Vacancy: International Partner Advisor
Our Client, a social enterprise affiliated to Africa’s leading mobile-based agric platform, is expanding into East Africa. They have recently opened an office in Nairobi Kenya and are looking for a smart, dynamic go getter who wants to make a difference in people’s lives through private technology interventions. If you’re ambitious and looking to do something different, this is the right opportunity for you. 
Position Objective: This is a senior role to lead the Partner team in providing client services to a diverse set of partners across Africa. You will act as a strategic consulting partner to governments, NGOs, agribusinesses, and mobile network operators, which are seeking to change the way they work using disruptive mobile-based technologies. 
The team provides strategy and training visits in the country. They are responsible for setting up rollout procedures and plans, tracking and monitoring deployment by partners and impact monitoring.The role requires excellent communication & business skills (fluency in Portuguese is a plus). The position demands a dynamic leader who is comfortable addressing a room full of farmers, a gallery full of agriculture ministry leaders or a briefing of telecom executives. The candidate should possess deep experience and accomplishment in at least four and ideally five of these disciplines:Managing projects in African development and/or agriculture (8-10 years’ experience)Implementing new technologies in rural areas of the developing world (8-10 years’ experience)Organizational and project management (8-10 years of experience)Entrepreneurship& Franchising experienceTechnology strategy experienceBuild relationships with partners and resellers utilizing the company’s technology and business models;Manage reseller performance, and revenue sharing models and put in place processes to deliver;Lead strategic communications with senior policy makers, development partners, CEOs, and farmers & traders with confidence and authority;Conduct strategic consulting visits and trainings for clients & resellers, including business plan development, investment assistance, strategic project planning, and/or market information system setup;Consult with clients and partners on best MIS implementation methods and lead deployment of the company’s key services on the ground;Update and maintain partner toolkit: training programs, methodologies, rollout plans, budgets, how to guides;Present the company, its services and value propositions at conferences and events internationally;Create a community of partners and resellers to share ideas, challenges and lessons learnt;Oversee the execution of key Partner team initiatives;Supervise and drive upselling of the company’s solutions into key client accounts;Assist with overall company global strategy, account management and operations;Provide mentoring and coaching to junior team members;Advise on software features and their application in various contexts and client sectors.Manage the day-to-day operations of the Business Advisory and Product advisory groups;Job Requirements & QualificationsBachelors degree (in international development, communication, business, social sciences or other relevant field); a Postgraduate Degree is preferredCommunicate effectively at the senior policy professional level and with farmers in the fieldBe interested and motivated by innovative private business models that leverage ICTs to drive economic developmentDemonstrated management experience in any of the following sectors: ICT/Telecoms; Development; Agriculture or BusinessTrack record of strong leadership, business development and people management skillsDemonstrated success in implementing rural development projects/programsExperience in training and/or consulting is a must.Possess entrepreneurial instincts and understand businessBe willing to work in an exciting start-up and travel extensively

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Our Client, Africa’s leading mobile-based agric platform, is expanding into East Africa. We have recently opened an office in Nairobi Kenya and are looking for smart, dynamic go getters who want to make a difference in people’s lives through private technology interventions. If you’re ambitious and looking to do something different, then come join our client and help us transform the way African agricultural markets work. 
The current open position is:

Call Centre Manager

Job Purpose: Your role as the leader of the Call Centre Team is to ensure that the organization satisfies its customer’s needs. 

You may be required to work at various levels, from ‘back office’ to the front end of the business, dealing with customer queries, both online and offline. 
Since this is a completely new department, your work might include:Helping to develop a customer service policy for the organization;Managing a team of call center staff;Handling face-to-face enquiries from customers at exhibitions, conferences and other marketing and promotional eventsIn your role, you are expected to understand and satisfy customers’ requirements and exceed their expectations if possible.
 The Way We Work: We are hardworking and passionate about what we do. We want to drive economic development through technology innovations and are looking for like-minded people who are open, generous, professional and adventurous.

