Our Client, a leading insurance and financial services company in East Africa seeks to recruit a Deputy Medical Claims Manager. (S)He will be reporting to the Medical Claims Manager.

Main Purpose

To control and manage medical claims processes & procedures through the use of effective techniques to achieve the objectives of claims cost control, operational efficiency and meeting of the customer service charter in claims payment.

Responsibilities:

Oversight of the claims process flows to ensure efficiency in processing of claims as per the company medical claims procedure manualsVerification and audit of outpatient and inpatient claims as per the claims manual and customer service charter manual to ensure compliance and mitigate risk.Negotiate professional fees and hospital charges including discounts to control expenditure.Oversee processing, settlement of all claims and authorize requisitions.Holding regular business meetings with service providers to ensure compliance on contract terms, use of agreed systems and agreed tariffs.Monitor, prevent and control medical claims fraud by carrying out regular audits on the internal and external systems/ processes as well as providers.Supervise, train and mentor medical claims staff to achieve a high level of motivation and productivity by the team.Prepare regular claims reports to clients, management and advice underwriter health on relevant claims findings for medical risk review.Diploma or Degree in Nursing Diploma in Insurance and or a degree in Health systems Management/ Business management will be an added advantage2 years experience in clinical settingAt least 3 years of experience working as a claims team leader in a busy insurance environmentExcellent communication and negotiation skills.Excellent public relations and interpersonal relationship skills. Extensive networking with SP and other medical insurersExcellent analytical and monitoring skillsUser IT skills in database management and office systems.Ability to evaluate decisions made in benefit utilization management.Integrity and honesty How to Apply:

If you are qualified and up to the challenge, please send applications to kenyanrecruiter@gmail.com, indicating on the subject line the role title.

Please note that only qualified candidates will be contacted.

An International NGO has a vacancy for a Programme Officer with 3 years experience in data collection, analysis and synthesis and preparation of strategic information for decision makers
TI-Kenya is a non-profit organization founded in 1999 and works towards a transparent and corruption free Kenya, by promoting good governance and social justice.
TI-Kenya is part of the Transparency International group that is a non-partisan coalition of individuals with a shared vision of a corruption free world.
It is an autonomous Chapter in the Transparency International movement, with which we share knowledge and exchange ideas for the greater good of Kenya and the world at large.
TI-Kenya is seeking to recruit a Programme Officer – Monitoring & Evaluation.
We invite applications for interested persons. To be considered you must meet the following minimum requirements explained below:
Department: Programmes
Reports to: Deputy Executive Director/Head of Programmes

Summary 
Under the supervision of the Deputy Executive Director/ Head of Programmes, the Monitoring and Evaluation Officer will be responsible for monitoring TI-Kenya Programmes.
As part of the monitoring requirement, he/she will identify gaps in gathered/received/researched information and make recommendations for necessary action.

Duties and Responsibilities 
1. Setting up/reviewing the M&E System
•Conduct and coordinate reviews of:
1.an institutional M&E plan incorporating objectives, procedures and tools and
2.a Logical Framework matrix providing performance and impact indicators and corresponding means of verification
•In collaboration with stakeholders, develop an overall framework for both programme and project M&E that includes (but is not limited to) annual reviews, participatory impact assessments, process and operations monitoring, and lessons-learned
•Guide the process for identifying and designing the key indicators for each component to record and report physical progress against the Strategic and Annual Action Plans. Steer the process for designing the format of such progress reports.
•Guide the process for identifying key performance questions and parameters for monitoring performance and comparing it to targets. Design the format for such performance reports.
•Clarify core information needs including: Board, Members, SMT; programmes/projects and staff; funding agencies; cooperating institutions/partner implementing agencies
•Review the quality of existing social and economic data in the programme/project areas, methods of collection and its facility to provide a baseline for impact evaluation. Draw up the TOR for, design and cost out a baseline survey and a needs assessment survey.
•Recruit, guide and supervise organisations that are contracted to implement special surveys and studies required for evaluating effects and impacts ensuring that all contracts include specifications for internal monitoring, reporting and penalties.
•Clarify personnel M&E responsibilities; align M&E activities with annual work plans; prepare timelines and budgets

