PR & Communications Manager
Microsoft for Africa
Hiring Manager: Tom Pilla
Location: Country of Location is flexible to African countries with preferences to Nairobi, Kenya or Johannesburg, South Africa.

The Public Relations Manager, Microsoft for Africa, will create, own and manage the strategic communications program in support of Microsoft’s presence in Africa. He/she will be responsible for the Microsoft for Africa communication plan, ensuring one integrated and focused story/message that brings to life our commitment and impact in Africa. The work will span the breadth of Microsoft activities, including key product initiatives, capacity building programs and partnerships, our corporate citizenship initiatives and key public policy issues affecting Africa. As a result this person will need to develop strong partnerships with colleagues across the company including Microsoft subsidiaries in Africa, product teams and colleagues in the Legal and Corporate Affairs (LCA) team.

While this role will report into Microsoft’s Corporate Communications organization, it will closely align and integrate with the overall communications vision and narratives for Microsoft Africa, and build the connecting tissue amongst local subsidiary teams in Africa (Egypt, North Africa, Sub-Sahara and South Africa) by localizing the Microsoft for Africa effort as a communications priority.
This role also will own media relations with Pan-Africa media (i.e. in-continent media, int’l media, Africa- editors with global media), internal communications and executive communications across, citizenship and public advocacy. In conjunction with the Africa business communications team this person co-drives the social media strategy for the corporate brand in Africa. Audiences include media, analysts, end-users, partners, academics, government officials, and other influential constituencies. The positioning of Microsoft Africa-related activities is not limited to in-continent audiences, but includes Africa stakeholders around the globe.

This role will work across several virtual teams both in the Africa Headquarters as well as Africa-based subsidiaries to counsel business leaders on a communication and brand strategy best suited for their initiatives. In partnership with LCA, this position will work with the Microsoft Africa leadership team to mitigate issues and identify opportunities to help positively shift perceptions about Microsoft and its programs on the African continent.

Overall duties & responsibilities:

1. Aligning the overall vision and communications strategy for Microsoft in Africa;
2. Partnering with Microsoft Africa leadership teams and markets to achieve the communication objectives of the Microsoft for Africa effort;
3. Working with and leading the Africa-based subsidiary PR teams in building the right plans/tactical execution to land the Microsoft for Africa messages in markets
4. Partnering with the citizenship lead and LCA lead to drive communications in support of the citizenship and community affairs agenda for Microsoft in Africa including:
o Bringing to life the impact of our local programs including YouthSpark in Africa.
o Partnering with LCA on public advocacy issues and supporting them through communication programs which positively shape the policy environment;
o Developing Microsoft in Africa collateral which reflects the identity of Microsoft in the continent, including but not limited to the Local Country Microsoft story, brochures, films, etc.
5. Coaching/briefing external facing members of the Africa team as well as Country Managers across Africa on messaging and storytelling for the company at media and public events.
6. Managing budget and resources (FTEs, vendors and agencies) to drive the Microsoft for Africa Plan in conjunction with PR Leads in African markets
7. Driving crisis Communications and Mitigation Management
- Anticipates and lead strategy for mitigating issues or unexpected opportunities.
- Develops communications plan with key stakeholders involved with reactive or crisis situation for all audiences impacted by the situation.
8. Internal Communications
- building pride about the company and motivate employees to be brand ambassadors
- Engaging with key stakeholders - Leadership team, HR, business units/ groups, Citizenship, Global communications team to generate relevant and engaging content that can be appropriately shared with employees.
- Identifying platforms and tools to be used by country managers and their leadership teams including HR to engage with employees
9. Executive communications
- Identify the platforms which can be used to land Microsoft for Africa Plan messaging and positioning.
- Be accountable and responsible for creating content such as speeches, presentations that will support executive participation at speaker opportunities

View the original article here

PR & Communications Manager
Microsoft for Africa
Hiring Manager: Tom Pilla
Location: Country of Location is flexible to African countries with preferences to Nairobi, Kenya or Johannesburg, South Africa.

The Public Relations Manager, Microsoft for Africa, will create, own and manage the strategic communications program in support of Microsoft’s presence in Africa. He/she will be responsible for the Microsoft for Africa communication plan, ensuring one integrated and focused story/message that brings to life our commitment and impact in Africa. The work will span the breadth of Microsoft activities, including key product initiatives, capacity building programs and partnerships, our corporate citizenship initiatives and key public policy issues affecting Africa. As a result this person will need to develop strong partnerships with colleagues across the company including Microsoft subsidiaries in Africa, product teams and colleagues in the Legal and Corporate Affairs (LCA) team.

While this role will report into Microsoft’s Corporate Communications organization, it will closely align and integrate with the overall communications vision and narratives for Microsoft Africa, and build the connecting tissue amongst local subsidiary teams in Africa (Egypt, North Africa, Sub-Sahara and South Africa) by localizing the Microsoft for Africa effort as a communications priority.
This role also will own media relations with Pan-Africa media (i.e. in-continent media, int’l media, Africa- editors with global media), internal communications and executive communications across, citizenship and public advocacy. In conjunction with the Africa business communications team this person co-drives the social media strategy for the corporate brand in Africa. Audiences include media, analysts, end-users, partners, academics, government officials, and other influential constituencies. The positioning of Microsoft Africa-related activities is not limited to in-continent audiences, but includes Africa stakeholders around the globe.

