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Job Description
Job Title: Client Service Executive
Industry: Telecommunication
Location: Nairobi
Salary: 40K Gross
Our Client is a telecom service provider company based in Nairobi.
They seek o hire a Client Service Executive who will be responsible for managing accounts, acquisition of new clients and retention of old clients through follow up and relationship management.
Key Responsibilities
Serve as primary client business contact
Establishing and maintaining long lasting relationships with the clients, nurturing business relationships with the existing and new clients with an objective of increasing company revenue by meeting the set targets
Initiate new business by establishing new business contacts by developing thorough knowledge of the clients’ business and market trends
Initiate new business by establishing new business contacts by developing thorough knowledge of the clients’ business and market trends
Managing new and existing clients by ensuring constant communication
Preparing comprehensive and timely reports
Follow up with client for payments and invoices.
Assessing the customer feedback and evaluating areas of improvement.
Skills and Qualifications Desired
Bachelors Degree in a relevant filed
Has a solid background on client service or account management
Female candidates preferred
Must have a good command in communications
Must have good commercial knowledge
Presentable
Previous experience interacting with decision makers
Ability to negotiate and ensure a win, win situation for all parties
How to Apply
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Client Service Executive – 40K Gross) to jobs@corporatestaffing.co.ke before 17th July, 2015
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted
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