Administrative Assistant Job in Nairobi 2015

Job Description

Position: Administrative Assistant

Description:  The Administrative Assistant is responsible for providing efficient and effective administrative and technical support for Lavington Cleaning Services in its functional areas.
 

Job Summary / Responsibilities

Ensures that client requests and demands are met to the best of your professional ability. This includes handling of inquiries, complaints and feedback.

Receive and direct phone calls, answering client’s inquiries about the company, directing clients to appropriate contacts, sorting mail, and arranging appointments for clients to meet with company staff.

Develop rapport and professional business relationships with fellow colleagues and clients. Must deliver excellent customer service, at all times

Good telephone manner and ability to perform secretarial tasks under deadlines.

Must be presentable, well versed with the company’s profile. 

Follow proper etiquette while in conversation with clients and staff.

Must be calm, friendly and at the same time confident.

Maintain a professional attitude while conversing needs to be well-versed with verbal and written communication styles and most important maintain decorum, and a professional atmosphere in and around the reception area.

Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.

Maintain an accurate and current database of clients

Identify and develop sources of potential clients.

Feedback/ comments relating to product content and pricing as well as companies performance.

Effectively employ sales skills to confirm profitable enquiries

Take accurate enquiry details from client

Maintain an effective tracking system for enquiries.

Effectively communicate function details and client requirements to the Managing Director

Provide a weekly schedule of planned activities

Targeted Tele-sales campaigns to achieve sales

Internal Communications Skills

Effectively communicate with Key Clients via telephone, face-to-face and written communication to identify full potential for, and to gain maximum commitment to purchase products

Maintain a current and accurate knowledge

Keep abreast of competitor activity and recommend any necessary tactical action

Plan diary to make effective use of working day

Maintain accurate records of all contacts with clients

Maintain high standard of personal presentation

Represent company in a professional manner at all times

Liaise with other members of Sales Team to actively promote sales opportunities, exchange information and increase professionalism

Undertake all responsibilities with reference to procedures

Ensure safe working area and work procedures in line with Company’s

Obtain necessary authority for expenses and record same in line with Company Policy Undertake any reasonable duties as specified by Head of Venue Reservations/ Group

Work overtime occasionally

Carry out any other additional responsibility

Requirements

Bachelors’ degree in Administration or related field

Excellent skills in MS Office programs

At least 3 years of similar experience in a busy office, preferably an International NGO

Strong interpersonal, organizational and communications skills

Ability to assess priorities and manage competing demands with minimum supervision

Reliable and attentive to detail

Knowledge of French and experience in handling finances will be an added advantage.

How to Apply

Interested candidates are invited to send applications via email no later than 31st July 2015, enclosing a detailed CV, quoting current and expected salary and providing contacts details of three referees to info@lavingtoncleaningservices.co.ke 

Please indicate “Administrative Assistant” on the subject line of email.Only short listed candidates will be contacted.

Cover letters should be addressed to:

The Managing Director,
Lavington Cleaning Services Ltd,
P.O Box 24414 – 00100,
Nairobi.