This role will work across several virtual teams both in the Africa Headquarters as well as Africa-based subsidiaries to counsel business leaders on a communication and brand strategy best suited for their initiatives. In partnership with LCA, this position will work with the Microsoft Africa leadership team to mitigate issues and identify opportunities to help positively shift perceptions about Microsoft and its programs on the African continent.

Overall duties & responsibilities:

1. Aligning the overall vision and communications strategy for Microsoft in Africa;
2. Partnering with Microsoft Africa leadership teams and markets to achieve the communication objectives of the Microsoft for Africa effort;
3. Working with and leading the Africa-based subsidiary PR teams in building the right plans/tactical execution to land the Microsoft for Africa messages in markets
4. Partnering with the citizenship lead and LCA lead to drive communications in support of the citizenship and community affairs agenda for Microsoft in Africa including:
o Bringing to life the impact of our local programs including YouthSpark in Africa.
o Partnering with LCA on public advocacy issues and supporting them through communication programs which positively shape the policy environment;
o Developing Microsoft in Africa collateral which reflects the identity of Microsoft in the continent, including but not limited to the Local Country Microsoft story, brochures, films, etc.
5. Coaching/briefing external facing members of the Africa team as well as Country Managers across Africa on messaging and storytelling for the company at media and public events.
6. Managing budget and resources (FTEs, vendors and agencies) to drive the Microsoft for Africa Plan in conjunction with PR Leads in African markets
7. Driving crisis Communications and Mitigation Management
- Anticipates and lead strategy for mitigating issues or unexpected opportunities.
- Develops communications plan with key stakeholders involved with reactive or crisis situation for all audiences impacted by the situation.
8. Internal Communications
- building pride about the company and motivate employees to be brand ambassadors
- Engaging with key stakeholders - Leadership team, HR, business units/ groups, Citizenship, Global communications team to generate relevant and engaging content that can be appropriately shared with employees.
- Identifying platforms and tools to be used by country managers and their leadership teams including HR to engage with employees
9. Executive communications
- Identify the platforms which can be used to land Microsoft for Africa Plan messaging and positioning.
- Be accountable and responsible for creating content such as speeches, presentations that will support executive participation at speaker opportunities

View the original article here

View the original article here

PR & Communications Manager
Microsoft for Africa
Hiring Manager: Tom Pilla
Location: Country of Location is flexible to African countries with preferences to Nairobi, Kenya or Johannesburg, South Africa.

The Public Relations Manager, Microsoft for Africa, will create, own and manage the strategic communications program in support of Microsoft’s presence in Africa. He/she will be responsible for the Microsoft for Africa communication plan, ensuring one integrated and focused story/message that brings to life our commitment and impact in Africa. The work will span the breadth of Microsoft activities, including key product initiatives, capacity building programs and partnerships, our corporate citizenship initiatives and key public policy issues affecting Africa. As a result this person will need to develop strong partnerships with colleagues across the company including Microsoft subsidiaries in Africa, product teams and colleagues in the Legal and Corporate Affairs (LCA) team.

While this role will report into Microsoft’s Corporate Communications organization, it will closely align and integrate with the overall communications vision and narratives for Microsoft Africa, and build the connecting tissue amongst local subsidiary teams in Africa (Egypt, North Africa, Sub-Sahara and South Africa) by localizing the Microsoft for Africa effort as a communications priority.
This role also will own media relations with Pan-Africa media (i.e. in-continent media, int’l media, Africa- editors with global media), internal communications and executive communications across, citizenship and public advocacy. In conjunction with the Africa business communications team this person co-drives the social media strategy for the corporate brand in Africa. Audiences include media, analysts, end-users, partners, academics, government officials, and other influential constituencies. The positioning of Microsoft Africa-related activities is not limited to in-continent audiences, but includes Africa stakeholders around the globe.

This role will work across several virtual teams both in the Africa Headquarters as well as Africa-based subsidiaries to counsel business leaders on a communication and brand strategy best suited for their initiatives. In partnership with LCA, this position will work with the Microsoft Africa leadership team to mitigate issues and identify opportunities to help positively shift perceptions about Microsoft and its programs on the African continent.

