Position: Corporate Voice Product Manager
Reporting to: Head of B2B Marketing
 Role Purpose: The Corporate Voice Product Manager manages the voice access products portfolio dedicated to Enterprise customers. It encompasses: management of the full product life cycle from development to pruning; launch of product improvement or new product lines; Products’ P&L optimization; Product dashboard publication.NB: Enterprise customers range from SME to Corporate and government: Products and services to manage are: Fixed Voice, ISDN, VOIP, Audio Web Conference, PSTN, Biashara Talk, Toll free number, Premium rate service. Key Duties and Responsibilities.

Responsibilities / Execution activities Constantly analyze and update customers’ needsMonitor industry and competition activityMonitor new possible products or features based on new technical components or services proposed by vendorsManage the products portfolio by:Preparing end of Product lifeImprove existing Product with new features, services, options, …Launch new Product developmentsManage and optimize Products’ P&LOptimize costs with support of IT&N, sourcing and finance teamOptimize revenues by adopting right pricing structure and strategy so to grow volumes and develop market shareLead Product improvement or new development by managing Time To Market (TTM) internal processPrepare right commercialization tools to Sales teamSupport Sales’ Bid reviewsVisit targeted customers to understand better their needs to guide product and process improvements.Define and maintain products’ dashboardsAcademic/ Professional QualificationsDegree in Marketing, Business Management or equivalent.Good knowledge of telecom industry with preferably good understanding of Corporate voice productExcellent command of project management including product specification, and IT developments Good presentation, reporting and communications skillsExcellent presentation skillsTeam playerCustomer oriented Ability to work in transversal organization to deliver results to the teamExcellent analytical and specification skillsResult oriented Excellent organization skills with strong attention to detailSelf-motivated with initiative and autonomy.This position is open to Kenyan citizens only. If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
Application should be sent latest by 15th July 2014, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. Only shortlisted candidates will be contacted.

Position: Customer Service Manager
Reporting to:  Senior Service Manager
 Department: Customer Care

Role Purpose: He/she manages and renders post-implementation support to priority Corporate Customer on the assigned portfolios of top 500. 

This is a managerial level job requiring a high degree of initiative and skills in 2nd level customer service support. The holder of this job should have strong analytical and communications skills, dynamic and innovative to proactively manage the corporate customer expectations. The job holder will liaise closely with Corporate Customer Care, Finance department, ITN and Technical teams to ensure timely and effective resolution of customer complains in addition to managing Service Level Agreement (SLAs) and relationship building to ensure high customer satisfaction levels by corporate customers.Key Duties and Responsibilities
 
In Corporate Client Retention customer service management is involved in:Developing  strong relationships with customers to maintain ongoing revenue stream;Monitoring of SLAs for designated Customers:  Including Service Availability, Incident Management, Change Requests. Coordinate with Service Management Centre teams to deliver services to accounts under management; and also coordinate with relevant technical teams.Service Improvement Programs: This includes proactively identifying problems & post-mortem reporting and Capacity recommendations.Needs Assessment: Maintaining continuous proactive dialogue with clients to ensure that their needs are being met; Understanding the nature of the customer’s business so as to appreciate the customers evolving needs to ensure that services subscribed to meet their expectations as well as identifying growth opportunities and up-selling and cross – selling potential within existing client base; Monthly Customer Service Reviews and Reports: Providing professional & timely Monthly Customer Reports for extended support where required and as agreed.Analyzing Customer Capacity Reports: Analyzing customer requirements and providing capacity recommendations (upgrades/downgrades).Customer Operations Guide: Develop, share and review the Customer Operations Guide (COG) with all parties concerned.In Service Support Customer Service Management will discharge the following functions:Service Performance and Improvement: Review on a regular (preferably on a monthly) basis Service Performance and develop programs to proactively address any performance issues and track actions required to resolve recurring incidents and optimize service.Service Support and maintenance: Liaise with Corporate Customer Care to obtain fault history of Persistent and/recurrent corporate Customer Problems with a view to understanding the root causes and addressing the underlying issues. Customer Visits and Meetings: Arrange and attend regular Customer meetings (preferably on a monthly basis)  to review the Monthly Customer Reports and Service Improvement ProgramsPlanned/un-planned maintenance: Coordinate with relevant stakeholders in TKL to identify and communicate all planned/scheduled and un-planned/emergency maintenance work to the affected customers and relevant stakeholders both internally and externally to minimize disruption and  and/or degradation of the quality of service.Managing Change Requests; Manage customer-change request   in accordance with the company’s change management process.Accounts Reconciliation: Identify and follow-up/handle accounts reconciliation cases for managed customers to ensure prompt closure. Within stipulated SLA.Academic/ Professional Qualifications1st degree in a management and/or technical discipline and/or an acceptable diploma with experience.Holders of degrees in Business Management, Telecommunications Engineering, Electronics or an acceptable equivalent qualification from a recognized institution will be given preference.A master’s degree in Business Management and/or a diploma in a relevant technical field from a recognized institution will give an added advantage.Ability to partner and use network Attention to detailMarket validationCommitment to customerKnowledge of customer application and behaviorsAbility to work as a part of a teamLeadership and team buildingThis position is opened to Kenyan citizens only.If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.

Application should be sent by latest 15th July 2014, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. 

Apply through recruitment@orange-tkl.co.ke. Only shortlisted candidates will be contacted.

Position: External Communications Manager
Reporting to: Chief Corporate Communications Officer  
 Department: Corporate Communications.