Core Responsibilities

You will drive and be the key owner to the following responsibilities:Providing help and advice to customers – NGOs, Projects, Government and MDAs;Communicating courteously with customers by telephone, email, letter and face to face, where necessary;Investigating and solving customers’ problems, which maybe  complex or long-standing problems that have been passed on by Call Center staff;Keeping accurate records of discussions or correspondence with customers;Analyzing statistics or other data to determine the level of customer care assistance Esoko is providing;Writing reports analyzing the customer service our client provides;Where required, visiting customers to provide a one-to-one service;Developing feedback or complaints procedures for customers to use;Developing customer service procedures, policies and standards for the organization or department;Meeting with other managers to discuss possible improvements to customer service;Being involved in staff recruitment and appraisals for the Call Center;Leading or supervising a team of Call Center staffLearning about the organization's products and services and keeping up to date with changes;Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.Assisting with procedures to improve Call CenterDegree in Communications, Media (or any relevant discipline)4-5 years of working   experience in a customer service role or Call Centre Role

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Dynamic People Consulting is recruiting a Managing Director for one of its clients, a leading mobile-based agriculture platform that is expanding into East Africa.

The Managing Director will specifically be responsible for the following:

| Define company’s strategy, processes, rollout plan & KPIs;

| Articulate the company’s mission and vision to employees and clients;

| Create and manage annual budget and quarterly reporting;

| Manage day-to-day operations of company;

| Motivate, train and mentor staff members;

| Segment the market, define targets, develop a sales strategy;

| Create a marketing strategy to promote brand awareness/sales;

| Establish and oversee Helpline for registration/Q&A service;

|  Establish and manage partnerships with Mobile Operators;

| Understand Industry constraints and generate product ideas;

| Oversee monitoring & evaluation programs to measure social impact;

|  Attend international development conferences on M-Agriculture;

| Demonstrate thought-leadership within the sector at an International l level.

The successful candidate should have the following qualifications:

Background in agriculture (agriculture-business preferable);Project management experience in development or agriculture (8-10 years);Entrepreneurial experience leading a business or tech venture (8 years);Be creative and original thinker: design the strategy;Be process driven: value KPIs, targets, reporting;Want to work in a business with strong social impact;Want to work in innovative technology company;Be able to articulate client needs into product enhancements;Have a consultative approach to problem solving for clients;Be comfortable networking across sectors within society.If you believe you qualify for this position, please apply for the position by uploading your CV to our website: http://www.dpckenya.com/  under Vacancies.

Only qualified candidates shall be contacted

View the original article here

National Individual Consultant
Communication Consultant – UWIANO Platform for Peace Activities
In the lead-up to the 2010 National Referendum on Kenya’s Proposed Constitution, the National Steering Committee on Peace-building and Conflict Management (NSC), National Cohesion and Integration Commission (NCIC), PeaceNet Kenya, and UNDP came together to establish a Platform for Peace, dubbed UWIANO. UWIANO aptly championed a clarion call for Kenyans to “Choose Kenya and to Choose Peace”, a cry that many Kenyans embraced and owned. The interventions by Uwiano Platform for peace contributed significantly to the peaceful manner in which the referendum processes was conducted and its outcome.
The Consultant will offer communication expertise in developing of the communication strategy for the UWIANO Platform, media liaison work, media scenarios mapping, communication advisory role and development of key messages.
 Interested and qualified candidates should submit their applications which should include the following:
2. UNDP Personal History Form (P11) ( template provided)
3. Proposal for implementing the assignment (template provided)
Please quote “Communication Consultant – Uwiano” on the subject line
Applications should be emailed to consultants.ken@undp.org to reach us not later than Monday, 31 December 2012 by 12.00 Noon, Kenya Time.
Please see the Terms of Reference, the P11 form, the Individual Contract Proposal form and the Terms and Conditions of Individual Contracts under by visiting the UNDP Kenya Website: http://www.ke.undp.org/index.php/procurements

UNDP Kenya reserves the right to accept or reject any application

Job Title: Power Platform Leader - CEWA

Number of Positions Open: 1

Location: Kenya

Closing Date: Open Until Filled

Summary

Our client strives to lead in the creation, development and manufacture of the industry's most advanced information technologies, including computer systems, software, networking systems, storage devices and microelectronics

Their worldwide network of IT solutions and services professionals translates these advanced technologies into business value for their customers.

Our client is looking to recruit a high calibre individual with not only the experience, but the zeal, determination and attitude to fill the position of Power Platform Leader - CEWA.