Overall duties & responsibilities:

1. Aligning the overall vision and communications strategy for Microsoft in Africa;
2. Partnering with Microsoft Africa leadership teams and markets to achieve the communication objectives of the Microsoft for Africa effort;
3. Working with and leading the Africa-based subsidiary PR teams in building the right plans/tactical execution to land the Microsoft for Africa messages in markets
4. Partnering with the citizenship lead and LCA lead to drive communications in support of the citizenship and community affairs agenda for Microsoft in Africa including:
o Bringing to life the impact of our local programs including YouthSpark in Africa.
o Partnering with LCA on public advocacy issues and supporting them through communication programs which positively shape the policy environment;
o Developing Microsoft in Africa collateral which reflects the identity of Microsoft in the continent, including but not limited to the Local Country Microsoft story, brochures, films, etc.
5. Coaching/briefing external facing members of the Africa team as well as Country Managers across Africa on messaging and storytelling for the company at media and public events.
6. Managing budget and resources (FTEs, vendors and agencies) to drive the Microsoft for Africa Plan in conjunction with PR Leads in African markets
7. Driving crisis Communications and Mitigation Management
- Anticipates and lead strategy for mitigating issues or unexpected opportunities.
- Develops communications plan with key stakeholders involved with reactive or crisis situation for all audiences impacted by the situation.
8. Internal Communications
- building pride about the company and motivate employees to be brand ambassadors
- Engaging with key stakeholders - Leadership team, HR, business units/ groups, Citizenship, Global communications team to generate relevant and engaging content that can be appropriately shared with employees.
- Identifying platforms and tools to be used by country managers and their leadership teams including HR to engage with employees
9. Executive communications
- Identify the platforms which can be used to land Microsoft for Africa Plan messaging and positioning.
- Be accountable and responsible for creating content such as speeches, presentations that will support executive participation at speaker opportunities

View the original article here

Role Purpose
To provide Onsite Support Services and Incident Prevention Services to Microsoft
Premier Customers. Build very successful relationships with your customer through the delivery of a high-quality technical engagement in a specific technology area. Delivery of an excellent service is essential to promoting the Onsite services as the most customer focused offering available. The engagements may be short-term demand-led or longer term engagements with a dedicated customer.

Team/ Department Mission
As part of the Customer Service and Support (CSS) the Premier Filed Engineering Services organization delivers Rapid Onsite Support Services and Incident Prevention Services to MS Enterprise customers. The PFE engineers help Premier customers during the “operate” and “improve” phase of the MS product usage. The Support Service can be proactive for workshop and SKU service delivery and reactive as well as response on critical situations. Increase service availability for Microsoft’s Enterprise Customers by providing proactive support consulting in a specific product or Technology area.

Key Accountabilities
•Use an adequate technical expertise in troubleshooting to support reactive cases
•Deliver proactive onsite support and knowledge transfer to the customer
•Drive on preventing incidents during your customer visits
•Deliver SKU services and customized workshops.
•Drive high customer satisfaction on GTSC support incidents.
•Maintain deep knowledge of latest products and configurations of Enterprise
Customers by continuously increasing technical knowledge.
•Achieve high levels of customer satisfaction.
•Deliver technical workshops, presentations and documents.
•Maintain your accreditations.
•Collaborate with Microsoft teams to deliver a high quality service.
•Work with Microsoft support engineers using knowledge of your customer’s environment to accelerate problem resolution.
•Manage customer expectations and deliver a service in line with contractual obligations.
•Develop and deliver new services to exceed customer expectations.
•Take responsibility for the Microsoft engagement and your own self development.
•Work within Microsoft account teams on strategic customer deployments which may extend outside business hours.

Key Success Criteria
•Achievement of personal and team objectives.
•Customer and account team feedback.
•Ongoing feedback through appraisals
-Regular 1:1s with team manager
-Yearly formal review
-Alignment with Microsoft values.

•Knowledge, Skills and Experience
•Face-to-face customer engagement skills.
•At least 2 years experience supporting Enterprise customers with MS SQL Server.
•Excellent written, oral and presentation skills.
•Strong English
•Awareness of corporate environments and their business requirements
•Experience and knowledge on the following is desirable :
oExperience with MS Windows Server 2003
oExperience with MS SQL 2000/2005/2008 Server

•Personal Attributes
•Demonstrated aptitude for providing exceptional customer service
•Strong team participant and involvement in team workload and activities.
•Integrity and honesty
•Open and respectful with others
•Willing to take on big challenges
•Passion for customers, partners and technology
•Accountable for commitments, results and quality
•Self-critical, questioning and committed to personal excellence.

•Qualifications
•MCSE / MCDBA certification or job experience.
•Degree qualification or equivalent experience.
•ITIL/Service Management experience or 3rd level support experience.

Special Requirements/Additional Information e.g. Language skills
•The majority of time will be spent on customer sites.
•Therefore the following requirements are essential :
oFull driving license
oAbility to travel
oAt least 4 days per week at customer site.
oAvailability to work outside of business hours when required as agreed on before

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Company Name
Datum Hindustan Private Limited

Locations
Other International

Experience
10 - 20 years

Key Skills

Function
Manufacturing/ Engineering/ R&D

Role
Maintenance

Industry
Textiles / Yarn / Fabrics / Garments

Posted On
28th Nov 2012

Job Ref code
REQ 0412

Rate this job

Our client has invested heavily into textile and apparel arms in the full value chain from fibre to fashion in both synthetics and cotton. Their state of the art mills are fully vertically integrated in their various locations delivering a unique value proposition. In addition,Our client has strategic alliances with various industry players from sewing thread to home furnishing to compliment the breadth of product offerings.

