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Jul 29, 2015

Technical Service Delivery Manager Job 2015


newkenya


Job Description


Our client is a leading provider of integrated business and technology solutions across Africa in the Financial, Telecom, Real Estate, Service Industries and Government sectors in partnership with global technology industry leaders. 


They are driven by the desire to deliver business value to customers through a combination of processes, innovation, excellence, quality frameworks and service delivery with the core motivation being to define service excellence in technology driven business solutions. 


Our client is looking for a seasoned project oriented individual to take up the role of a Technical Service Delivery Manager. 


 


They have operations which cut across the Eastern Africa countries of Kenya, Ethiopia, Burundi and Rwanda, the Southern Africa countries of Zambia, Zimbabwe, Angola and Mozambique, the Western African countries of Ghana and Nigeria and Portugal in Europe. 


The jobholder will report to the Chief Operating Officer. 


Further details concerning the role are as follows:


Job Purpose / Summary: The Technical Service Delivery Manager will be responsible for control of critical client based projects, client liaison, including presales, analysis, cross functional development and systems integration projects for Company. 


The Delivery Manager owns the solution delivery and is ultimately responsible for the delivery of the development, project leadership, management, quality, and timely delivery of the project. Will oversee other developers assigned to a project.


Duties and Responsibilities


Client facing and capable of liaison and customer management

Co-ordinate through the development managers all delivery activities and acts as the escalation point for all development issues specific to projects

Provide overall development project leadership and direct project teams in the delivery of high-quality products within committed timeframes

Ensure build phase of projects are delivered on time and with high quality

Work with development leads to define code drops and co-ordinate the alignment of code drop dependencies

Ensure complete understanding of the development estimate and project scope -lead development team to deliver project within the framework of the given estimate and assumptions

Co-ordinate with the development teams and vendors to ensure the right teams are working on the right build components at the right time, with clear expectations of milestones and goals

Mentor Project Managers on IT methodology and drive consistent processes

Participate, as required, in steering committee meetings, senior executive meetings and other such events

Should have relevant technical experience of the types of products being used


Minimum Requirements


Bachelor’s degree in, IT/Computer Science.

An MBA will be an added advantage.

Minimum 8-10 years project delivery experience or management of large projects as a Lead Developer, Lead Business Analyst or Senior Project Manager

Experience managing teams delivering IT implementations and involving multiple software application integrators

Knowledge of application development and system architecture

Business analysis techniques

Professional Qualifications (IT/Business)

Project Management Training or Qualification (PRINCE2)

Extensive experience of developing Share Point 2007/ 2010 solutions

Strong understanding of SharePoint products and related technologies;

Project planning and progress monitoring including budget control and milestone control; issue and risk management

Workflow


Personal Attributes


Strong problem solving skills, demonstrated ability to make effective decisions

Strong oral communication and interpersonal skills

Strong organizational and management skills

Proven ability to work effectively with customers, contractors, and vendors

Ability to manage multiple projects to completion

Ability to meet deadlines and deals efficiently with a fast paced environment

Individual demonstrates a positive attitude and ability to effectively deal with market and customer requirements and demands


How to Apply



If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you.


Please CLICK HERE to send your application before close of business 5th August 2015.

Only successful candidates will be contacted.




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