Role Purpose: The purpose of this position is to enhance Telkom Kenya’s relations with all key media houses in the country as well as improve Telkom Kenya’s stakeholder relations and engagements. 

The holder of this role also deputises the Chief Officer of the department.

Key Duties and ResponsibilitiesOversee publicity for and orchestration of corporate events and press conferences, taking the lead with the business’s PR Agency to develop all Corporate Communication material, as well as confirm on the accuracy of all material set for external dissemination;Develop  and maintain relationships with all key local and in some cases international media; personally and via the PR Agency; Ability to strategically articulate products and solutions of the business and prepare appropriate write-ups and dissemination of news quality items to all target publics and stakeholders; Ensure the existence of smooth relations between the business and key stakeholder organisations and regulatory bodies where need arises;Coordinate all corporate events, ensuring that they conform to the approved business standard and assist in the preparation of all Communication material for the same, as well as all other meetings and seminars where the business may be a participant;Take the lead with the business’s PR Agency to ensure strategic and effective coverage of the business in the targeted media (both traditional and new); Ensure quality when it comes to the content, look and feel of the business’s Corporate Website;Continuously monitor global and local trends, review policies and objectives that impact the business – Market intelligence.Coordinate preparatory activities for the business and liaise with other departments concerning participation in meetings or international and local conferences;Work closely with other managers (within and without the Department) to develop potential story ideas and communication projects in order to enhance the image of the company and its employees with customers and the general public;Establish objectives in line with organisational and departmental objectives, supervise, and ensure proper follow up of direct reports in this regard;Have regular and efficient feedback and reporting mechanisms within the section and with the rest of the Corporate Communications department.Academic / Professional QualificationsShould have at least a minimum of 4 years work experience in a busy Corporate Communications office as a Corporate Communications Manager, or as an Account Manager with a proven track record from an established PR Agency; most preferably part of a multi-national Agency;Very good Computer skills (Design and Graphic skills are a plus);Training in Crisis Management;Integrated PR skills;Should be able to demonstrate experience in media management;Should be able to demonstrate that they are an active member of the Public Relations Society of Kenya (PRSK).Leadership skills are a mustCustomer focusCompliance with deadlines and budgetsCreativity and innovationTeam-workAnticipation/ pre-emption Organisational awarenessExcellent communications skills (both oral and written)KnowledgeableWell networked (in context of role)ResourcefulExcellent at strategy formulationEfficient budget planning and managementEditorial competencies and experience are a must Mastery of the English and Swahili languages is requiredThis position is open to Kenyan citizens only.If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
Application should be sent by latest 13th  February 2014, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. Only shortlisted candidates will be contacted.

Orange Telkom mobile company, in association with Pillar Technologies Limited, is offering you an interesting business opportunity that is aimed at:
-Creating you good income (over KES 12,000 per week).
-Eradicating poverty.
-Creating you passive income.
-Empowering youth and women.
-Environmental friendly.
-You can work part time from any region in Kenya.

Requirements:
-Original national ID card.
-Starting capital of KES 1,985 only.
-A mobile phone.
Please note that you will be given a business booklet that has a unique serial number, an orange sim card with 500/= airtime and be assisted to open Orange money account. Payments are made on Tuesdays of every week through your orange money account.
For details about this business opportunity and to book an appointment, contact any of the numbers below:
0710539747
0737222119
0775675294

For further enquiries please call Orange Customer Care.
Head Office: Anniversary towers, University way Nairobi. Click on the link below to see how the business works.Please DON'T USE any of the phone numbers or emails that may
be provided in the link below. lynn.kbo.co.ke/HOW+TO+MAKE+MONEY

Make millions as an Orange Telkom Marketer (30 Positions)Make millions of money while working as an Orange marketer.Qualifications: Excellent communication skills, Excellent networking skills, an original ID card.
Contact 0710539747 / 0775675294 / 0737222119 for more information.

Job Title: Product Manager - Voice

Location: Telkom Plaza, Nairobi

Department: Marketing and Strategy

Reports to: Offers and Services Marketing Manager

Role description

Responsible for innovation, project management, acquisition, usage, penetration and revenue generation through the services: Internet – IEW, Broadband, Messaging.

Key Responsibilities

1.1. Acquisition targets and Revenue Growth

Voice Services Development

Identify new Voice Services innovations that are potential revenue enhancers or contributors to brand differentiation Define the specifications of new services / applications Source/ develop ideal Voice Services partner/s for these services Develop & Launch Voice Services that is relevant for the various regions/ circles Monitor existing services, make the necessary tweaks and changes to ensure standards and revenue Draw up and adhere to a fixed Voice Services calendar with special interest to Voice Services for red letter days Measuring product performance and identification of key levers of improvement - including design and analysis of relevant reports 1.2. Innovation & Solution deployment
Superior usability and Cutting edge advertising solutions Build product loyalty amongst customersConsistent development and improvement of strategically sound, actionable and targeted marketing business plans centred around Voice Services marketing1.3. Financial Management & Reporting
Ensure internal collaboration, team work development and implementation of key Management routines within the teamEnsuring appropriate feedback is given to enhance business understanding Accurate and timely reporting on revenue performance & budget expenditure on a monthly basis Participate in regular review of Voice revenue Manage the budget assigned to Voice Services MarketingCreate and implement marketing & go to market strategy for Orange Voice Services Documented and approved strategies for Voice Services marketing and revenue.Enhance product strategy through the development of new and innovative products/services through the use of the internet and portals1.5. Relationship Management