2. Implementation of M&E
Oversee and execute M&E activities included in the Annual Work Plan, with particular focus on results and impacts as well as in lesson learning. In particular:
•Based on the Strategic and Annual Action Plans, and in particular programme/project budgets, design a framework for the physical and process monitoring of activities promoting a results-based approach emphasizing impact
•Guide and coordinate the preparation of progress reports in accordance with approved reporting formats and guide their timely submission including: quarterly progress reports; annual programme reports; project reports; inception/ad-hoc technical reports
•Analyse reports for impact evaluation. Prepare consolidated reports highlighting: problems and actions needed; potential bottlenecks; specific recommendations
•Collaborate with staff and implementing partners on qualitative monitoring to provide relevant information for ongoing evaluation of activities, effects and impacts.
•Identify needs and draw up TORs for specific studies; recruit, guide and supervise consultants or organisations that are contracted to implement special surveys and studies required for evaluating project effects and impacts
•Prepare TORs and oversee mid-term and final evaluations
•Ensure that, in general, monitoring arrangements comply with funding agreements and, in particular, that the provisions of such agreements are fully observed in the design of programme/project M&E.
•Inform and join external supervision and evaluation missions.

3. Capacity Building/Lessons learned
•Develop a plan for capacity-building on M&E and any required IT support.
•Foster participatory planning/monitoring by regular training and refresher activities
•Supervising, evaluating and developing the capacity of programme staff
•Plan for regular opportunities to identify lessons learned by:
1.Consolidating a culture of lessons learned by allocating staff specific responsibilities
2.Ensuring TORs for consultants incorporate lessons learned mechanisms
3.Documenting and disseminating lessons at least once a year
4.Supporting and coordinating participation in existing networks

4. Communication
•Prepare reports on M&E findings
•Undertake regular field visits if required to support implementation and identify needs.
•Guide the regular sharing of M&E findings with primary stakeholders.
•Provide regular management information highlighting areas of concern
•Check that monitoring data are discussed in appropriate forums and in a timely fashion in terms of implications for future action. If necessary, create such discussion forums.
•Facilitate access to M&E data for the relevant stakeholders.

5. Resource Mobilisation/Budget Management and Reporting
•Developing resourcing strategies that effectively respond to long-term and short-term programme and organisational objectives.
•Identifying and securing bi-lateral / multi-lateral donor funding in accordance with budget targets and maintaining healthy project proposal pipeline.
•Promoting the integration of transparency and anti-corruption into donor agendas by undertaking donor research and developing and maintaining effective donor advocacy.
•Narrative and financial reporting internally, to donors, to governments and to partners.

The above duties and responsibilities cover the main tasks and convey the spirit of the sort of tasks that are anticipated proactively for this position.
Other tasks may be assigned as necessary according to organisational needs.

Qualifications and Experience
1. Education and Qualification
•A graduate degree in information or a management related field or a relevant social science discipline.
2. Knowledge
•Familiar with anti-corruption and good governance issues in Kenya and East Africa
•Demonstrated understanding of the project cycle management
•Strong knowledge of M & E methodology and approaches (including quantitative, qualitative and participatory); quality assurance.
•The logical framework approach and other strategic planning approaches;
•Research design and implementation for studies and surveys
•Training in M&E development and implementation;
•Facilitating learning-oriented analysis sessions of M&E data with multiple stakeholders;
•Report writing.
3. Experience
•5 years of practical experience in monitoring and evaluation in the East African region
•Demonstrated experience in data collection, analysis and synthesis and preparation of strategic information for decision makers
•Proven track record of successful experience in writing reports and reviews, delivering presentation and defending recommendations
•Experience in working in multi-cultural environment
•Experience of working in an NGO or a civil society of organization working on monitoring and evaluation.

Competencies
•A solid understanding of the environment in which TI-Kenya operates; commitment to and understanding of TI-Kenya’s mission, vision and objectives
•Familiarity with processes of strengthening local organisations and capacities;
•Willing to undertake regular field and other external visits and interact with different stakeholders, from citizens monitoring groups to bilateral and multilateral donors;
•Excellent written and verbal communication skills in English and Kiswahili.
•Ability to work closely in a team environment
•Strong analytical skills
•Highly organised and detail oriented; able to prioritise and produce work of a consistently high standard;
•Leadership qualities, personnel and team management.
Interested applicants should send their detailed application letters and CVs highlighting relevant experience, a daytime telephone contact and email address by Close of Business on 2nd May 2012 to:

Executive Director
Transparency International – Kenya
P.O. Box 198, Nairobi, City Square 00200
e-mail: transparency@tikenya.org

Website: www.tikenya.org
Please note that we will not accept hard copy applications
Transparency International - Kenya is an equal opportunity employer

