Our client is a branded multinational Information, Communication and Technology
(ICT) firm providing solutions to businesses through consulting, training,
manufacturing and sales of ICT related services and products.
The company has its East
and Central Africa operations head quartered in Nairobi Kenya. With Due to an
increased scope and need for its services across all sectors of economy in East and
Central Africa region, the company seeks to recruit passionate individuals for the
following positions to be based in various countries in Africa. For diversity in the
cultural backgrounds of the countries handles bilingual candidates are preferred
COUNTRY SERVICE MANAGERS (15 POSITIONS)
Countries – DRC, Gabon, Congo, Tanzania, Zambia, Burkina Faso, Chad, Madagascar,
Niger, Malawi, Sierra Leone, Seychelles, Uganda, Netherlands and Ghana
Overview
This role is the primary contact between the Deputy Project Executive (DPE) and
delivery support organization. They are an integral part of the account planning and
delivery support strategy. They support the DPE and/or Project Executive (PE) as the
service delivery advocate. They proactively monitor the problem and change process
and manage problem and change issues and alerts as needed. They work with the
customer (project office) to understand issues and requirements and responds to
requests for new services to help grow the business. They help to ensure quality of
service and manage cost of delivery by looking at better ways to provide service in a
cost efficient manner. They lead and direct the delivery team with direction from the
DPE/PE and may be assigned to one or more accounts depending on their size and
complexity. They monitor and manage Service Level performance on assigned
account(s) and reports attainment and potential exposures in a timely manner.
Responsibilities
Provide DPE/PE single point of contact and be the advocate between Service
Delivery and the DPE/PE/Customer-
Manage cost including annual /interlock plan negotiations between service delivery
and the DPE/PE
Ensure positive customer satisfaction and customer relationship is maintained-
Manage delivering to contract performance standards and client measurements-
Drive/Manage service quality and improvement of service delivery processes-
Participate in the (O)/U cost/recovery management with the DPE/PE
Continually identify ways to reduce cost delivering the services and improve
service- Deliver on service commitments
As directed by the DPE/PE, drive/manage subcontractors/third party providers-
Participate in Technical proposal preparation and submit to DPE/PE for review and
approval
Participate in account plan/strategy
Understand customer requirements and business opportunity/requirements
identification, guidance, support and closure
Provide technical support and participate in the Change Control Board and/or
change control process
Provide account leadership/direction and technical support- Participate in response
to RFS’s on behalf of the delivery organization
Drive/participate and coordinate audit readiness and compliance for delivery
Drive/participate and coordinate crisis management
Partially, take on responsibility of the current IT Director function as it is relevant to
delivery
Establish an organization that is managed and controlled by company
Ensure alignment of the local delivery unit with requirements from the wider
solution
Ensure sustainability of changes brought in by the T&T programs (processes, tools,
solution transformation etc.)
Introduce and enforce company delivery mode of operation into the local team
Be primary local contact for employees and the wider company
Identify critical skills and ensure retention, skills management etc.
Required
•University graduate in ICT with exposure in a board range of ICT solutions at
design and project implementation levels
•At least 3 years experience in Analyzing Customer Business Environment; Applying
Process Management; Managing Systems Management Metrics; Managing Systems
Management Environment; Performing Strategic Planning; Managing Stakeholder
Relationships; Managing Project Changes; Implementing Reporting Cycles/Methods;
applying international ICT company Delivery Processes/Disciplines and Tools and
Advising on IT Infrastructure Services
DEPUTY PROJECT EXECUTIVE – NIGERIA
Overview
This role constructs partnerships between clients, company vendors, and subcontractor
organizations and manages the implementation of these partnerships to address
business opportunities for the company. They have equally balanced skills in five key
general management areas of client relationship management, consultative selling,
financial / business management, portfolio / program management and team / people
management.
Acting as the primary focal point and owner for all activities on a large complex
contract
Accountable for meeting revenue, profit, and growth objectives and for improving
overall customer satisfaction targets
Responsible to building and maintaining strong client relationships at all levels with
the objective of being a trusted business partner.