Job Description

Desired Candidate Profile :-
Educational Qualifications: Degree/Diploma in Electrical / Mechanical Engineering
Knowledge and Experience: 5-10  year experience in Textile industry (15-20 years in case of diploma holders).  Extensive experience into spinning, weaving, processing. Experience in synthetics and cottons
Other Requirements: Ability to manage the team
Job Description :-
Spinning: Would be responsible for entire spinning department and machineries like Zinser, Truetzschler, Schlafhorst, Volkmann
weaving: Candidate would take care of weaving department; handling machines like Sulzer P-7100
Processing department: To manage Processing machineries (Fiber Dyeing, yarn dyeing, Jet Dyeing, Jigger, Stenter, zero-zero)
Other utilities: To manage compressors, humidification plant, thermal boiler, steam boiler, Diesel Generators
Organization :    A medium sized and diversified organisation

For more details on the job view job code REQ 0412 or to know more on other jobs visit http://www.datum-recruitment.com/jobs-in-africa.php

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MIndcom Consulting Services Pvt Ltd

MIndcom Consulting Services Pvt Ltd Mindcom is one of the leading Global Information Technology Solution providers offering ERP & Supply Chain solutions to customers that sharpen their competitive edge and make strong business sense.

Opening with our client in South AfricaEligibility:Citizen of South Africa ONLYProgram ManagerExperience: 812 YrsDescription:Good knowledge on cutting tool background and tool management serviceResponsible for All cutting tool related activity

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The ATU Sales Manager role adds value to Microsoft by leading a well-managed sales business resulting in long-term, predictable revenue growth. Success is measured by Sales and Relationship Services quota/plan and Rhythm of the Business Scorecard metrics that are met or exceeded (as defined by FY commitments; by all individual team members meeting or exceeding targets; by the effective use of empowerment; by the ATU Sales Manager’s demonstration of sound business judgement; and by positive feedback or scores/ratings on Manager Feedback and WHI (Workgroup Health Index).
The ATU Sales Manager role adds value to customers by providing an executive presence and continuity to customers at the subsidiary or district level. Success is measured by customer satisfaction (results from NSAT scores and anecdotal feedback), an expanded # of customer contacts and increased penetration into other areas of the customer’s business.
How does the ATU Sales Manager role add value?
The ATU Sales Manager role adds value by:
1. Leading a consistent and predictable sales business where team members are enabled to perform at their best.
2. Developing high-performing ATU teams and team members who are considered to be the best sales assets in the market.
3. Developing and growing strong customer executive relationships between Microsoft and customers.
4. Driving integration and orchestration within the Leadership team.
5. Ensuring execution of vertical and local/regional/Corporate strategies and alignment of these strategies in each account teams’ account planning efforts and execution against these plans.
How is the ATU Sales Manager role unique from other roles?
The ATU Sales Manager role is unique in:
1. Its leadership of an account team that is diverse, with a focus on managing and developing to this diversity of skills, motivations and goals.
2. Its enablement of team members who consistently meet or exceed sales targets, surpass stretch goals and develop professionally.
3. Its ability to demonstrate integrated market thinking, bringing customers, partners and Industry Priority Solutions Scenarios (IPSS) together.
4. Its responsibility for ensuring that his/her business is effective, predictable and consistent.
5. Its focus on the customer relationship and partnership, bringing feedback from the customer to Microsoft, enabling executive relationships and providing continuity for customers at the local subsidiary or district level.
6. Its enablement of Microsoft strategies and initiatives, guaranteeing their implementation within his/her ATU.
What are the key initiatives and challenges facing the ATU Sales Manager role over the next 6 months to 3 years?
The key initiatives and challenges facing the ATU Sales Manager role are:
1. Ensuring ATU team members and opportunity resources sell broader and deeper into the customer business.
2. Working effectively with other team units and with Marketing and Services in coordinated operations to drive revenue targets, optimized sales productivity, penetration goals, deployment objectives and customer satisfaction.
3. Driving accountability and ownership of processes and clarity around opportunity engagement (handoffs, resourcing, partner attach).
Continuing to advocate/drive sales excellence with all team unit and group Leads.

Experience: 8 - 10 years. At least 3 years of a successful track record managing up to 15 (or more)* people in a sales or services capacity is required.
Education: MBA / Master's Degree / Bachelor's Degree
Trining / Certification: Sales and partner management, complex sales training (e.g., Miller Hyman, Spin, Michael Bosworth, Holden, Krauthammer, etc.), sales methodologies (equivalent to MSSP), broad evangelism through events (presentation skills), effective marketing tactics, negotiation, financial analysis, Line of Business applications space, business process consulting or automation, CRM (Siebel or other), Employee Performance Management (systems and processes)