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Re advertisement

Position: Insurance Sales Lady

Job Description

Initiating and closing sales for the company’s existing and upcoming propertiesClient Relationship managementnew business generation to both individual and corporate clients.Must be a results focused person with a record of converting prospects into clients specifically in the real estate industryHas solid sales experience and contacts within the insurance industryA confident person with professional skills to build a rapport and win the trust of clientsMust have the right attitude to sellA track record of closing business deals in the insurance industryA drive to achieve sales resultsAbility to work autonomouslyA desire to be rewarded for sales successAbility to work under and withstand alot of pressure!A Diploma in sales and marketing, a degree will be an added advantage.At least two years experience in the insurance industry.A member if a professional body e.g. CIM etc is an added advantage.Email: recruit@odumont.com

Deadline: 5/05/2012

Our Client, a leading Insurance company in the region, seeks to recruit an Agency Training and Development Manager to effectively achieve its strategic objectives

Main Purpose:

Reporting to the Head of Marketing and Distribution, the position holder will be in charge of designing and implementing comprehensive sales training programs aimed at enabling the sales team achieve set corporate objectives.

Responsibilities:

Developing and implementing a Direct sales force sales way to ensure that the Agents get the necessary training including all areas of training sales personnel, motivation, and product training Designing, Developing and implementing a training calendar for the Agents in all areas of training including in-house and external courses and trainingLiaising and Coordinating training sessions with consultants, the Staff & Managers in designated areas and programsDesigning sales skills manuals and training programmes in consultation with the relevant managersInducting the Newly recruited Agents and Sales Managers into the company’s way of selling – carrying out the on- boarding training processImparting product & process training to the sales teamMonitoring of training skill achieved by the Sales TeamProviding one-on-one coaching and field training in conjunction with sales managersAssisting Sales Managers and Regional Sales Managers in Agents recruitments by conducting career sessionsEducation and Professional Qualifications:
Bachelor’s degree in Commerce, Economics, Education, Finance or any other business related field.At least 2-4 years’ experience in training of sales teams in the financial services sector, of which 1 year should be within an Insurance Company. High caliber sales professional with a strong inclination to transfer his/her abilities to others and making a personal impact on the lives of traineesAbility to be both a trainer and a business coachHigh level of initiative and self-driveProficiency in the use of Ms Office suite Passionate about developing people and constantly upgrading his/her personal competenciesGood communications and interpersonal skills How to Apply:

If you are qualified and up to the challenge, please send applications to kenyanrecruiter@gmail.com, indicating on the subject line the role title.

Deadline for application is Friday 27th April, 2012.

Please note that only qualified candidates will be contacted.

Lutheran World Federation / Department for World Service Kenya Program is seeking to recruit Kenyan nationals for the following positions:

1. Area Coordinator

The Area Coordinator (AC) will based in Dadaab and shall be responsible to and report directly to the Programs Coordinator in Nairobi for the carrying out of his/her duties.

This is a senior professional position, which requires effective diplomacy plus critical, analytical, facilitative and communication skills as well as representational and management skills.

Guided by the DWS Country Strategy, the AC’s functions and responsibilities shall include, but are not limited to, the following;

More specifically the duties and responsibilities shall include the following:

Responsible for management of all issues relating to the project cycle in accordance with the project agreements and Memorandums of Understanding (MOU), with related agencies and back donors.To be responsible for the supervision and training of those staff responsible to him/her in the proper conduct of their duties.Maintain close collaboration with partners, including UNHCR, Government of Kenya line Ministries, other agencies, and host and refugee community leaders at all times and phases of the project.Ensure adherence to the existing policy documents (and manuals)To ensure that project proposals, monitoring & evaluation activities, progress reports and other documentation relating to ‘project cycle’ matters are developed, finalized and submitted to the Program Coordinator within the relevant time frame.Conduct regular field visits to ensure close supervision, monitoring and coordination of activities and update the Program Coordinator.Ensuring that things get done and activities are implemented with quality and according to given deadlinesTo participate in meetings and other official missions as a representative for the LWF Dadaab Projects.To be a member of the Dadaab Project Management Team and the Joint Management Team that meets quarterly.Any other duties as assigned by direct supervisorRelevant Experience and skills
Several years of experience at management levelYou must be a people-oriented person,Well experienced in managing highly competent staff,Able to build and maintain good working relationships with refugees, communities, partners, donors and other agencies is a key competence.Strong manager who is also listening to and involving your staff..Able to do many different things at the same time,Personal integrity is very important.Respect and appreciate working with people from different cultures, ethnic backgrounds, religions and nationalities.2. Program Officer: LWF Humanitarian Emergency Team East & Central Africa

The LWF Humanitarian Emergency Team is based in Nairobi and responsible for implementation of the LWF emergency response strategy in Eastern and Central Africa.