Voice Services Promotion
Work with Voice Services owners / partners to create relevant and innovative Voice Services promotions within our medium as well as conventional media that can potentially enhance revenue or lead to brand differentiation Input Voice Services details to circle VAS teams for localized promotions Relationship ManagementEnsure that Orange-Voice Services partner relationships are healthy and mutually beneficial alwaysEducation Background & Experience:
Bachelors Degree or an advanced Diploma in a Business related field; 3 to 5 years hands on experience in Marketing Management and
Excellent knowledge of Voice product management with specific focus on Voice charging systems.significant skills in project management and co-ordination.Experience in evaluating and implementing new technologies. Business knowledge particularly cash flows & financial justifications. Experience in vendor management, vendor selection and negotiation.Proficiency in Computer packages (e.g. MS Office…)strong individual and leadership skillsHe/She will also possess qualities and characteristic of a person interested in management potential. He/She must have the ability to understand in depth Industry / solution and services requirements and think holistically and yet focus on specific areas as necessaryExcellent Negotiation and Presentation skillsExcellent interpersonal and communication skills (Both oral and written).Customer OrientedHigh personal standard. Confident, self-assured, personable and presentable.Strong interpersonal and people skillsInnovative and creativeHighly organized, conscientious and detail oriented.Shifts work: NoNight Shift: NoWork During Weekend: NoWork "On-Call": No Deadline: 22nd September 2011

Application to:

Visit our career pages at http://www.orange-tkl.co.ke/, create an account ans upload your CV.

An applicant must upload a PDF or Ms Word copy of his / her CV to be considered.

If you do not hear from us by 30th September, 2011, consider your application unsuccessful.

Visit http://www.kenyan-jobs.com/ for many more jobs in Kenya

Job Title: Senior Convergence Product Manager

Location: Telkom Plaza, Nairobi

Department: Marketing and Strategy

Reports to: Offers & services Marketing Manager

Subordinates: None

Role description

Responsible for innovation, project management, acquisition, usage, penetration and revenue generation through the services: Internet – IEW, Broadband, Messaging.

Key Responsibilities

1.1. Acquisition targets and Revenue Growth

Convergence Services Development

Identify new Convergence Services innovations that are potential revenue enhancers or contributors to brand differentiation Define the specifications of new services / applications Source/ develop ideal Convergence Services partner/s for these services Develop & Launch Convergence Services that is relevant for the various regions/ circles Monitor existing services, make the necessary tweaks and changes to ensure standards and revenue Draw up and adhere to a fixed Convergence Services calendar with special interest to Convergence Services for red letter days Measuring product performance and identification of key levers of improvement - including design and analysis of relevant reports 1.2. Innovation & Solution deployment
Superior usability and Cutting edge advertising solutions Build product loyalty amongst customersConsistent development and improvement of strategically sound, actionable and targeted marketing business plans centred around Convergence Services marketing – Orange Office etc Develop and implement processes and tools necessary to deliver stretch forecasted revenue targets.Alerts customers to new or improved products/servicesAdherence and/or implementation of processes and tools necessary to deliver innovative marketing solutions Documented and updated processes current to three months1.3. Financial Management & Reporting
Ensure internal collaboration, team work development and implementation of key Management routines within the teamEnsuring appropriate feedback is given to enhance business understanding Accurate and timely reporting on revenue performance & budget expenditure on a monthly basis Participate in regular review of Convergence revenue Manage the budget assigned to Convergence Services MarketingCreate and implement marketing & go to market strategy for Orange Convergence Services Documented and approved strategies for Convergence Services marketing and revenue.Enhance product strategy through the development of new and innovative products/services through the use of the internet and portalsDevelop strategies for significantly increasing revenues from the product range through the greater use of existing products and the take up of new products. 1.5. Relationship Management

Convergence Services Promotion

Work with Convergence Services owners / partners to create relevant and innovative Convergence Services promotions within our medium as well as conventional media that can potentially enhance revenue or lead to brand differentiation Input Convergence Services details to circle VAS teams for localized promotions Relationship ManagementEnsure that Orange-Convergence Services partner relationships are healthy and mutually beneficial always Education Background & Experience:
Bachelors Degree or an advanced Diploma in a Business related field; 3 to 5 years hands on experience in Marketing Management and
Excellent knowledge of Voice product management with specific focus on Voice charging systems.Significant skills in project management and co-ordination.Experience in evaluating and implementing new technologies. Business knowledge particularly cash flows & financial justifications. Experience in vendor management, vendor selection and negotiation.Proficiency in Computer packages (e.g. MS Office…)strong individual and leadership skillsHe/She will also possess qualities and characteristic of a person interested in management potential. He/She must have the ability to understand in depth Industry / solution and services requirements and think holistically and yet focus on specific areas as necessaryExcellent Negotiation and Presentation skillsExcellent interpersonal and communication skills (Both oral and written).Customer OrientedHigh personal standard. Confident, self-assured, personable and presentable.Strong interpersonal and people skillsInnovative and creativeHighly organized, conscientious and detail oriented.Shifts work: NoNight Shift: NoWork During Weekend: NoWork "On-Call": No Deadline: 22nd September 2011

Application to: Visit our career pages at http://www.orange-tkl.co.ke/, create an account ans upload your CV.

An applicant must upload a PDF or Ms Word copy of his / her CV to be considered.

If you do not hear from us by 30th September, 2011, consider your application unsuccessful.

Visit http://www.kenyan-jobs.com/ for many more jobs in Kenya

Job Title: Project Management Officer

Location: Telkom Plaza, Nairobi

Department: Marketing and Strategy

Reports to: Head of Marketing and Strategy

Subordinates: none

Role description

The Programme Management Office & Special Projects Manager will be reporting to the Head of Marketing & Strategy.