View the original article here

The ATU Sales Manager role adds value to Microsoft by leading a well-managed sales business resulting in long-term, predictable revenue growth. Success is measured by Sales and Relationship Services quota/plan and Rhythm of the Business Scorecard metrics that are met or exceeded (as defined by FY commitments; by all individual team members meeting or exceeding targets; by the effective use of empowerment; by the ATU Sales Manager’s demonstration of sound business judgement; and by positive feedback or scores/ratings on Manager Feedback and WHI (Workgroup Health Index).
The ATU Sales Manager role adds value to customers by providing an executive presence and continuity to customers at the subsidiary or district level. Success is measured by customer satisfaction (results from NSAT scores and anecdotal feedback), an expanded # of customer contacts and increased penetration into other areas of the customer’s business.
How does the ATU Sales Manager role add value?
The ATU Sales Manager role adds value by:
1. Leading a consistent and predictable sales business where team members are enabled to perform at their best.
2. Developing high-performing ATU teams and team members who are considered to be the best sales assets in the market.
3. Developing and growing strong customer executive relationships between Microsoft and customers.
4. Driving integration and orchestration within the Leadership team.
5. Ensuring execution of vertical and local/regional/Corporate strategies and alignment of these strategies in each account teams’ account planning efforts and execution against these plans.
How is the ATU Sales Manager role unique from other roles?
The ATU Sales Manager role is unique in:
1. Its leadership of an account team that is diverse, with a focus on managing and developing to this diversity of skills, motivations and goals.
2. Its enablement of team members who consistently meet or exceed sales targets, surpass stretch goals and develop professionally.
3. Its ability to demonstrate integrated market thinking, bringing customers, partners and Industry Priority Solutions Scenarios (IPSS) together.
4. Its responsibility for ensuring that his/her business is effective, predictable and consistent.
5. Its focus on the customer relationship and partnership, bringing feedback from the customer to Microsoft, enabling executive relationships and providing continuity for customers at the local subsidiary or district level.
6. Its enablement of Microsoft strategies and initiatives, guaranteeing their implementation within his/her ATU.
What are the key initiatives and challenges facing the ATU Sales Manager role over the next 6 months to 3 years?
The key initiatives and challenges facing the ATU Sales Manager role are:
1. Ensuring ATU team members and opportunity resources sell broader and deeper into the customer business.
2. Working effectively with other team units and with Marketing and Services in coordinated operations to drive revenue targets, optimized sales productivity, penetration goals, deployment objectives and customer satisfaction.
3. Driving accountability and ownership of processes and clarity around opportunity engagement (handoffs, resourcing, partner attach).
Continuing to advocate/drive sales excellence with all team unit and group Leads.

Experience: 8 - 10 years. At least 3 years of a successful track record managing up to 15 (or more)* people in a sales or services capacity is required.
Education: MBA / Master's Degree / Bachelor's Degree
Trining / Certification: Sales and partner management, complex sales training (e.g., Miller Hyman, Spin, Michael Bosworth, Holden, Krauthammer, etc.), sales methodologies (equivalent to MSSP), broad evangelism through events (presentation skills), effective marketing tactics, negotiation, financial analysis, Line of Business applications space, business process consulting or automation, CRM (Siebel or other), Employee Performance Management (systems and processes)

View the original article here

The Partner Account Manager - Business Solutions is responsible for driving sustainable business growth according to annual local targets (revenue, share and profitability) by managing the relationship between Microsoft and a designated portfolio of Partner organizations mapped to market share growth priorities. The PAM drives short and long term planning processes with all managed partners and during the plan’s execution the PAM provides resources and coaching required of partners to grow their business based on incremental software sales, working to drive demand for Dynamics solutions, build leadership, pre-sales, sales, marketing, project management competence, acquire customer references, and establish technical and implementation capabilities. The PAMs-Business Solutions help focus and manage our Dynamics’ Partners’ execution to ensure profitable growth through software sales and capture market share for both Microsoft and our Partners.

The PAM - Business Solutions becomes a Trusted Business Partner of the partner organizations assigned to the managed portfolio by earning their trust on a continuous basis, through demonstrations of empathy for Partner business issues and concerns, displaying competence in various business business management and sales disciplines and a willingness to lead Partners towards their Microsoft Dynamics’ sustainable business growth. The PAM- Business Solutions also seeks to fully understand certain aspects of Partners’ businesses (such as Sales Management or Business Development) and demonstrates a genuine interest in Partners’ business issues and concerns. The PAM - Business Solutions drives towards business growth and customer value that result in revenue to both Partners and Microsoft by being Partner-centric in all of his/her activities, serving as an ambassador/ advocate for Partners within Microsoft, and accurately representing Microsoft within Partners’ organization. The PAM - Business Solutions is unique from other roles in Dynamics in its overall responsibility for establishing and maintaining the business relationships with Dynamics’ Partners, and ensuring that joint revenue/growth target metrics are set and met/exceeded. In the next three to six months the PAM - Business Solutions will have to demonstrate a greater focus on growing new licensing revenue with Partners who are committed to these growth targets, greater level of orchestration across Sales Organizations (Dynamics, SMS&P and EPG), and a growing emphasis on understanding the different verticals in which Partners and most importantly the potential business growth on those areas.

