Reports to: Travel Manager – Corporate
To provide a professional and efficient service to clients through the determination of client requirement, knowledge of corporate profiles and advising clients on all aspects of travel arrangements
To support the preferred partners and to sell products which improve your revenue ration and contribute towards your revenue target.
Functional lines:
Functionally accountable to the Travel Manager - Corporate and Managing DirectorClosely collaborate with other Travel Consultants, Tour Consultants, Sales and Marketing Executives and Accounts’ Assistants to ensure customer/client satisfaction.Duties & Responsibilities:Ticketing using Amadeus GDSSchedule changes, seat selection, confirmation from airlines, hotel and quality control remarks must be reviewed at least twice dailyChecking and replying emails to clientsAuctioning on all queues at least twice dailyAssist Travel Manager and Sales Executive in arranging Trips or Safaris for corporate Travel Coordinators.Assist corporate clients handling conferences, whether directly by the agency, or outsourced by the agency to a professional firm at a fee.Retain clients through a consistently high level of service and regular follow-ups. Developing updates and use client filesAdhere to conditions pertaining to risk management (e.g. credit cards, cash sales, key registers, dual control) and all other security and risk procedures within the agency.Ensuring that manner in which service is provided delights the client and ensures client retention and loyaltyUse creativity when assessing and addressing the needs and requirements of clientsEnsure that specific information, neat and accurate documentation is supplied to the clientEnsure that telephones are answered and / or messages are returned promptlySupport preferred partners.Offer additional products such as insurance, tours, theater tickets, transfers, etc to improve turnover/revenue ratioActively manage client base. By keeping in touch, courtesy calls, birthday greetingKnowledge in AmadeusCustomer service skillsWith over 5 years’ experience in a Travel AgencyReports to: Operations Director
Coach and guide staff, to ensure optimum performance and world class service at all times Coordinate Tours Department and ensure that the department is running smoothlyMaking sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;Guide Tour Consultants on development of domestic and international packagesBring in new business to the company by preparing packages for prospective clients, visiting/sourcing clients and groups eg. Schools, Church Groups, Corporate groups e.t.cEnsure bookings are made through preferred suppliers wherever possible. The Tours Manager must be familiar with all preferred suppliers, and the applicable commission ratesDesigning flexible tour packages to meet the needs of different clients;Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over pointsHelping with passport and immigration issuesCommunicating a range of information on itineraries, destinations and culture;Informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stopEnsuring that the tour is running smoothly for individual members of the group Developing mechanisms to achieve the client’s/group needs/objectives.Tracking budgets and expenses while Providing activity/statistical summary reports Liaising with hotels, coach companies, restaurants and other clients;Advising about facilities, such as sights, restaurants and shops, at each destination;Arranging for clients transportation from the airport to the hotel or from one hotel to another both locally and internationally.Car hire for group safaris/individualsKnowledge in AmadeusMarketing skills added advantageCustomer service skillsSkills in creating Tour packagesWith over 5 years experienceExcellent team playerQualified candidates to send in their CVs to frankmconsult@yahoo.com or info@frank-mgt.com on or before 27th June 2014