This is an important position requiring a high degree of initiative and skills in project and budget management, communication and negotiation.

The role will oversee the conceptualization, planning, development and implementation of program within Marketing & Strategy.

Key Responsibilities

1.1. Operational

Planning, designing and defining the Marketing & Strategy Business plans within program standards and proactively monitoring its overall progress, resolving issues and initiating corrective action as appropriate Ensure overall integrity of the programme - focusing inwardly on the internal consistency of the function and outwardly on its coherence with infrastructure planning and interfaces with other functions Ensuring that there is efficient allocation of common resources and skills within the project portfolio; Guarantee the good execution (Quality/Delay) of Projects within the departmentUpdate and communicate to the Head of PMO weekly and monthly identified tasksCoach the staff concerned regarding PMO skills, knowledge and attitudeEnsuring that the delivery of new products or services from the projects is to the appropriate standards, on time Reporting progress of the programme at regular intervals to the Head of Marketing & StrategyProvides monthly and on request reports that reverberate sub-department’s activityGovernance: The structure, process, and procedure to control operations and changes to performance objectives. Alignment: The program must support a higher level vision, goals and objectives. Management: Ensure there are regular reviews, there is accountability, and that management of projects, stakeholders and third parties is in place. Finances: Track basic costs together with wider costs of administering the PMO. Integration: Optimize performance across the program value chain, functionally and technically. Improvement: Continuously assess performance; research and develop new capabilities; and systemically apply learning and knowledge to the program. Planning: Develop the plan bringing together information on projects, resources, timescales, monitoring and control as well as results.Assurance: Verify and validate the program, ensuring adherence to standards and alignment with the Company’s vision.Education Background & Experience:
Bachelor’s Degree or Equivalent; (A Master’s degree or a Certificate in Project Management will be an added advantage)1 to 2 years work experience at different Managerial and leadership levels (Project Management is desirable)English language – fluentMS OfficeManagement training is a plusProfessional Skills:

1. Business & Financial

Strategic thinkingBusiness/industry/product knowledgeFinancial analysis capabilityAbility to partner and use network Market validationCommitment to customerKnowledge of customer applicationAbility to work as a part of a teamLeadership and team buildingInfluencing and delegatingDecision-makingCommunicate in all directionsContinual ImprovementDepth/Breadth of expertiseSelf motivatedAdvocate for changeShifts work: NoNight Shift: NoWork During Weekend: NoWork "On-Call": No Deadline: 22nd September 2011

Application to:

Visit our career pages at http://www.orange-tkl.co.ke/, create an account ans upload your CV.

An applicant must upload a PDF or Ms Word copy of his / her CV to be considered.

If you do not hear from us by 30th September, 2011, consider your application unsuccessful.

Visit http://www.kenyan-jobs.com/ for many more jobs in Kenya

Actual Title: Indirect Sales Representative (Re-advertised)

Department: Mass Market & Customer Care

Sub-department: Mass Market

Group: Indirect Sales

Reporting to the position: Area Manager

Role Purpose :

Indirect generation of sales revenue through effective management of Telkom Kenya’s partners in the assigned area.

This by ensuring availability of the company’s products and services in the area at all times and effectively aligning partners to meet the retail market objectives

To promote Orange product and services, to identify customer needs and propose best solutions.

Key Responsibilities

Grow Sales within the Area by developing innovative ways of increasing/growing airtime sales at the Point of Purchase; Value added services and connections by ensuring availability of the company products at all times within the area of Accountability.Generating and analysing qualitative performance of the businessGeneral business analysis (monitoring & reviewing) on quantitative performance of various channels as well as revenue streams.Effective implementation of distribution strategy in the trade to achieve availability and grow sales within the assigned area.Documented and actual implementation of trade distribution routines as per business Distribution Strategy/objectives.Attainment of Outlet Penetration (No of new outlets including Non Traditional Channels)Attainment of Communicated Availability targetsAdherence and completion of Daily, monthly trade routesAttainment of distribution service targetsSales Targets

Achievement of the Area’s Monthly, Quarterly, Semi Annually or Annual sales targets in:

Airtime Usage and Sales Subscriber acquisition/connection Ensure internal collaboration, team work development and implementation of key Management and sales routines.Implementation and adoption of approved market routines in the Area of accountability.(With consistent Route completion/coverage)Documented and timely weekly, monthly, Quarterly reports to ManagementPrepare, plan and execute Area Sales programs aimed at market penetration, availability of the company products and services at all time.Documented and approved Monthly/Quarterly territory Plans aligned to the Area Business Plan.Effective executed sales programs in the Area as per targets set in the plan (number and Quality/Results of promotions/Road shows held).Number of successful Area specific sales and Promotional initiatives developed and implemented within the territory with documented proof results.Effective below the line activation of all marketing Programs and PromotionsEnsure shops are well branded according to Telkom Kenya and Orange brand guidelines in order to create awareness & ensure that stores are well stocked and sell at recommended sales prices.Supported Attainment and compliance to orange branding/merchandising standards for Dealers in the territoryImplementation of Channel specific Merchandising and activation in the trade Attainment of communicated Visibility and market branding targetsCreation of model outlets/markets as picture of success in the Trade including Creation of model outlets/markets as picture of success in the TradeEducation Background & Experience:
First Degree preferable in Business Studies e.g. Bcom degree - marketing option2 year experience in customer service, sales management or trade execution preferably within FMCG Environmentgood knowledge of modern communication techniques: mobile fax, data transmissions, WAP, GPRS very good knowledge of different handsets and their performances interest for new mobile technology, awareness of this specific market fluency in Englishgood PC skills and internet user skillsRepresenting/Selling the company products to dealers, retailersImplementing/Coordinating sales initiativesInfluencing/Advising customers on company products & servicesProblem solving/Designing solutions to sales related issues arising in the course of work to the satisfaction of customers.Planning route plans, sales promos & initiatives.Decision regarding the sales activities within the assigned area.Motivating Dealers, Distributors, Alternative Channels & Retailers to double their efforts to improve salesReviewing/Evaluating sales progress against set plans.Public Relations/Developing relationships through managing relationship with Dealers, Distributors, Alternative Channels, Retailers & Customersproved selling skillspositive & pro-active attitude, showing genuine interest for customer problems eager to solve queries basic presentation skills and persuasion skills hard-working, able to cope with pressure enthusiastic, flexible and spontaneous fast learner smart appearance Strong commercial and communication negotiation experienceHas initiative and self driveCapacity to propose solutions, make advices, convinceWork integrity and correctnessContinuous adaptation to new techniques and technologiesInitiative and analytic mindListening ability to make proper decisions Confident, independent and mature, to handle difficult issues swiftlyStrong Communication and Presentation skillsA team Player and information sharing spiritField Work ( out of the office for business purpose): YES ( >81%)Professional tools used: car/mileage, handsetShifts work: NONight shifts: NOWork during the week-end : YESWork “On-Call”: NOThis role is open. We are currently receiving applications until 5th August 2011.

Applicants must upload a PDF or Ms Word copy of their CVs to be considered for application

Only applications made through the corporate website (http://www.orange-tkl.co.ke/) will be considered.

Visit www.kenyan-jobs.com for many more jobs in Kenya

Actual Title: Junior Account Manager

Department / Sub department/ Group/: Carrier Services

Reporting to the position: Head of Sales and Communication, CS dpt

Role Purpose:

The Junior Account Manager will be reporting to the Head of Sales and Communication with a dedicated portfolio of telco accounts (Telcos, MNOs, ISPs). He will be also assisting Head of Sales and Communication in the management of large accounts like Kenyan MNOs.

Key Responsibilities

Engage with customers to present and sale Telkom Kenya Orange products related to Carrier activitiesFinalize contracts with customersFollow up on contract execution.Maintain a clear view of customer organisation and decision making processAssist Head of Communication and Sales in updating key contractual information with large customersProvide concise and professional presentations to customer and Orange Carrier Services productsInsure accuracy and timeliness of reporting in / from systems:Sales pipelineRevenue forecastAll regular and ad hoc sales reports & analysisLiaise with and coordinate work with ITN and Legal departments so to design the best technical and legal solution for Telkom Kenya and the customers.Education Background & Experience:
Degree in Business, Marketing, Telecom or other relevant field (or equivalent). Other Desirable qualifications:
minimum of 5 years experience in sales and sales managementUnderstanding of Telecom sector as well as associated strategies and business challenges Identification and development of key partners and vendor relationships to maximize Telkom Carrier Services’ ability to provide best solutions to the customer.Engage and partner with customersRecognize and assess customer’s key business drivers and challenges Develop level of credibility that positions Telkom Carrier Services to collaborate on construction of customer business casesAbility to follow on customer contract negotiation and implementationProduce quality written materials: Proposals, Business Cases, Organizational Plans, and Presentations etc. Produce quality reports to the customers and to the managementField Work ( out of the office for business purpose): NO (< 30%)Professional tools used: car/mileage, handsetShifts work: NONight shifts: NOWork “On-Call”: NOThe timeline for application is 8th July, 2011.

If you do not hear from Human Resources by 15th July, 2011, consider your application unsuccessful.

Only applications made through the corporate website (http://www.orange-tkl.co.ke/) will be considered.

Applicants must upload a copy of his / her CV to be considered.

NB: All applications must go through the website http://www.orange-tkl.co.ke/ and applicants must upload a PDF or word resume for the application to be considered.

Visit http://www.kenyan-jobs.com/ for many more jobs in Kenya

ICT Jobs in Kenya.

Department: Information Technology & Networks (IT&N)
Job Title: Data Base Administrator
Reporting to: Manager IT Architecture & System Administrator
Specific Location: Extelcomms Nairobi

Responsibilities
1. Establishing the needs of users and monitoring user access and security;
2. Monitoring performance and managing parameters to provide fast query responses to \\\’front end\\\’ users;
3. Mapping out the ‘conceptual design’ for a planned database in outline;
4. Considering both \\\’back end\\\’ organisation of data and \\\’front end\\\’ accessibility for end users;
5. Refining the ‘logical design’ so that it can be translated into a specific data model;
6. Further refining the ‘physical design’ to meet system storage requirements;
7. Installing and testing new versions of the database management system (DBMS);
8. Maintaining data standards, including adherence to the Data Protection Act;
9. Writing database documentation, including data standards, procedures and definitions for the data dictionary (‘metadata’);
10. Controlling access permissions and privileges;
11. Developing, managing and testing backup and recovery plans;
12. Ensuring that storage, archiving, backup and recovery procedures are functioning correctly;
13. Capacity planning;
14. Working closely with system developers;
15. Communicating regularly with technical, applications and operational staff to ensure database integrity and security;
16. Commissioning and installing new applications.

