Job Description
UA713314Location: Nairobi
Our client is looking for Sales People fluent in Amharic to help market their range of Tablets.
The selected individual(s) will be required to provide technical support and exceptional customer experience to customers in a highly professional and technical manner.Duties and Responsibilities:-
Source for new customers while maintaining and managing old ones
Recognize opportunities for cross selling to customers, by advising on new and existing services which may suit their requirements.
Patiently listens and responds to customer queries.
Understand and adhere to the escalation process.
Maintain customer experience levels within the quality standards stipulated.
Handle objections by building rapport with customers.
Provide peer support to other team members in an effort to improve overall team performance
Minimum Knowledge, Skills and Experience:
At least a Degree from a recognized tertiary institution
Aged not less than 25 years old
Excellent spoken and written skills in English and also in Amharic.
Ability to communicate clearly and effectively
Good general hardware and software knowledge.
Ability to understand and solve technical problems.
Two (2) years in a sales, marketing, and/or business development role.
Must have a strong customer service orientation.
Passion for personal communication devices will be a major plus
Strong negotiation and diplomacy skills
An innate ability in conversing and building relations with the customer
Ability to communicate with others clearly, effectively and with respect
A natural desire to achieve and drive the best results possible for the brand
Ability to both follow direction and work using your own initiative, proactively assisting customers and dealing with situations quickly and efficiently
Confident in approach, with strong listening skills
Previous experience in achieving targets as part of a team and individually
How to Apply
If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you.
Please DO NOT apply if you do not meet the requirements of the position.
Only shortlisted candidates will be contacted.NOTE: We do not charge any fees for receiving and reviewing applications or for interviews
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