Kencall Call Center is looking for individuals who are qualified for the position of Outbound Call Center Agents.

We are looking for people who trust their sales skills. We expect you to be highly motivated with a positive attitude, great enthusiasm and have passion for success.

Successful applicants for Outbound Call Center Agents will have a great career in KenCall.

Qualification:

Minimum two year college level requirement Preferably with experience in outbound sales/telemarketing/customer service/marketing support background in a business setting. Must be able and ready to work varied hours, weekends and holidays Reliable, enthusiastic, upbeat personality, get along well with co-workers Ability to offer outstanding customer experience.Sales Oriented and with the ability to persuade and influence others.Quick learner, detail oriented, and able to multi-task in fast-paced environment Ability to work with complex situations that may not have a prescribed resolutionOutgoing, energetic personality Extremely fluent in English both oral and written and a crisp clear neutral accent. Desire to achieve and excel above the rest Aspirations to develop a career within the company Well-developed problem solving skills Preferably with knowledge in ecommerce and the Internet Prior call center experience and knowledge of the UK and/or the US market a definite advantage Kindly call 0711035160 and leave your name, number and the reasons why you would like to work at Kencall and we will get back to you.

Note: All interested candidates should also apply via our website (http://www.kencall.com/) by filling in an online application form.

Only successful applicants will be contacted.

Visit http://www.kenyan-jobs.com/ for many more jobs in Kenya

Position Summary:-

The Customer Representative - Outbound Sales Agent's role will include handling calls from previous or existing customers and selling to them the various products by establishing relationships and building a great rapport and finally getting that sale and also upselling or cross selling other products or services.

You will be in a target driven environment and up selling to customers.

Education and Experience

Tertiary Education (Bachelors degree/College Diploma)1-2 years work experience in Sales environmentCandidate must be willing to work shifts (including night shift) and on public holidays Computer literate and Proficiency in MS office Experience in Outbound Sales to the USA is an added advantage.Key competencies and Attributes
Team playerPassionate Self Motivated Good listenerResults drivenFriendly & professional telephone mannerExcellent objection handling skillsExcellent interpersonal & communication skillsA positive, professional and flexible attitude to workExcellent command of the English language, with neutral accent

The Outbound Sales Agent’s role will include calling previous or existing customers and selling them the various products by establishing relationships and building a great rapport and finally getting that sale.

You will be in a target driven environment and up selling to customers.

Training will be provided to equip the job holder with the necessary knowledge and competencies to effectively carry out this job.

Education and Experience
* Tertiary Education (Bachelors degree/College Diploma)
* 1-2 years work experience in Sales environment
* Candidate must be willing to work shifts (including night shift) and on public holidays
* Computer literate and Proficiency in MS office
* Experience in Outbound Sales to the US or UK is an added advantage.

Key competencies and attributes
* Team player
* Passionate
* Self Motivated
* Good listener
* Results driven
* Friendly & professional telephone manner
* Excellent objection handling skills
* Excellent interpersonal & communication skills
* A positive, professional and flexible attitude to work
* Excellent command of the English language, with neutral accent

To apply for this position please log onto our www.horizoncontactcenters.com

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Position Summary:

The Account Supervisor serves as the primary business contact for the client and is responsible for driving performance and ensuring client satisfaction.

The incumbent is expected to consistently provide excellent leadership to the team on the Outbound Voice services being offered, as well as represent client needs and goals within the organization to ensure the highest level of sales performance and agent behavior is in line with set targets and KPIs.

In addition, the Account Supervisor should build relationships with clients to encourage new and repeat business opportunities on the projects assigned.

Duties and Responsibilities:

Responsible for all client communications, conflict resolution and compliance on client deliverables and revenue. Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure performance targets, quality standards and client expectations are met. Ensures that client issues are dealt with in an efficient manner, informing the Business Leader – Transitions, Operations, Training, IT and Quality Assurance or Chief Executive Officer of any problems that may arise. Works closely with the project team in order to maintain a continuous knowledge of project in order to identify potential issues and/or opportunities within or related to the project. Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable. Aware and in pursuit of opportunities for account growth and new business, involving the Account Senior Management teamCommunicates the client's goals and represent the client's interests to the team. Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. Reports to the senior management, providing regular input on all account activity, including status and reports on a daily and weekly basis. Have hands on approach on engaging agents as a primary objective.Work with HR to ensure that the correct incentives are put in placeEnsure that all pre and post shifts are executed with your presence thereEnsure that real time reporting is established and adhered toEnsure that client work ethic is instilled into all concerned flawlesslyEnsure zero tolerance to non adherence to schedule by the team.A Bachelor’s degree Good command of the English language with above neutral, crisp accent Proficient in MS Office Suite – MS Word, MS PowerPoint, MS Excel, MS Outlook and Internet Explorer.Experience in Outbound Sales at supervisory / Management level to the UK is an added advantage.Minimum 4 years of outbound sales experience in a Call Center environment working in a supervisory or management role Good understanding of Performance Management Programmes Previous experience in leading sales teams – A MUSTGood listening skills and Outstanding Interpersonal SkillsInternational exposure/ experience will be an added advantage.Key competencies and attributes:
Strong personality and selling skillsProven Account supervisory skills required in order to create, maintain and enhance customer relationships Must be able to work evenings and grave yard shifts. Extremely detail oriented Motivated, goal oriented, persistent and a skilled negotiator High level of initiative and work well in a team environment Excellent written and oral communication skills Handles stressful situations and deadline pressures well Ability to resolve complaints on an escalated level. Plans and carries out responsibilities with minimal direction Excellent management, organizational and time management skills required.People management skills Ability to interact at all levels within the company ( agent, supervisor and senior management)Have an open minded and flexible approach