KCB Careers. E-Channels Support Manager

Manager, e-Channels Support Jobs at KCB Bank, Kenya
Job Ref: IT 08/2015
Department: IT

Purpose

Reporting to the Senior Manager, E-Channels, the job holder will support and coordinate the Banks electronic channels initiatives; (internet, mobile, branch, ATM, Cards and agency) and related infrastructure as business delivery channels for both bank corporate and retail customers to ensure seamless service.
Key Responsibilities

Provide technical support for existing e-Channels systems and implementation of related projects.Contributing to an excellent customer experience by ensuring proper implementation and availability of electronic banking channels.

Troubleshoots and provides technical support for electronic channels.

Provide technical support in projects involving Card Systems, POS Terminals mobile banking and Agency Banking solutions and specialized electronic banking systems

Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes

Handles complex calls/solutions that require analysis and research. Works on multiple projects as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple Products.

Enhance and develop new channels

Provides in-depth product support by resolving incoming inquiries escalated by Tier1 support and escalates to vendors as necessary.

Ensure compliance of SLAs with system vendors

Develop, Test and implement Business Continuity plans for electronic channels

Plan the implementation of any products or services on the internet banking / acquiring and mobile solutions platforms

Avail tools to generate daily reports on prior day performance to send out to different business units

Monitor the performance of the Card Switch, ATMs and POS Terminals to ensure smooth running of these systems.

Execute project plans (follow best practices in project management).
Qualifications and Requirements

A University degree in Information Technology or Computer Science from a recognized university. IT system qualification is preferred.

Master’s degree an added advantage.

Certification in Oracle Database management, Linux, MySQL, JBOSS Required.

Programming skills preferably JAVA, .NET

POS programming and switch implementation as added advantage.

At least three (3) years working experience with electronic channels.

Demonstrate high integrity.

Team player with ability to work long hours.

Innovative and creative use of technology to solve problems.

Good data analytical skills, both financial and non-financial.

Training in Risk management.

Good communication, planning and organization skill.

The above positions are demanding roles which the Bank will provide a competitive package for the successful candidates.

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.

To be considered your application must be received by Aug. 7, 2015.

Only short listed candidates will be contacted.

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