The team will have core competences in regards to emergency response and scaling up of ongoing response, emergency preparedness, risk reduction and rapid assessment of emergencies. It is envisaged that more than 50% of the time will be spent outside Kenya.

The Programme Officer will, under the Team Leader, be responsible to plan, implement and scale up emergency response operations through various sectors including WASH, Shelter, Camp Management and Protection.

Liaise with partners, coordinate the LWF response with other actors and ensure that implementation is coordinated with the LWF country program in respective country (when applicable).

He/She is expected to play a leading role in the practical aspects of emergency response.

The Programme Officer shall have the capacity to assess/respond to emergencies in countries were the LWF already have a presence (scale up/start up under the oversight of the respective Country Representative), as well as capacity to assess/respond to emergencies in other countries in the region.

The incumbent will also be involved in training of staff on emergency preparedness and response, contingency planning and rapid assessments.

Professional Qualifications

A University degree in social science including disaster management/ international relations from a recognized university.Relevant experience and competencies
5 years of experience in I/NGO’s.Experience in conducting needs assessments and setting up new programmes in emergency setting.Knowledge of different sectors including WASH, Shelter, Camp Management and Protection.Experience in training of staff.Knowledge of DRR, HAP, Rights Based Approach and other humanitarian principles and approaches.Proven, documented practical field experience from more than one country in East and Central Africa will be an important aspect.All persons must be able to travel, frequently, with very short notice and be able and willing to stay out of the home base for several weeks or even months at a time.LWF/DWS is an equal opportunity employer, irrespective of gender, race or religious affiliation.

Female candidates are encouraged to apply.

Applications and detailed CV must include email address and telephone contacts of 3 referees, one of whom must be your supervisor in your current/former employment.

They should reach the undersigned by close of business on 2nd May, 2012:

C/o Office Administrator,
P.O. Box 40870, GPO-00100,
Nairobi, Kenya

or e-mail to: hrlwfkenya.acdadaab@gmail.com

Only short-listed candidates will be contacted

Internal audit job in Kenya at an Embu sacco. Internal audit job requires degree and CPA(K)
A fast growing rural sacco society invites audit job applications from suitably qualified Kenyan job candidates for the following audit job.

Internal Auditor 1 Post Re: NNS/IA/010
Minimum Audit Qualifications, Skills and Experience
* CPA (K)
* A degree in Business related studies / Diploma in Co-operative Management will be an added
advantage.
* Computer literate.
* Good analytical and leadership skills.
* At least 3 years experience in Audit Control in a busy financial institution.
* Must be at least 28 years of age.
* Must have attained a C+ in KCSE

Job applications accompanied by a detailed C.V and copies of relevant certificates and testimonials should be sent to the address below quoting the job reference number on the envelope to reach on or before 19th April 2012.

The Chief executive officer
Nawiri Sacco Society Ltd
P. O Box 400-60100
Embu.

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Our Client, a leading Insurance company in the region, seeks to recruit an Information Call Centre Manager to effectively achieve its strategic objectives

Role Summary:

Manage, supervise and coordinate activities of the Information / call centre

Key Tasks and Responsibilities:

Setting and meeting performance targets for speed, efficiency and quality;Managing the daily running of the Call Centre;Liaising with other departments, managers and third parties to gather information and resolve issues;Maintaining up-to-date knowledge of industry developments and involvement in networks;Monitoring random calls to improve quality, minimize errors and track operative performance;Reviewing the performance of call Centre agents, identifying training needs and planning training sessions;Recording statistics, user rates and the performance levels of the Centre and preparing reports;Handle escalated and complex customer complaints or enquiries;Organizing staffing, including shift patterns and the number of staff required to meet demand;Improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing productsAbility to read, analyse and interpret general business periodicals, professional journals etc.Ability to write reports, business correspondencesAbility to effectively present information and respond to questions from groups of managers, clients etc.Quick on your feet reasoning abilityAbility to solve practical problems and deal with a variety of concrete variables Organisational skillsBachelor’s degree in B Com, Marketing or equivalent required.Minimum of 3 years’ experience in insurance industryMinimum of 3 years progressive management experienceMinimum of 3 years’ experience in data extraction, report formulation, interpretation and analysisStrong written and verbal communication skills including presentation skills.How to Apply:

If you are qualified and up to the challenge, please send application to kenyanrecruiter@gmail.com, indicating on the subject line the role title.

Deadline for application is Tuesday 15th May, 2012.

Please note that only qualified candidates will be contacted.