Mantrac Product Support Sales Rep Job in Kenya

Vacancy: Product Support Sales Rep

Location: Nairobi

Mantrac Kenya Ltd the Caterpillar authorized dealer in Kenya; sells

and services earth moving, Power Generating, Material Handling and

Mining Equipment.

Mantrac Kenya Ltd is part of Mantrac Group

who are Caterpillar dealers of heavy machinery in Kenya, Uganda,

Tanzania, Nigeria, Ghana, Sierra Leone, Egypt, Iraq and UK international

sales.
 
To help us achieve our strategy, we are looking for qualified talent in the below fields. 

Qualified candidates will be assessed on right attitude and work ethic culture.




In

return Mantrac will offer unparalleled training, personal growth

opportunities and develop your whole-person to fit into a

multidisciplinary workplace.

Job Outline

Sell the company’s parts and service programs. Performance will be up to standard when:

• Regular contact is maintained with all major customers assigned / allocated to the PSSR, to ensure that one is aware of all their parts and service needs.


• Close contact with customer results in selling them the company’s part and service repair options.


• Close liaison is maintained with the Product Support Sales Manager and Service Manager to be continually aware of the status of work in progress or due in for allocated customers, as well as new services the company offers.


• Close contact is maintained with the Inventory Manager and Product Support Sales Manager to be continually aware of our inventory position and new products which may be announced.


• Parts technical information and literature is continually reviewed so as to be current in all areas.


• All lost sales of parts and service are reported in the call reports to the Product Support Sales Manager.

Assist in maintaining the Marketing Information System. Performance will be up to standard when:

• A list of allocated customers is maintained and all calls are recorded on the call report form as they are made.


• At least forth-nightly contact is made with major customers, monthly contact with medium size customers (3 to 9 machines owned), and not less than quarterly contact with small owners.


• The equipment listing of allocated customers in the MIS is accurate and current.

Accurate completion and timely submission of call reports. Performance will be up to standard when:

• A call report submitted for every call made


• All fields on the call report are completed accurately.


• All call reports must be submitted to the Product Support Sales Manager on a daily basis.

Perform Custom Track Service – CTS Inspection. Performance will be up to standard when:

• A continual program of undercarriage inspection and follow up is maintained for customers owning five or more pieces of track type equipment.


• Inspection reports are completed accurately and a copy given to the customer.


• When applicable, recommendation and quotation are offered  and followed up to close the sale.


• Inspection of medium and small customers equipment is made as requested by the customer.

Assist in the development of parts-service merchandising program. Performance will be up to standard when:

• Ideas and opportunities resulting from field contact are submitted regarding parts and service merchandising.


• Assistance is provided to the Product Support Sales Manager in the attempt to conduct CAT care meeting as required.


• Parts and Service meetings are attended regularly.


• Customer Service agreement- CSA and Repair options sales target are met.


• Product Support programs are promoted including:

1. Customer Track Service — CTS


2. Remanufactured Parts


3. Parts Exchange


4. Repair option

Maintain Sales Material. Performance will be up to standard when:

• A satisfactory supply of sales reference material (PSK’s) and handouts are maintained within the company vehicle.


• Iron is carried as sales aid to be used during sale presentation to customers.


• The PSSR’s company vehicle is maintained in a clean, organised manner indicative of the quality of the goods and services he represents.

Achieve Product Support Sales department’s Revenue and other targets. Performance will be up to standard when:

• 80% of allocated sales target is achieved.


• Debt of credit customers is managed to ensure that they comply with the company’s credit policy.


• Assist in achieving Gross profit target for the Parts department.

Skills

• Good interpersonal and communication skills


• Good analytical and Microsoft office proficient in Excel, Word and PowerPoint


• Articulate and able to communicate well in both written and oral


• Customer focused and with good selling skills

Qualifications

• BSc Mechanical Engineering  or sales discipline


• Minimum of two years working experience


• Must have a valid driving license

How to Apply

Your

soft copy application letter and curriculum vitae indicating your

regular telephone number to enable us contact you can also be mailed to

careers@mantrackenya.com so as to reach us not later than 7th August

2015.