Proactively work with client to identify their business objectives, priorities and
directions, critical success factors and applies this knowledge to establish and
implement an Account Strategy
Translating customer requirements into formal agreements, establishing specific
solutions, and leading the efforts that culminate in client acceptance of the results.
Playing the overall responsibility for their contractual cost, schedule, and contractual
deliverables.
Managing company resources and coordinates client resources to deliver services and
solutions to support the client organization.
Required
University graduate in ICT with exposure in a board range of ICT solutions at
design and project implementation levels
At least 3 years experience in applying product solutions – telecomm Industry,
applying planning techniques to client Strategy and financial Management and
Forecasting Technique; managing client relationships and coverage plans; and
account performance, contract transition and change and client
expectations/satisfaction; implementing Quality Process Metrics and advising on IT
Business Strategies
AFRICA DEPUTY PROJECT EXECUTIVE – KENYA
Overview
This role constructs partnerships between clients, team, company, vendors, and
subcontractor organizations and manages the implementation of these partnerships to
address business opportunities for the company. They have equally balanced skills in
five key general management areas of client relationship management, consultative
selling, financial / business management, portfolio / program management and team /
people management.
Responsibilities
Be the primary focal point and owner for all activities on a large complex contract.
Accountable for meeting revenue, profit, and growth objectives and for improving
overall customer satisfaction targets. Responsible to build and maintain strong client
relationships at all levels with the objective of being a trusted business partner.
Proactively working with client to identify their business objectives, priorities and
directions, critical success factors and applies this knowledge to establish and
implement an Account Strategy.
Translating customer requirements into formal agreements, establishing specific
solutions, and leading the efforts that culminate in client acceptance of the results.
Holding overall responsibility for their contractual cost, schedule, and contractual
deliverables.
Managing company resources and coordinates client resources to deliver services and
solutions to support the client organization.
They are recognized for business acumen by the customer set they support.
Required
University graduate in ICT with exposure in a board range of ICT solutions at
design and project implementation levels
At least 3 years experience in applying product solutions – telecomm Industry,
applying planning techniques to client Strategy and financial Management and
Forecasting Technique; managing client relationships and coverage plans as well as
account performance; and account performance, contract transition and change and
client expectations/satisfaction; implementing Quality Process Metrics and advising
on IT Business Strategies
At least 3 years experience in Performing Team Building in Cross Functional Teams
Experience in applying Planning Techniques to Client Strategy; and Financial Mgmt
and Forecasting Technique; and Managing Contract Transition and Change and
Client Expectations/Satisfaction.
BUSINESS OPERATIONS MANAGER – KENYA, GHANA AND NIGERIA
Overview
This role is in charge of an organization or wide-ranging initiative across multiple
functional areas. This role is responsible for operations management. This could
include revenue; profit performance; development and management of business
processes including quality assurance, business controls and procedures; client
satisfaction deployment and ratings; and plan administration.
Responsibilities
Managing revenue; profit performance;
Undertaking development and management of business processes including quality
assurance, business controls and procedures;
Monitoring client satisfaction deployment and ratings; and plan administration.
Developing and administering unit revenue, cost, and expense budgets, and manage
each to optimization
Required
Associate’s Degree/College Diploma. A Bachelor’s Degree in Accounting/Finance
will be an added advantage
At least 3 years experience in advisory environment on issues regarding audit and
control procedures and in applying basic business and financial concepts
Experience in leading Business Process Assessment/Implementation and performing
Business reviews
FINANCE ASSISTANT (3 POSITIONS) – NIGERIA, KENYA AND GHANA
Overview
The Financial Coordinator role is a focal point for coordination and consolidation
activities for the Strategic and Execution plan cycles and/or Forecast and Assessments.
