africa on the threat or the Intrusion
o Fault & Recovery Management
o Corrective actions for notified incidents.

Additional Security Works
o Development of the annual/Bi annual/quarterly/Monthly/Weekly Information Systems audit plan;
o Assessing the risks inherent in the Mobile Money information systems and recommending measures to mitigate them;
o Executing information systems audit reviews based on the Information Systems audit plan;
o Providing support to other assurance processes such as Revenue Assurance, Network and Commercial Fraud, Business Continuity, Enterprise and Information Security Risk to ensure the overall opinion incorporates the risks identified in the underlying information systems
o Monitoring the implementation & operation of defined controls and recommendations on an ongoing basis via Opso Team
o Detection and prevention of systems related fraud
Competences  

Functional:
• Strong written/verbal communication skills
• Positive and flexible attitude
• Ability to think clearly, identify risks, anticipate eventualities and resolve problems under pressure
• Ability to understand and comply with business processes and procedures
• Ability to interact with users / partners / vendors / sub-contractors effectively
• Ability to understand and comply with methods, standards, guidelines, tools, techniques and procedures

Managerial:
• Good team player with ability to manage, appraise and groom team(s) of highly skilled resources
• Ability to complete tasks within agreed budget, timeframe and quality requirements
• Ability to produce and monitor effective plans and take responsibility for achieving them – by co-coordinating resources, expediting progress and escalating problem issues.

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