Front Office Clerk Jobs In Kenya

Front Office Clerk Job Opportunities in Nanyuki, Kenya

Our client is a lodge based in Nanyuki currently recruiting a Front Office Clerk

Front Office Clerk Job Roles and Responsibilities

Greets guests in a timely manner with a smile, both eager and willing to assist.

Addresses/directs guests to relevant services or delegates to a competent staff

Follow check-in and check-out procedures, accommodating special requests whenever possible.

Thoroughly understand and adheres to proper credit card and cash handling policies and procedures.

Understands room status and room status tracking.

Knows room locations, types of rooms available, and current room rates.

Uses suggestive selling techniques to sell rooms and to promote other services at the camp.Coordinates room status updates with the housekeeping department by notifying them of all late checkouts, early check-ins requests, special requests, and here & waiting cases.

Possesses a working knowledge of the reservations and front office department.

Takes same day reservations and future reservations accurately and updates the system in real time.

Knows cancellation procedures and can translate the same to guests.

Informs guests of upcoming specials and loyalty program.

Manage the gift shop stocks and sales accurately

Uses proper telephone etiquette at all times.

Uses proper mail, package, and message handling procedures.

Is aware of daily activities and meetings taking place in the hotel.

Attends and minutes department meetings.

Reports any unusual occurrences or requests to the Assistant Manager

Knows all safety and emergency procedures.

Maintains the cleanliness and neatness of the front desk and lobby areas.

Understanding and ability to move employees from their accustomed shift to other shifts.

Assist the accountant in tracking of all facility operating licenses

Processing the muster roll;

Any other lawful duties as may be assigned from time to time.
Qualifications for Front Office Clerk Jobs in Kenya


Appointment to the position will be made from persons who have:

A mean grade B- in the Kenya Certificate of Secondary Education or its equivalent;

Demonstrated computer skills and knowledge of computers and front office tools

Key Competencies

The candidate should be able to demonstrate:

Good communication and interpersonal skills;

High integrity;

Experience in public relations

Negotiation skills and team- player; and

Self & team motivation and ability to work without close supervision

If you feel you fit the above role, please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Only candidates short-listed for interview will be contacted.

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