Experience: 8 - 10 years of related experience
What type of supervisory or management experience would be necessary to fulfill the job requirements, if any? No supervisory or management experience is required. Extensive experience in through-Partner/channel sales/business development, Partner coaching and enablement and extended teaming is required.

Education: Bachelor’s Degree (B.S./B.A.) / Master's Degree / MBA

Field of Study: Business Administration, International business, Business Mangement, Entrepreneurship, Computer Science

Training / Certification: Partner management, Complex sales training (e.g., Miller Hyman, Spin, Michael Bosworth, Holden, Krauthammer, etc.), Sales methodologies (equivalent to MSSP), presentation skills, effective marketing tactics, negotiation skills, financial analysis, Line of Business applications, CRM and ERP, Strategic planning, entrepreneurship

Knowledge / Skills:
200 to 300 Level knowledge of the tools and resources used by Partners and customers and their Lines of Business (e.g., financial metrics and statements, industry and analyst reports, executive dashboards, Microsoft CRMetc.)
200 Level knowledge in the principal Line of Business or functional applications used in targeted industries (e.g., claims processing in insurance industry and inventory management for distribution companies; HR and payroll systems, etc.)
Industry Expertise:
200 Level knowledge of the specific industry drivers, challenges and opportunities faced by customers in the subsidiary and the ways in which Dynamics Partner solutions address these
Microsoft Products:
200 to 300 Level knowledge of Microsoft Dynamics solutions
100 to 200 Level knowledge of Microsoft Licensing
100 to 200 Level knowledge of basic Microsoft platform technologies

View the original article here

Are you looking for a career that utilizes your passion for technology? Do you enjoy explaining the business value of complex Microsoft solutions? Are you interesting in joining a team of senior technology professionals who, as trusted advisors, help Microsoft Partners in developing new or improving existing solution practices?
The Small and Mid-Market Solutions & Partners (SMS&P) group has an indirect sales model predicated on effective recruitment, development, management, and support of a highly productive Partner channel. The Partner Technology Advisor (PTA) is a senior technology role intended to develop and guide Microsoft’s managed Partners’ solution practices.
Your specific PTA role responsibilities will include:
Partner technical sales capacity development:
Support the Partner Account Manager (PAM) in Partner business planning, Partner portfolio development, sales pipeline reviews, periodic business reviews, as well as other areas where the PTA’s knowledge of the Partner could be of assistance in impacting the Partner business and relationship.
Assess Microsoft Partner technology sales capacity by using a consistent process, applying an established set of criteria to provide a foundation for the Microsoft Partner’s development plan, and establish “gives and gets” with the Partner.
Present solutions and product technical knowledge in one-to-one, one-to-few, and one-to-many engagements.
Co-selling with Microsoft Partners:
As a part of Partner development, engage with Microsoft Partners on first sales opportunities with new solution practices or with new versions of Microsoft technologies.
Coach Microsoft Partners on effective product demonstration techniques and tools, as well as demonstrate the products when necessary to instruct Microsoft Partners on effective demonstration techniques.
Support Microsoft Partners in the competitive sales engagement process.
Provide guidance on optimal technical solutions to both customers and Partners.
Evangelize Microsoft solutions:
Present in 1:Few and 1:Many engagements and events.
Support new product launches or strategic initiatives with Partners in the SMS&P space.
Successful candidate will exhibit the following qualities:
Familiarity with Microsoft's vision and how to solve business problems with Microsoft solutions.
Understanding of the sales process and solution selling techniques.
Solid technical sales background.
Experience in working with “Partners”.

Microsoft’s Small and Mid-market Solutions & Partners (SMS&P) group has an indirect sales model based on effective recruitment, development, management, and support of an indirect sales channel through our Partners. The Partner Technology Advisor (PTA) is a senior technology sales role dedicated to the development of Partner practices. The job’s primary purpose is dedicated to developing Partners’ technology sales capabilities and co-selling on qualified opportunities. Some of the activities a PTA will engage in include: selecting and enabling high-potential “growth” Partners for in-depth capacity/skills development, working in active sales engagements with Partners on well-qualified opportunities as a part of their development, and delivering solution presentations at one-to-many breadth-Partner events. The PTA is the only role with a technology emphasis within the SMS&P field sales organization, and is focused on Partner solution practice development around Microsoft technologies. The development of Partner capacity through technology sales skills is a long-term investment; the PTA is the primary role to accomplish this. This work will demand a candidate with the ability to effectively collaborate with Partner Account Managers (PAMs) and other roles to prioritize long-term investment with Partners as there may be pressure to focus on short-term revenue.