The Coordinator role can be at the corporate level, across company business units, or at
the S&D, Brand or individual business unit. The role generally has a broad scope but
may include responsibility for developing strategic business models, identifying risks
and dependencies and developing meaningful business unit targets and business
metrics. Employees in this role work closely with line executives within and across
business units and with senior leadership in Finance, providing guidance to other
professionals and business recommendations to executives. The Financial Coordinator
may lead multi-functional teams and conduct special projects for their business unit
and is a key player in decision-making activities. Employees in this role generally work
with minimal management supervision and are frequently sought out for their
guidance and direction in complex business issues.
Required
Associate’s Degree/College Diploma in Accounting/Finance
At least 3 years experience in accounting and book keeping
Experience in leading Business Process Assessment/Implementation and performing
Business reviews
Fluency in English
SECURITY / SERVICE CONTINUITY (ICT SECURITY SPECIALISTS – TWO
POSITIONS) – KENYA AND GHANA
Overview
IT Specialists in this job role will have expertise in analyzing and translating business
requirements into control objectives, design security controls and implement them
along with a security management cycle.
Responsibilities
Assist in finding the proper balance between enabling and securing in relation to the
customers organization, culture and ecosystem. Typical examples of the
deliverables include asset classification models, risk analysis reports, information
security policies, security solution scenarios, implementation plans, security
services, organization models, procedures, security services, security effectiveness
evaluation reports and security awareness workshops.
Applying technical skills in an internal or external customer billable services and
implementation environment
Analyzing Client Needs, Requirements and Expectations
Implementing Security Solutions to meet bus requirements; Network Security
Solutions; Secure Remote Access Solutions; and enterprise-wide Security Admin
Solutions
Applying Knowledge of Key Security Standards and using Methodologies in
Developing/Supporting Solutions
Advising on SOA Fundamentals and Advantages with SOA and undertaking clinet
negotiations
Required
Higher National Diploma in related ICT field
At least 3 years experience in Analyzing Client Needs, Requirements and
Expectations; implementing Security Solutions To Meet Bus Requirements;
Applying Knowledge of Key Security Standards; Implementing Network Security
Solutions; using Methodologies in Developing/Supporting Solutions; advising on
SOA Fundamentals and Advantages with SOA; applying Negotiation Techniques
and implementing Secure Remote Access Solutions as well as enterprise-wide
Security Admin Solutions
BUSINESS CONTROLS / QA (2 POSITIONS) – NIGERIA AND GHANA
Overview
This role is responsible for operations management. The role facilitates the business
unit management review processes and system. The role provides operational support
to the business unit leader, including: revenue and profit performance analysis, account
growth and erosion analysis, financial performance gaps, key initiatives.
Responsibilities
Establish and maintain company’s framework of internal controls, including
coordination of scorecards and management reviews
Optimize the sharing of tools and best-of-breed methodologies to mitigate business
risks,
Provide education and consulting on the required control mechanisms related to
existing and/or new processes,
Lead independent proactive / walkthrough / process reviews, give expert advice,
identify problem areas and offer recommendations.
Required
Bachelor’s Degree in Accounting/Finance. A Masters degree will be an added
advantage
At least 2 years experience in business controls and audit/compliance at a team
leadership level
Excellent understanding of practical applications of key accounting principles in
relation to assets, liabilities, revenues and expenses measurement, reporting and
recording
Practical exposure to performing and/or leading risk-based proactive and
walkthrough process control reviews
One year experience in Applying Business Controls Requirements, Basic Business
and Financial Concepts and Business Organization and Processes; and in using
Analysis/Reporting/Query Tools
ASSISTANT/SECRETARY (3 POSITIONS) – KENYA, NIGERIA AND GHANA
Overview
The primary focus of this role is to provide a wide range of administrative services for
the client which includes company executives.
Responsibilities
Manages CSM’s incoming information (e.g., email, written reports) including:
reviewing correspondence to determine relative prioritization and recommended
action and providing summaries and analysis for the CSM’s consideration
Central point of contact for Leadership Team issues.
Manage the CSM’s calendar to ensure relevancy of meetings with respect to strategy
and current issues.