Work Experiences, Skills and Abilities
• Installation, configuration, upgrading, migration and patching of Oracle databases in heterogeneous environment (UNIX, SUN Solaris, Windows). Extensive experience with RDBMS, RAC, installations, RMAN, OEM, DataGuard, database tuning and troubleshooting.
• Development support, production support, and design review in a complex environment.
• Plan, Implement and test disaster recovery system, using RMAN and custom written shell scripts. Create and maintain Oracle DataGuard configuration.
• Database monitoring and tuning, application and queries using TKPROF, OEM, STATSPACK and custom scripts.
• Extensive experience in tuning complex OLTP database with several thousands of concurrent users. Creation, maintenance and tuning data warehouse databases. In particular, experience with both RAC and OPS.
• Evaluating, reviewing and assisting developers create data models
• Good communication skills and organizational abilities.
• Team Player
• Knowledge of multiple database systems e.g. MS-SQL Server 2005-2008

Minimum Qualifications / Education:
• Bachelors Degree in Computer Science, Engineering or related field
• Oracle Certification a must. Knowledge of an additional RDBMS will be an added advantage
• Experience in Data Centre Operations

To Apply click here.

Related posts:

Safaricom Database Administrator Jobs Opening.KenolKobil Kenya ICT Jobs. Systems Administrator & Systems DeveloperNGO Jobs in Kenya. Project AdministratorAdministrator Logistician Jobs In NGOs.Lions Club of Nakuru School Administrator Jobs

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Actual Title: Financial Planning & Reporting Manager

Department: Finance Department

Sub department: Controlling

Reporting to the position: Head of Controlling

Role Purpose: Management of company’s financial planning and reporting cycles as well as adhering to the France Telecom Group’s planning and reporting requirements

Key Responsibilities

Responsibilities/Execution activities

Operational:

% of work time: 100%

Integrate the inputs from Revenue and Cost models into the financial models for Group reporting, P&L, cash flow and balance sheet forecasting, getting necessary inputs from Financial Accounting and Treasury ManagerProvide necessary financial input for the long-term business plan and long-term financingDevelop and maintain the long-term financing modelTrack the performance of Organic Cash flowProvide Inter-company ReportingCo-ordinate production of presentation documents e.g. FT Business Reviews, Monthly Reporting, Budget Reviews, Funding presentations, Board PacksMaintain and Update the forecast model on a monthly basis in liaison with the Business Revenue ManagerCoordinate and Coach the Revenue, Cost and Capex Controllers and Business Intelligence ManagersWork closely with FT Finance Controller and follow up key deadlinesCommunication Demands:

Internally TKL(All function & Management Team): ITN

Externally TKL(TKL Board & FT Finance Team): AMEA- Finance, Group Controlling

Education Background & Experience:

Degree in Business/Commerce and or Qualified Accountant. Minimum 5 years experience working in a financial planning/reporting role, preferably in a Multi-National companyExcellent modelling skillsExcellent communication skills especially in developing and delivering presentationsAbility to strike good relationships with other functionsKey team player Creative mindedAbility to multi-taskGood people management skills

By Okuttah Mark

The long-running dispute between Telkom Kenya and its workers’ union has erupted again over plans by the telecom firm to start another round of job cuts, causing the union to threaten strike action.

The Communication Workers Union on Wednesday said it had not been consulted over the cost-cutting measures and it would resist the move.

Telkom Kenya is planning to send home about 400 employees in coming weeks as part of a wider cost-management plan that will see a significant reduction in the earnings of its agents and put billions worth of assets up for sale in different parts of the country.

The company says the cost cutting plans have been informed by rising competition and the vicious price war that has persisted in the telecoms market since mid-last year, which has seen tariffs split by more than half.

“There is no justification whatsoever to retrench or send home more employees in the name of stiff competition. Competition is everywhere and Telkom Kenya should be able to compete like the rest” said Mr Benson Okwaro, the secretary general of the workers union.

“We cannot allow them to go that direction and the union will resist any layoffs with its fullest might.”

He added that the staff cuts also aimed to reduce the influence of the mighty and combative workers union, asking the government which owns a 49 per cent stake to intervene.

Over the past decade, the union has seen its members reduce from 34, 000 to 5,600 due to massive layoffs and the entry of new employment contracts especially at Safaricom and Communication Commission of Kenya.

Once this round of layoffs is completed, Telkom Kenya will have sent home about 15,500 workers in four years in an ambitious turnaround plan that began in the run-up to the 2007 Sh26 billion sale of a 51 per cent stake to France Telecom.

“We are doing this because of the price war and won’t replace them even when things improve as our employee to customer ratio is still high,” Telkom Kenya CEO Mickael Ghossein told Business Daily in an interview on Monday.

Kenya’s telecoms operators have seen revenues thin out since August last year during which the cost of airtime has fallen by more than 50 per cent halving subscribers’ monthly airtime budget. The price wars are expected to wipe out more than Sh26 billion in revenues this year.

France Telecom had hoped to return the loss making firm to the profit zone by 2010 and list at the Nairobi Stock Exchange by 2013 — a target that has been made impossible by its stay in the loss making territory.

It controls 4 per cent of the market share, behind Essar Yu’s 6.7 per cent, Airtel’s 13.5 per cent and Safaricom with 75.9 per cent.

The planned layoffs are bound to open another battle front between the union and France Telecom managers, who have faced off severally with the union since taking over management control of the firm in 2007.

First was the standoff over the delay in the handing of a Sh5 billion cheque that the government paid Telkom Kenya workers’ pension scheme last December, followed by a series of layoffs the firm has initiated in a span of four years and delay in paying workers whose contracts had been terminated.