Experience: 3 - 8 years related experience
Education: Bachelor's Degree (B.S / B.A)
Field of Study: Ideal would be Business with technology focus, Computer Science with business focus, Management Information Systems or similar combination of business and technological studies. Other fields of study are acceptable when combined with strong background or work experience.
Training / Certification: None required, though the following would be an advantage:
Technology certifications: Technology certifications: Microsoft Certified IT Professional (MCITP), Microsoft Certified System Engineer (MCSE), Microsoft Certified System Administrator (MCSA), Microsoft Certified Professional (MCP), Microsoft Certified Technical Specialist (MCTS), Certified Information Systems Security Professional (CISSP)
Sales: Solution Selling
Knowledge / Skills:
Experience in selling to Business Decision Makers highly desired.
Ability to manage complex technology sales and enablement efforts.
Keen understanding of consultative solution selling skills.
Strong business intelligence.
Understanding of the services model.
Successful and proven performance in leveraged sales or business development.
Teamwork and communication skills are critical.
Technical knowledge of Microsoft’s products & channel model.

View the original article here

The Partner Account Manager - Business Solutions is responsible for driving sustainable business growth according to annual local targets (revenue, share and profitability) by managing the relationship between Microsoft and a designated portfolio of Partner organizations mapped to market share growth priorities. The PAM drives short and long term planning processes with all managed partners and during the plan’s execution the PAM provides resources and coaching required of partners to grow their business based on incremental software sales, working to drive demand for Dynamics solutions, build leadership, pre-sales, sales, marketing, project management competence, acquire customer references, and establish technical and implementation capabilities. The PAMs-Business Solutions help focus and manage our Dynamics’ Partners’ execution to ensure profitable growth through software sales and capture market share for both Microsoft and our Partners.

The PAM - Business Solutions becomes a Trusted Business Partner of the partner organizations assigned to the managed portfolio by earning their trust on a continuous basis, through demonstrations of empathy for Partner business issues and concerns, displaying competence in various business business management and sales disciplines and a willingness to lead Partners towards their Microsoft Dynamics’ sustainable business growth. The PAM- Business Solutions also seeks to fully understand certain aspects of Partners’ businesses (such as Sales Management or Business Development) and demonstrates a genuine interest in Partners’ business issues and concerns. The PAM - Business Solutions drives towards business growth and customer value that result in revenue to both Partners and Microsoft by being Partner-centric in all of his/her activities, serving as an ambassador/ advocate for Partners within Microsoft, and accurately representing Microsoft within Partners’ organization. The PAM - Business Solutions is unique from other roles in Dynamics in its overall responsibility for establishing and maintaining the business relationships with Dynamics’ Partners, and ensuring that joint revenue/growth target metrics are set and met/exceeded. In the next three to six months the PAM - Business Solutions will have to demonstrate a greater focus on growing new licensing revenue with Partners who are committed to these growth targets, greater level of orchestration across Sales Organizations (Dynamics, SMS&P and EPG), and a growing emphasis on understanding the different verticals in which Partners and most importantly the potential business growth on those areas.

Experience: 8 - 10 years of related experience
What type of supervisory or management experience would be necessary to fulfill the job requirements, if any? No supervisory or management experience is required. Extensive experience in through-Partner/channel sales/business development, Partner coaching and enablement and extended teaming is required.

Education: Bachelor’s Degree (B.S./B.A.) / Master's Degree / MBA

Field of Study: Business Administration, International business, Business Mangement, Entrepreneurship, Computer Science

Training / Certification: Partner management, Complex sales training (e.g., Miller Hyman, Spin, Michael Bosworth, Holden, Krauthammer, etc.), Sales methodologies (equivalent to MSSP), presentation skills, effective marketing tactics, negotiation skills, financial analysis, Line of Business applications, CRM and ERP, Strategic planning, entrepreneurship

Knowledge / Skills:
200 to 300 Level knowledge of the tools and resources used by Partners and customers and their Lines of Business (e.g., financial metrics and statements, industry and analyst reports, executive dashboards, Microsoft CRMetc.)
200 Level knowledge in the principal Line of Business or functional applications used in targeted industries (e.g., claims processing in insurance industry and inventory management for distribution companies; HR and payroll systems, etc.)
Industry Expertise:
200 Level knowledge of the specific industry drivers, challenges and opportunities faced by customers in the subsidiary and the ways in which Dynamics Partner solutions address these
Microsoft Products:
200 to 300 Level knowledge of Microsoft Dynamics solutions
100 to 200 Level knowledge of Microsoft Licensing
100 to 200 Level knowledge of basic Microsoft platform technologies

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Ready to shift your primary focus from being the expert with a single product, technology, or solution space to growing broad integration skills across multiple technologies in extremely complex environments? Want to connect the solutions you envision to the business and measure impact to the bottom line of the company? Interested in leveraging your abstract thinking skills and employing strong architectural process skills to create innovative solutions for the largest organizations in the world? Want to advice the local practice on the lighthouse projects they should be involved in? Are you interested in having first-hand knowledge of the roadmaps for the broadest and most innovative technology stack available in today and tomorrow’s marketplace?

Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement.