Provides meeting support to the CSM, including: Managing and coordinating all
govern operational aspects of the Executive Leadership Meetings, and Daily Calls
e.g. management of agendas, taking notes and following up actions coming out of
them, designing and developing appropriate material/slide-ware (talking points,
briefing, etc Ad hoc meetings, seminars, public events, etc and participates in
meetings on the CSM’s behalf and provides summaries and observations for the
CSM’s consideration
Monitors quality of internal and external communications messages to the Board) to
ensure consistency and clarity across messages
Manages/participates in key projects stemming from critical action points from
executive meetings or Group strategy
Ensures that there is a governance process for disciplined, timely decision
significantly affect the Office of the CSM in terms
Provides a conduit for the flow of in format and other interested stakeholders.
Coordinates and manages all budgetary & related activity for the Office of the CSM
to include budget submissions, and ongoing monitoring of expense reports, etc.
Required
Bachelors Degree
15-20 years business management experience required
Excellent written and oral communication skills required
Needs to be able to participate and facilitate in discussions with complex content
and compose reports and other written communication.
Strong business acumen and commercial awareness
Excellent interpersonal skills and project management skills
Ability to communicate effectively with the firm’s senior executives, members, and
outside professionals
Proven capabilities to demonstrate effective time Management in a Matrixed
Environment with a Global Perspective and Cultural Adaptability in such tasks as
Calendaring/Scheduling, collaboration/Teaming Techniques and communication
Skills.
VENDOR MANAGER/ PROCUREMENT PROFESSIONAL- NIGERIA AND
GHANA
Overview
This is a procurement role that undertakes to manage the transactions and relationships
with all vendors through coordinating the solicitation of internal purchase requests
through and managing the procurement process in line with the internal procedures
and statutory requirements. This role is responsible for supporting procurement
activities including multiple high value/risk commodities, critical technology and
complex parts or sub assemblies.
Responsibilities
Playing a leadership role with company’s worldwide procurement team, as well as
interfacing with suppliers on issues that affect supplier operations and company
strategic supply issues.
• Facilitate preparation of Procurement Plans for user departments
• Manage all suppliers and procurement activities that require quotations, including
sealed bids, normal bidding processes and required Vendors
• Receive and review all PRF from departments
• Initiate request for quotations/sealed bids to be submitted to approved vendors;
• Facilitate tender process with the tender committee (Advertise/open of bids)
• Prepare draft Purchase orders to be approved/confirmed by the supervisor;
• Undertake market research to identify potential suppliers and vendors
• Negotiate with vendors to ensure the company is getting value for its monies
• File all procurement documents for easy retrieval when necessary;
• Facilitate the departmental heads in obtaining specifications for supplies and
materials needed by the various projects in the field
• Review and updating procurement status reports and advise/inform CSM
accordingly;
• Maintain vendor list in line with approved pre-qualified vendor list.
• Carry out vendor rating analysis and obtain approval from the executive
procurement oversight based in performance, reliability and other procurement
related factors
• Facilitate preparation of Procurement Plans for user departments
• Match procurement documents with payment documents and forward to Finance
for payment;
• Manage the returns for withholding tax for consultants including the preparation of
withholding tax certificates.
Required
Graduate with relevant certifications in procurement or supply chain management
At least 3 years experience in performing Negotiations, Supplier Analysis, and
Industry and Competitive Analysis; applying Solutions Knowledge for Cross Brand
Contracts, company Customer/Supplier Agreement Terms and Conditions, end-to-
end Supply Chain Knowledge, Procurement Processes and Tools and Knowledge of
Special Bid Process ; and in Managing Client and Supplier Relationships
If you meet the minimum requirements, kindly forward your application and CV AS
ATTACHMENT through email ONLY, CLEARLY INDICATING THE ROLE YOU
ARE APPLYING FOR AS WELL AS THE COUNTRY ON THE SUBJECT LINE to
recruitkenya@kimberly-ryan.net by 1st December 2010. Please note that ONLY
shortlisted candidates will be contacted.
Our client is committed to creating a diverse environment and is proud to be an
equal opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, disability, age, or veteran
status.
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