Primary Responsibilities

Sales Manager manages a team of sales representatives (e.g., Solutions Brand Representative, Solutions Sales Specialist) who are responsible for the sale of our client’s products, solutions and/or services to meet/exceed key business measurements and reporting requirements. As our client’s sales leader they need to be a role model, inspire their teams, drive a culture of sales eminence and deliver client value. Cultivates C-level client and supporting partner relationships to develop insights into market needs, client pain points, and client buying behavior to create and deliver value propositions that respond to the client's value drivers. Creates win-win situations through flexibility and by making tradeoffs. Provides thought leadership. Understands the client's business, including their organization, financial decision-making process and business challenges in order to deliver client value. Is accountable for the sales organization's performance to meet business and client commitments and promote long-term client relationships. Ensures financial integrity as well as oversees budgeting, planning and business controls. Enhances performance and sales productivity by optimizing territories and routes to market, utilizing account planning, etc.Utilizes the Technical Support organizations' (pre-sales, post-sales, labs, research, etc.) capabilities to drive business performance to ensure client satisfaction. Leverages cross – our client’s solutions, client, industry, and marketplace knowledge to drive a growth strategy that creates for the client a consistent perspective. Collaborates with executive team, business partners, and Brands to execute strategy. Serves as a role model for our client’s Values and operates with a client value mindset. Effectively leads and communicates the sales strategy to motivate employees, create a high-performing and collaborative environment, and unify the organizations team. Leads our client and business partner resources with various levels of skills, technical expertise and tenure to deliver a superior total client experience. Builds a strong team by attracting, developing, and retaining people in the right roles.
Executes internal/external hiring, and utilizes business partners to complement the skill set of the team. Applies an understanding of the client's industry, including industry trends, industry financial measurements, and key industry players and competitors to deliver solutions that address client needs. Understands our client’s business strategies, offerings/technology, and services portfolio and how these translate into solutions which address client needs.Skills and Requirements

Required

High School Diploma/GED At least 3 years experience in Managing regional Unix Server business At least 3 years experience in Driving Sales Targets through a team of Professionals At least 3 years experience in Flexibility in ever changing client demands At least 2 years experience in Unix Server sales experience English: FluentBachelor's Degree At least 4 years experience in Managing regional Unix Server businessAt least 4 years experience in Driving Sales Targets through a team of Professionals At least 4 years experience in Flexibility in ever changing client demands At least 3 years experience in Unix Server sales experienceHow to apply

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CVs, inclusive of names and contacts of 3 referees, current telephone number and email address by :

Sending CV to recruiter@personnelresource.com

Only short listed candidates will be contacted.

“Personnel Resource is an equal opportunity employer”

Visit http://www.kenyan-jobs.com/ for many more jobs in Kenya

TradeMark East Africa (TMEA) in collaboration with the East African Business Council (EABC) and partners has commenced a long-term programme of support to the East Africa Standards Platform (EASP) for advocacy and engagement on harmonised standards in the East Africa Community (EAC) region.

The main objective of EASP is to support the establishment of a harmonised standards and technical regulation framework among EAC Partner States with a view of removing barriers to trade and consequently reduce the associated costs in the EAC market.

Applications are invited from suitable candidates to provide technical support as Regional Standards Officer (RSO) to be based at the EABC, who will be responsible to the EASP Executive Committee and will set the overall strategic plan in agreement with TMEA.

The candidate will also be expected to regularly meet with, and provide quarterly reports to, EASP Executive Committee, East African Business Council Research and Policy Advisor and through that position to the TMEA PSO/CSO programme. The Regional Standards Officer is expected to manage and coordinate the delivery of the strategic plan of the Platform as agreed with TMEA.

Terms of reference for this post and an application form can be obtained at TradeMark East Africa’s website http://www.trademarkea.com/

Any queries should be directed to procurement@trademarkea.com only.

The closing date for application 29 July 2011.

Completed application form and CV should be emailed to procurement@trademarkea.com

Only shortlisted applicants will be contacted.

Visit http://www.kenyan-jobs.com/ for many more jobs in Kenya

Follow up on sales leads and prospects to ensure company profitability.Initiate and coordinate development of action plans to penetrate new markets.Assists in the development and implementation of marketing plans as needed.Provides timely feedback to senior management regarding performance.Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.Maintains accurate records of all pricings, sales, and activity reports submitted by Account Executives.Creates and conducts proposal presentations and RFP responses.Adhere to all company policies, procedures and business ethics codesInternal / External Cooperation
Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
Demonstrates ability to interact and cooperate with all company employees.Experience in sales management.
Experience with ICT Industry
Experience in aspects of Supplier Relationship Management.
Strong understanding of customer and market dynamics and requirements.Bachelors degree preferably in Business, Sales and Marketing options or Diploma in Sales
Proven leadership and team work
Creativity and can think outside the boxE-mail: info@mpsl-ke.com

Deadline: Friday 22nd October 2010

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