Besides the staff cuts, Telkom Kenya will also cut back its marketing budget to Sh700 million from Sh1 billion and reduce its dealers commission from a high of 14 to 18 per cent to the range of 12 to 15 per cent to protect its margins in a market that is gripped by vicious price wars

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Telkom Kenya has embarked on a fresh round of business realignment that will see a fifth of its Kenyan workforce lose their jobs, significantly reduce the earnings of its agents and put up billions worth of assets for sale in different parts of the country.

People familiar with the plan told the Business Daily that the telecoms operator plans to terminate 400 job contracts in coming weeks, leaving it with 1,700 workers In Kenya.

The move is part of a wider cost-management plan that also comes with a Sh300 million cutback in the company’s marketing budget to Sh700 million.

Telkom Kenya’s dealers are also expected to record lower earnings following the reduction of their commissions from a high of 14 and 18 per cent to the range of 12 to 15 per cent.

Telkom reduced the commissions to protect its margins in a market that is in the grip of vicious price wars.

Though the company says the sale of large swathes of land spread across Kenya’s major towns is meant to boost its cash reserves that have been eroded by rising competition and fall in tariffs, analysts warned that it risked being seen as an asset stripping exercise coming barely three years after the company was sold to France Telecom.

Mr Mickael Ghossein, Kenya’s  chief executive, confirmed the turnaround efforts and attributed it to the vicious price war that has persisted in the telecoms market since mid last year.

“We are looking for a lean team and are in talks with the workers union to do it professionally before making a formal announcement,” said Mr Ghossein. “We are doing this because of the price war and won’t replace them even when things improve as our employee to customer ratio is still high.”

Kenya’s telecoms operators have seen revenues thin out since August last year during which the cost of airtime has fallen by more than 50 per cent, halving subscribers’ monthly airtime budget.

The price wars are expected to wipe out more than Sh6 billion in revenues this year.

“It was just a matter of when for the operators to start the laying off exercise and as I have said before, the drastic cut in tariffs were not going to be sustainable and Telkom’s Kenya move has just opened a lid into the whole issue,” said Information Permanent Secretary Bitange Ndemo.

He said the country should expect more job cuts.

Once this round of layoffs is completed, Telkom Kenya will have sent home about 15,500 workers in four years.

More from Business Daily Article.

Related posts:

Federation Of Kenya Employers (FKE) Response To COTU.

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Our client, Telkom Kenya, wishes to recruit dynamic and proactive candidates to fill the following positions:

Product & Service Innovation Marketing Manager
Job Ref. MN 4676

Reporting to the Head of Marketing and Strategy

job profile

Launch Value Added Services (VAS) for revenue enhancement and market intelligenceComplete tracking of industry developments in VAS and increasing penetration and operation delivery of existing services across the VAS platformVAS revenue enhancementDefine strategies and roadmaps for products and servicesAccountable in specifying, developing, launching and managing productsUnderstand the market (industry, customer and competition) and NCR in order to develop and manage opportunities to grow VAS revenue and improve marginsDevelop VAS offers and programs to drive demand/results for services in targeted industries and solutions including multi- vendor Bachelor’s Degree or an Advanced Diploma in a Business related field. A Masters degree is an advantage5 - 7 years hands on experience in marketing management and excellent knowledge of VAS/1N deployment and product management with specific focus on mobile VAS and charging systemsSignificant skills in project management and co-ordinationExperience in evaluating and implementing new technologies
Product Manager Data
Job Ref. MN 4677

Reporting to the Head of Marketing and Strategy

job profile

Responsible for innovation, project management, acquisition, usage, penetration and revenue generation through the services: Internet - IEW, Broadband, Messaging.Identify new data service innovations that are potential revenue enhancers or contributors to brand differentiationDefine the specifications of new services/applicationsSource/develop ideal data service partners for these servicesDevelop and launch data services relevant to the various regions/circlesMonitor existing services and make the necessary tweaks and changes to ensure standards and revenue Bachelor’s Degree or an Advanced Diploma in a Business related field. A Masters degree is an advantage3- 5 years hands on experience in marketing management and excellent knowledge of data product management with specific focus on data charging systems.Significant skills in project management and co-ordinationExperience in evaluating and implementing new technologiesVas Manager: Portals & Multimedia
Job Ref. MN 4678

Reporting to the Products and Services Marketing Manager

job profile

Responsible for driving all content development and service innovations for consumers: taking advantage of Orange Internet products to reach subscribers with marketing messages and responsible for innovation, project management, acquisition, usage, penetration and revenue generation through these services.Acquisition targets and Revenue Growth.Bachelor’s Degree or an Advanced Diploma in a Business related field. A Masters degree is an advantage3-5 years hands on experience in marketing management and excellent knowledge of VAS/IN deployment and product management with specific focus on mobile VAS and charging systems.Business Marketing Manager
Job Ref. MN 4679

Reporting to the Head of Marketing and Strategy

job profile

Marketing Manager Business Market Services is a senior position with a combined role which provides a holistic approach that includes activities such as:

Business Services Offer Requirements, Strategy, Roadmaps.Market and Competitive Intelligence and Analysis including “attack/win-back” Programs.Services Offer Evangelist and Expert, Sales Support /Demand Creation.Go to Market Plans and Programs: Key Messages, Value Proposition, Value Quantification, Area Ready to Sell - Sales Kit/Collateral i.e. Presentation, Proposal Content, Scope of Service/Statement of Work, Competitive Analysis, Pricing, Datasheets etc.Define Strategy & Roadmap for Offers & ServicesIntegration: Understand theclient’s business and IT strategy; map these requirements to industry trends, as well as with existing customer requirements.Planning: Develop the BM Marketing strategy and annual Marketing plans; Formulate, direct and coordinate marketing activities and policies to promote products and services.Develop pricing strategies, balancing BM’s objectives and customer satisfaction.Integrate Service Offers to strengthen solution value proposition, build competitive differentiation and customer retention. Provide holistic view of the services portfolio - market, strategy and brand.Develop offers and sales kits including value quantification BIM (Business Impact Models).Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections.BA / BS degree in Business / Marketing or a technical discipline.7 + years hands on experience in Marketing Management and / or Direct Selling in a service or FMCG industry.Significant skills in project management and co-ordination.Experience in the B2B Telecommunications market.Business modelling experience for Telecom products.Experience in market development.Experience in launch management in the telecoms industry.Brand Manager Voice
Job Ref. MN 4680

Reporting to the Product Manager Voice.

job profile

Responsible for innovation, project management, acquisition, usage, penetration and revenue generation through the services: Landline (PSTN), Wireless (CDMA)Plan and deploy various stand alone and combined Voice Solutions encompassing all revenue channels including, Voice, SMS etc.Ensuring all product innovations are easy to understand and hence easily adopted by the consumer.Consistent development and improvement of strategically sound marketing plans.Adherence and/or implementation of processes and tools necessary to deliver stretch forecasted revenue targets.Document and update processes current to three months.In conjunction with the Devices Manager, ensure that the devices are relevant to the targeted services.
Benchmark with the Industry. Bachelor’s Degree or an Advanced Diploma in a Business related fieldMasters Degree in relevant field will be an added advantage3 years hands on experience in Marketing Management or Direct Selling in a Service or FMCG industry.Additional experience in a Telco is an added advantageMarket Intelligence & Research Manager
Job Ref. MN 4681

Reporting to the Planning & Performance Marketing Manager.

job profile

Market Intelligence & Research Manager is a senior position leading the Company’s market intelligence & research programs.Define marketing plans & Roadmaps for all marketing activities.Manage Market intelligence through internal research & externally acquired research from research agencies.Developing Marketing Plans in line with strategy and directing activities of rollout with Network team; related to trends, market segments or competitive scenarios.Budget and Planning; Business Analysis for Revenue Growth.B Com / BS degree in Business / Marketing or a Finance discipline.5 - 7 years of hands on experience in Marketing, Planning Management and / or Market Intelligence & Research.Strong academic background in Economics, Statistics or related field. Masters degree preferred.Minimum of 10 years prior experience in business / market intelligence field analyzing voluminous data to identify specific actionable opportunities and highlight potential growth areas.Proficient with tools / applications for statistical analysis and database querying such as SAS, Business Object, EssBase.Commercial Communication Marketing Manager
Job Ref. MN 4682

Reporting to the Head of Marketing and Strategy

job profile

Manage all marketing communication, all ATh / BTL communications, and necessary planning to support the same.Create integrated communication plans across multiple media in coordination with the advertising agency.Manage the ad agency ensuring the delivery of optimized campaigns and strategies.Manage the budget for the above; and provide thorough analysis allowing comprehensive insight into all behavioural and competitive patterns across all ATL / BTL channels and ensuring campaign effectiveness.Develop the annual communication plan and strategy with local and international benchmark.Internal and external Relationship ManagementInnovative and clear communicationBachelor’s Degree or an Advanced Diploma in a Business related field. A Masters degree is an advantage5 - 7 years of hands on experience in Marketing, Management and Excellent knowledge of VAS / IN deployment & product management with specific focus on mobile VAS & charging systems.Significant skills in project management and co-ordination.Experience in evaluating and implementing new technologies.Enterprise Market Manager
Job Ref. MN 4683

job profile

Responsible for innovation, project management, acquisition, usage, penetration and revenue generation through the services: Internet, High speed bandwidth, Managed Services.Acquisition targets and revenue growth.Identify new Enterprise Services innovations that are potential revenue enhancers or contributors to brand differentiation.Define the specifications of new services / applications.Source / develop ideal Enterprise Services partners for these services.Develop & launch enterprise services that is relevant for the various regions / circles.Monitor existing services, make the necessary tweaks and changes to ensure standards and revenue.Draw up and adhere to a fixed Enterprise Services calendar with special interest to Enterprise Services for red letter days.Measuring product performance and identification of key levers of improvement - including design and analysis of relevant reports.Bachelor’s Degree or an Advanced Diploma in a Business related field. A Masters degree is an advantage3 -5 years of hands on experience in Marketing, Management and Excellent knowledge of Enterprise product management with specific focus on Enterprise charging systems.Significant skills in project management and co-ordination.Experience in evaluating and implementing new technologies.Experience in vendor management, vendor selection and negotiation.Send your application with a detailed CV and a daytime telephone number, by hand, courier or post so as to reach us by 14th February 2011.

Kindly disclose your current or past salary.

Failure to do so may disqualify your application.

Please indicate the job reference number on the top left of the envelope.

Executive Selections Division,
Manpower Service (K) Ltd,
3rd Floor, Landmark Plaza,
Directly opposite Nairobi Hospital entrance,
P.O Box 50736 - 00200, Nairobi.

Email: recruit@manpowerkenya.com

For more jobs in Kenya, visit http://www.kenyan-jobs.com/ today.