The Associate Architect in Enterprise Services is involved in risk management for the practice as well as the entire IT lifecycle but is most critical during pre-sales, discovery and design phases, with broad focus around enterprise, industry, platform and solutions. Duties include:

Providing customer guidance during product and services sales cycle

Playing a vital part in business strategy by providing internal practice management risk assessment

Driving successful solution deployments by ensuring proper business value and customer/partner satisfaction

Growing the business through mentoring, talent pipeline development, and community evangelism

Driving operational excellence and innovation

Qualifications:

§ Must have a degree in Computer Science or Engineering, or equivalent work experience.

§ At least 5 - 8 years related IT experience.

§ Work experience should involve technical consulting, solution design, project envisioning, planning, development, deployment, and management.

§ Must have a proven record of delivering business value.

§ Some business process and people management skills or related experience required.

Role Specific Characteristics May Include

§ Candidates must have a deep understanding of markets, customers, and technology; have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management.

§ Candidates must have deep understanding of customer and partner business and IT environment, and have demonstrated skills creating architecture and deploying technology to solve business problems.

Candidates must have industry leading depth knowledge of subject area, and have demonstrated analysis and communication skills connecting technology and business problems.

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PFE – Operations Consulting

(ITIL – MOF)

French Speaker is a MUST

Purpose of Workgroup (PFE)

Through trusted advisor relationships and through the optimization and successful implementation of technology, Premier Field Engineering helps to accelerate customer adoption and productive use of Microsoft products.

Premier Field Engineers provide reactive and proactive support to Enterprise Customers for the most technically complex or politically sensitive support situations in Microsoft.

Job’s Purpose

The Operations role is primarily focused on the delivery of high quality IT Service and Release Management services to our Premier Enterprise Customers or Partners. The focus of this role is to provide Microsoft Operations Framework and related Microsoft infrastructure service offerings. This role contributes fundamentally to the successful deployment and use of Microsoft products and frameworks and consequently has a material impact on customer satisfaction and loyalty.

In addition, the role is responsible for effective knowledge transfer to Partner and customer resources. The role may be called upon to lead a small team of process resources working on a project.

High Level Candidate Requirements

The ideal candidate will have an advanced degree or equivalent with significant experience (minimum 5 years) in complex enterprise infrastructure projects with a focus on Process related roles and Service Delivery Management roles. Candidates will require a good understanding of operational support services, mapping business requirements to manageability and operability architecture and design and concepts coupled with a good understanding of project management concepts and practices. Candidates will be required to have demonstrable competence in both verbal and written technical and business communications.

What are the key initiatives and challenges facing this position over the next 6 months to 3 years?

Continuing to deliver an enterprise level of service to customers and partners that is recognized to be of the highest quality and value thus resulting in continued very high satisfaction levels and that maintains PFE as the premium provider of support services to enterprise customers.

Contributing to and supporting the evolution of Microsoft Services into a trusted provider of enterprise services through personal excellence and active community participation.

Key Performance indicators: CPE, Utilization, Contributing to and reusing IP, technical community participation.

Communications/Business Relationships

The role will be required to regularly communicate with Engagement Managers, Services Execs, Account Managers, Service Line Architects, Account TS, Solutions Specialists, Project Managers and team peers where appropriate and relevant.

This role will be responsible for participating in monthly meetings with PFE Manager on performance and career development.

The role is responsible for building and maintaining personal development plan with the help of the Manager.

ESSENTIAL JOB FUNCTIONS

Responsibility/Activity

Estimated Annual % of Time

Operations Consulting including:

- Operations Deliveries:

- Desired Configuration Management (DCM) for System Center Configuration Manager (DCM-SCCM)

- Microsoft Operations Framework Foundations Workshop

- Microsoft Operations Framework Managing Change, Configuration, and Risk Workshop

- Operations Strategic Review (OSR)

- Proactive Monitoring with Microsoft Operations Manager 2005 (PMM)

- Risk and Health Assessment Program for IT Operations (OpsRAP)

- Service Level Management for Systems Center Operations Manager (SLM-OM)

- Service Management Assessment (SMA)

- Conducting Operations Reviews and Assessments of Customer distributed computing environments

- Performing Release Readiness Assessments

- Designing, developing and implementing Service Improvement projects 70%

Training 10%

Customer advisory 5%

Sales support and reactive technical support 5%

MOF Community Participation 5%

Personal Administration, non project meetings etc. 5%

QUALIFICATIONS

Area Qualification

Experience What work experience is essential to the job? How many years of previous work experience would it typically take to gain sufficient experience in these areas to minimally fill this job role?

5 – 8 years of related experience.

What type of supervisory or management experience would be necessary to fulfill the job requirements, if any?

Technical team leadership.

Education What education is typically required for the job?

Required Bachelors Degree (BS/BA)

Field of Study (if applicable): Computer or Information Sciences or Engineering.

Professional Training and Certification ITIL Foundation Certificate

ITIL Manager Certificate (Preferred)

MOF Essentials Certificate

Knowledge, Skills, and Abilities

Proven operations consulting skills or Service Delivery Manager role experience. Demonstrable written and verbal communications skills. Demonstrable effective presentation skills. Demonstrable ability to communicate with senior management and executives in a project’s sphere of influence.

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View the original article here

View the original article here